Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

NHI NGUYEN YEN HO (ALMIRA)

North Strathfield,NSW

Summary

Dynamic barista and manager with one year of experience in restaurant operations. Proficient in cash register operation, catering, and POS systems. Consistently delivers high-quality service in a clean workspace. Recognized for multitasking, effective communication, and efficient time management. Deeply passionate about creating exceptional customer experiences and showcasing latte art skills. Extensive knowledge of espresso machines and coffee makers. Eager to contribute strong work ethic to a collaborative team. Motivated university student offering flexibility in schedule with availability for at least three days per week.

Overview

4
4
years of professional experience
1
1
Certification

Work History

TEA BARISTA

Coco Fresh Tea & Juice
04.2024 - Current
  • Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
  • Operated cash register, credit card machine, and other electronic equipment accurately and efficiently

TEAM MEMBER

KFC
10.2023 - 08.2024
  • Developed and implemented a feedback system that helped to improve team performance
  • Developed and maintained positive relationships with customers by responding to inquiries promptly and courteously
  • Generated weekly reports on customer service metrics for management review

COFFEE MANAGER

The Coffee House
01.2022 - 06.2023
  • Trained new staff members on proper coffee preparation and customer service techniques
  • Created reports and documents as requested by the office manager
  • Organized and maintained the espresso machine and coffee-making equipment, ensuring consistent performance and taste

BARISTA

The Coffee House
02.2021 - 01.2022
  • Demonstrated a strong work ethic, resulting in consistent high-quality products and services
  • Utilized point-of-sale (POS) system to accurately process customer payments

RETAIL SALE ASSOCIATE

Couple TX
03.2021 - 06.2022
  • Developed and implemented sales training programs that improved sales skills and resulted in a 10% increase in sales effectiveness

Education

Bachelor of Data Science -

SP Jain School of Global Management
Sydney
06.2026

Skills

  • Ability to Work Under Pressure
  • Cash Register Operation
  • Point-of-sale Systems
  • Espresso Machines
  • Time Management
  • Ability to Multitask
  • Communication Skills
  • Team Working

Certification

Certificate in barista, Rancilio Vietnam - Epicure Vina Co. Ltd

Timeline

TEA BARISTA

Coco Fresh Tea & Juice
04.2024 - Current

TEAM MEMBER

KFC
10.2023 - 08.2024

COFFEE MANAGER

The Coffee House
01.2022 - 06.2023

RETAIL SALE ASSOCIATE

Couple TX
03.2021 - 06.2022

BARISTA

The Coffee House
02.2021 - 01.2022

Bachelor of Data Science -

SP Jain School of Global Management
Certificate in barista, Rancilio Vietnam - Epicure Vina Co. Ltd
NHI NGUYEN YEN HO (ALMIRA)