NHU NGUYEN
Brisbane
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments during my tenure in retail and hospitality. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Leveraging skills in relationship building and active listening, I consistently surpassed personal quotas, contributing significantly to team achievements. My background also emphasizes adaptability and a keen attention to detail, essential for thriving in dynamic environments.
Overview
8
8
years of professional experience
Work History
Salesperson
Darra Takeaway
03.2017 - 06.2020
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Expanded customer base through targeted prospecting and networking efforts.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Maintained cleanliness in the work area, including kitchen, counter, and dining area, ensuring compliance with health and safety regulations.
- Ensured smooth operations by assisting team members in preparation, order packaging, and customer service tasks during peak hours.
Medical Receptionist
Van Truong Medical
04.2020 - 12.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to ensure information is up to date.
- Assisted patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanour.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
Sales Specialist
Nike Factory Outlet
07.2021 - 11.2024
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problem-solving.
- Provided first-rate service to all customers and potential customers.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Collaborated with cross-functional teams to deliver comprehensive solutions for clients'' needs.
- Achieved and exceeded sales targets and KPIs, contributing to the store’s success
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Education
High School Diploma -
Centenary State High School
Brisbane, QLD11-2020
Bachelor of Vision Science - Health
Queensland University of Technology
Brisbane, QLD12-2024
Skills
- Relationship building
- Client relations
- Customer service and care
- Attention to detail
- Team collaboration
- Active listening
- Stress management
- Conflict resolution
- Adaptable
- Cultural sensitivity
Timeline
Sales Specialist
Nike Factory Outlet
07.2021 - 11.2024
Medical Receptionist
Van Truong Medical
04.2020 - 12.2021
Salesperson
Darra Takeaway
03.2017 - 06.2020
High School Diploma -
Centenary State High School
Bachelor of Vision Science - Health
Queensland University of Technology
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