Nhu Tran

• Maintain current knowledge of Crown Hotels

products and services such as Hotel facilities,

room configurations, Melbourne events to assist

with Concierge inquiries and an understanding of

the service offerings available across the broader

Crown complex

• Ensure the smooth and effective day to day

operations of the Front desk, actively performing

duties of check-in, check-out guests, Concierge

services

• Assist in the reservation process where requested by Hotel guests
• Handle customer queries in a professional

manner by using active listening skills and

checking for understanding.

• In charge for enrollment target
• Assign room for arrival guests
• Be responsible for training new comers, distributing and entrusting work to other team members during the shift
• Directly handle guest complaints and report it directly to management team via duty log
• Calculate and cross check group billing
• Attend meetings as required
• Contact: Ms
• Cam Thao - Front Office Manager +84931329634

• Be responsible for accurate and efficient accounts and guest billing processes
• Fully support all functions of Front Office department performed as a Front Office supervisor during Covid-19 pandemic
• Dealing with customer complaints, especially the hotel members
• Upselling and upgrading the guest to the higher room categories and other services
• Contact: Mr
• Tu Nguyen - Duty Manager +84906 878 867

• Check-in, Check-out at priority counter (exclusively for members)
• Hosting private check in for suite room
• Establish daily reports
• Handle group check in

• Receive and handle internal and external phone call
• Understand the telephone operator board or Alcatel switchboard operations
• Contact: Mr
• Kiet Vinh - Assistant Front Office Manager +84792 012 589