Jenny Truong
Parkside,SA
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Gong Cha Glenelg. Skilled in customer service and problem-solving, adept at multitasking and organization. Excelled in building client relationships and maintaining high standards of service, significantly improving operational efficiency.
Overview
9
9
years of professional experience
Work History
Store Manager
Gong Cha Glenelg
01.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Restaurant Owner
District 1 Mve
06.2019 - Current
- Managed payroll, daily deposits, and cost controls.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Set employee schedules, delegated work, and monitored food quality and service performance.
Nail Technician
Paris Nails Salon
01.2015 - 06.2021
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
Education
High School Diploma -
Van Hien
Viet Nam05.2015
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
Timeline
Store Manager
Gong Cha Glenelg
01.2023 - Current
Restaurant Owner
District 1 Mve
06.2019 - Current
Nail Technician
Paris Nails Salon
01.2015 - 06.2021
High School Diploma -
Van Hien
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