Nhu Y Thi Jugomae
Sydney,NSW
Summary
Proven Barista Supervisor with a track record of enhancing customer satisfaction and loyalty at Mathattan Grind. Leveraged exceptional customer service and cash handling skills to increase repeat business. A friendly and outgoing team player, adept at managing and training staff to ensure a high-quality beverage service and a clean, safe work environment.
Overview
7
7
years of professional experience
Work History
Barista
Muffin Break
Marketplace Leichhardt
06.2019 - 03.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Barista Supervisor
Mathattan Grind
Myer Sydney
03.2014 - 06.2018
- Managed cash handling processes with accuracy, maintaining proper accountability for daily transactions.
- Contributed to an increase in repeat business by consistently delivering exceptional customer service experiences.
- Enhanced customer satisfaction by efficiently managing and delegating tasks to barista team membership
- Maintained a clean and safe work environment by enforcing strict adherence to health and safety guidelines.
- Engendered customer loyalty by remembering personal preferences and allergy information.
Education
Highschool
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Exceptional customer service
- Cash Register Operation
- Safe Food Handling
- POS System Operation
Timeline
Barista
Muffin Break
06.2019 - 03.2021
Barista Supervisor
Mathattan Grind
03.2014 - 06.2018
Highschool