Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Nia McLelland

Seaford,VIC

Summary

Offering background in working with children and passion for educational programming, eager to learn and develop in this environment. Delivers foundational understanding of child development and creative activity planning. Ready to use and develop organizational and communication skills.

Energetic and compassionate individual with passion for working with children and fostering positive, safe environment. Knowledge of age-appropriate activities and safety protocols combined with strong communication and organizational skills. Committed to creating memorable experiences and promoting personal growth for all participants.

Overview

18
18
years of professional experience

Work History

Owner/Hair Salon Manager

Self Employed
01.2016 - 01.2025
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Handled customer complaints professionally ensuring swift resolution maintaining client trust and loyalty.

Hair Salon Manager

Bacis's Mentone
08.2006 - 12.2015
  • Enhanced client satisfaction by providing exceptional customer service and addressing concerns promptly.
  • Established relationships with local businesses for cross-promotion opportunities benefiting both parties involved.
  • Managed financial aspects of the business, including budgeting, payroll, and expense tracking.
  • Provided guidance to stylists on advanced color techniques, enhancing their skill set and service offerings.
  • Recruited and hired top talent to maintain a skilled and diverse team of stylists.

Education

Certificate IV - Hairdressing

Head Masters
Victoria
11-2017

Skills

  • Customer relations
  • Hair styling techniques
  • Small business operations
  • Client consultation
  • Relationship building
  • Project management
  • Problem-solving skills
  • Client relations
  • Training staff
  • Staff motivator
  • Staff collaboration
  • Customer friendly

Interests

  • Music
  • Crafting and DIY Projects
  • Dance
  • Team Sports
  • I participate in various sports activities for physical activity, camaraderie, and personal growth

Timeline

Owner/Hair Salon Manager

Self Employed
01.2016 - 01.2025

Hair Salon Manager

Bacis's Mentone
08.2006 - 12.2015

Certificate IV - Hairdressing

Head Masters

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Nia McLelland