Nia Myers
Glen Eden,QLD
Summary
My professional philosophy is to lead with integrity, respect and inspire others while working towards the company's vision. I demonstrate transparency while upholding systematic structures and promoting teamwork. Highly dependable, ethical, and reliable support specialist and leader that blends advance organisational, technical, and business acumen. I work effectively with cross-functional teams in ensuring operational and service excellence while maintaining a collaborative environment. This is echoed through my personal ethos to continuously strive and understand what motivates and drives each employee, inspiring them to grow and succeed. I am highly driven to obtain continuous professional development.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Engineering Administration Assistant
Queensland Alumina Limited
10.2023 - Current
- Provide administrative assistance and support to Engineering Manager, and department support personnel internally and externally
- Organise and maintain calendar meeting for Engineering department and Engineering Manager including Super Intendant team
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Document control, data entry and analysis
- Preparation of data, room bookings, catering and meeting invites for all internal meetings
- Creating agenda's, compiling data to be presented in training or meeting, and recording meeting minutes.
- Credit card account reconciliation
- Facilitate and collate data from attendance sheets, training feedback sheets, surveys, suggestion's and fulfil actions from data findings.
- SAP Competence inclusive of entering reservations, purchase requisitions, purchase orders, service entries, notifications for maintenance and repairs.
- Proficient in all Microsoft applications
- Organise, co-ordinate and communicate team internal quality assurance, safety alerts and events for 80+ people
- Ensuring all work is performed in accordance with site health, environmental and community policies, systems, and procedures
- Creating moral boosting initiatives within our department through rewards and recognition, ministry of fun events, happy birthday emails on their birthdays sent to whole department, creating personal introductory email for all new employees joining our department which is circulated via email to entire department.
Alumina Producer | Process Operator Precipitation
Queensland Alumina Limited
04.2022 - 10.2023
- Top Floor, Classification & Cooling Towers Operations.
- Adhering to and implementing workplace health and safety standards.
- Alumina Producer level 2.
Confined Space Sentry | Trade Assistant
Monadelphous Rope Access Maintenance Crew RTAY
12.2021 - 08.2022
- Gas atmosphere testing of confined space and recording results.
- Confined space entry/exiting documentation, ensuring all are accounted for.
- Maintains visual and radio communication confined space personnel.
- Observes work conditions and maintains awareness of anything that could endanger confined space personnel.
- Initiates JSA'”s and obtains, reads, understands, and enforces safe work and confined space permits.
- Review permits at job site, identifying any mistakes and ensuring correction is competed before work commences.
- Ensuring all involved are adhering to and enforcing standards and safety regulations.
- Trade Assistant for Mechanical Fitters and Boiler Makers.
Confined Space Sentry | Trade Assistant
UGL | RTAY Shutdown Digestion 3/4 And Calcination
09.2021 - 12.2021
- Gas atmosphere testing of confined space and recording results
- Confined space entry/exiting documentation, ensuring all are accounted for
- Maintains visual and radio communication confined space personnel
- Observes work conditions and maintains awareness of anything that could endanger confined space personnel
- Initiates JSA'”s and obtains, reads, understands, and enforces safe work and confined space permits
- Review permits at job site, identifying any mistakes and ensuring correction is competed before work commences
- Ensuring all involved are adhering to and enforcing standards and safety regulations
- Trade Assistant for Mechanical Fitters and Boiler Makers.
Business Leader
McDonald's | Morris Group Patch
12.2019 - 08.2021
- Leading team of 10 managers and 110+ crew members
- Responsible for implantation and upholding key responsibilities including quality, service, cleanliness, value, moral, profit, recruitment, and sales.
- Daily compliance audits to ensure store is profitable, adhering to health and safety legislations, Queensland labour legislations and food safety legislations.
- Generating reports upon results to allow for action plans to be created and implemented
- Training and development of all employees including creating personal development plans to all employees to provide career progression opportunities
- Performance management of all employees
- Liaising with internal and external stake holders, ensuring all parties are well informed
- Weekly, monthly, and quality business and marketing progressive development of business plan
- Implementation of new operating platforms and business initiatives, such as scheduling, financial, inventory, payroll, profit, and loss management
- Overseeing and coaching of all department managers within customer experience, production quality and people performance departments
- Weekly payroll release, business banking and account reconciliation
- Data entry, inventory management, labour management, document control and data analysis
- Facilitating weekly, monthly, quarterly meetings
- Financial account auditing and reconciliation, including daily cash deposits, weekly banking, and balancing of safe
- Generating all financial reports and analysing, creating, and implanting action plan
- Being attentive to all customers and employees feedback by listening with empathy, seeking to understand, and delivering an emotionally safe environment with resolution to encourage continued/re – engagement.
Department Manager
McDonald's | Morris Group Patch
11.2017 - 12.2019
- Scheduling 100+ employees
- Customer Experience, Product Quality and People Performance Department Manager
- Running medium – high volume shifts while demonstrating on the floor coaching, crew positioning, upholding food safety and Queensland labour legislation compliance, and ensuring effective inventory and labour control
- Daily/weekly/monthly stock takes and ordering stock
- Analysing inventory reports to aid in profitability and accuracy
- Perfuming Daily Cash open/close, preparing change orders and deposits.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Console Operator
Coles Express
10.2015 - 11.2017
- Opening and closing of site, inclusive of end of day financial reconciliation
- Liaising with customers to build rapport while encouraging add on sales
- Adhering to safety and food safety compliance through upholding cleanliness and organisation
- Inventory management, receiving deliveries, merchandising, stocking shelves.
Customer Service Advisor | Main Holding Teller
National Australia Bank
05.2014 - 11.2015
- Servicing both business and personal customers with cash deposits, cash withdrawals, bank cheques, foreign currency, business change orders and balancing of the branches daily cash takings including safe balancing
- Liaising with customers face to face, via phone and emails, referring customers to appropriate disciplined specialists after generating leads for opening of business/personal accounts, person loans, credit cards, insurances, financial planning, business account managers and home/business loans.
Shift Management
McDonald's | Morris Group Patch
08.2010 - 03.2014
- Running low – medium volume shifts while demonstrating on the floor coaching, crew positioning, upholding food safety and Queensland labour legislation compliance, and ensuring effective inventory and labour control
- Cash handling, daily cash deposits, balancing internal safe and cash on premises
- Administration document control, inventory control, and data entry
- Auditing health and safety, and food safety, generating reports upon results to allow for action plan to be created and implemented
- Customer experience and rostering department manager, scheduling of 150+ employees.
Skills
- Adhering to policy, procedures, and legislations
- Collaborative communicate with internal and external stakeholders
- Ability to work autonomously and as part of a team
- Effective time management, organisation, and delegation
- Negotiation, persuasion, and deductive reasoning
- Demonstrate critical thinking, problem solving, conflict resolution and empowerment
- Encourage strategic thinking, innovation, and action
- Passionate about developing myself and others
- Ability to hire, training and scheduling
- Database and Client Management Systems
- Confidential Document Control
- Event Coordination
Volunteer Experience
Nov '23 - Present
Valleys Rugby League Club Gladstone Seniors
Secretary
Oct '08 - Oct '08
Vanuatu Mission Trip - 2 weeks
Jan '08 - Dec '09
Loaves and Fishers
Kitchen Hand
Jan '07 - Dec '09
Seventh-day Adventist Retirement Village
Diversional Therapist Assistant
Certification
- Certificate III in Retail Management
- Senior Retail Supervisor Certificate
- Shift Management Excellence Certificate
- Responsible Service of Alcohol
- Manual Driving licence
- High Risk Work License Forklift and EWP
- Construction White Card
- Work Safely at Heights
- RTAY & QAL Site Induction
- BSL/QAL/RTAY Blue Compliant Medical
- SharePoint Beginners Certificate
- Microsoft Word Essentials Certificate
- Working Sm@rt with Microsoft Outlook Certificate
- Working Sm@rt in Meetings Certificate
References
Mark Lord
QAL Engineering Manager
lordm@qal.com.au
0438 782 817
Julie Townsend
QAL Superintendent Project Governance
townsendj@qal.com.au
0428 658 033
Tony Bell
Coles Express Store Manager
Agbell-40@bigpond.com
0412 740 026
Steven Morris
Morris Group Patch Licensee
Steven@morrisgroup.org
Timeline
Engineering Administration Assistant
Queensland Alumina Limited
10.2023 - Current
Alumina Producer | Process Operator Precipitation
Queensland Alumina Limited
04.2022 - 10.2023
Confined Space Sentry | Trade Assistant
Monadelphous Rope Access Maintenance Crew RTAY
12.2021 - 08.2022
Confined Space Sentry | Trade Assistant
UGL | RTAY Shutdown Digestion 3/4 And Calcination
09.2021 - 12.2021
Business Leader
McDonald's | Morris Group Patch
12.2019 - 08.2021
Department Manager
McDonald's | Morris Group Patch
11.2017 - 12.2019
Console Operator
Coles Express
10.2015 - 11.2017
Customer Service Advisor | Main Holding Teller
National Australia Bank
05.2014 - 11.2015
Shift Management
McDonald's | Morris Group Patch
08.2010 - 03.2014
Similar Profiles
Neve GaddNeve Gadd
Process Operator at Queensland Alumina LimitedProcess Operator at Queensland Alumina Limited
Nicholas CowanNicholas Cowan
Maintenance Electrical and Instrumentation Technician at Queensland Alumina LimitedMaintenance Electrical and Instrumentation Technician at Queensland Alumina Limited
Adam YoungAdam Young
Precipitation North Leading Hand at Queensland Alumina LimitedPrecipitation North Leading Hand at Queensland Alumina Limited
Elizabeth McGreevyElizabeth McGreevy
Head of Department - Property Management at LJ Hooker GladstoneHead of Department - Property Management at LJ Hooker Gladstone
Shania TerrickShania Terrick
Customer Service at Office worksCustomer Service at Office works