Niah-Lilly Stephen

• Assessed claims to determine eligibility and verify accuracy of information provided by customers.
• Provided advice on the claims process, including policy coverage and benefits.
• Processed incoming mail, emails and telephone calls relating to claims.
• Researched complex cases using appropriate resources.
• Prepared detailed reports on claim investigations, decisions and outcomes for management review.
• Maintained accurate records of all interactions with customers in a timely manner.
• Followed up with customers to ensure their satisfaction with the outcome of their claim.
• Drafted correspondence for customers regarding their claim status or decisions made about their claim.
• Advised claimants on the best course of action based on policies and procedures.
• Monitored payment schedules for overdue payments from insurance companies or third-party administrators.
• Reviewed internal processes and procedures related to the handling of claims, recommending changes as needed.
• Assisted with the development of new training materials for colleagues involved in processing claims.
• Identified potential fraud within submitted claims documents using established protocols.
• Organised regular team meetings to review current workloads and identify areas for improvement in service delivery.
• Collaborated closely with colleagues across different departments such as finance or sales teams when required.
• Maintained knowledge of policies and procedures and insurance coverage benefit levels, eligibility systems and verification processes.
• Resolved claims by approving or denying documentation, calculating benefits due and determining compensation settlement.
• REFERENCE: KELLY MEWETT 0402428242

• Monitored and managing own portfolio of claims, Helping customers in their time of need with the end-to-end processing of claims, Utilizing my passion of awesome customer service whilst exercising my communication skills to ensure my Youi clients have a positive and memorable claims experience, Acting in accordance with legislative and company requirements at all times, Being a direct point of contact for customers, service providers and internal assessors to ensure the smooth processing of each claim within my portfolio
• Reference: Melanie Brain (Manager) 0402641639

• Casual employment whilst completed year 11 & 12
• My role of a Airbnb property manager is to ensure the property is clean to meet health and safety standards, after every guest turnover, and for general cleanliness, Communication well with guests and owners to answer any questions and solve any issues with the listing that may arise, Developed and maintained professional relationships with residents, community and owners, Oversaw and maintained accurate records of all tenant occupancy
• Reference: Cherie Stevenson (Manager) 0438538098

• Casual employment / Full time during holidays 4.50am-3pm

In this role I was responsible for:

• To prepare, cook and serve breakfast at the required service time and standard
• To undertake washing up and cleaning as required
• To serve customers in a quick, polite manner ensuring good customer service at all times
• To complete any administration as requested including food temperatures, wastage and cleaning schedules etc
• To ensure minimal wastage, implementing ideas for reducing waste wherever possible
• Assist in the effective management of stock and portion control
• Ensure all equipment is in a safe working order. Report all faults to the relevant manager and ensure equipment is not used until safe to do so.
• To ensure the kitchen is maintained in a clean, organised manner ensuring all food safety and health & safety policies and procedures are followed.
• To communicate to team and client staff in a polite, efficient manner
• To listen to any customer suggestions or complaints & figure way of resolution.