Summary
Overview
Work History
Education
Skills
Timeline
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Niall Fallon

Fortitude Valley

Summary

Experienced Hospitality Venue Manager with over 10 years of industry experience looking to transition into a new field. Skilled in leadership, event planning, and budget management. Successful track record in implementing innovative strategies to improve operational efficiency and uphold high levels of customer satisfaction and loyalty.

Overview

8
8
years of professional experience

Work History

Venue Manager

Chu the Phat
06.2021 - 03.2025
  • Overseeing operations of the entire restaurant.
  • My responsibilities as venue manager included managing over 35 employees, hiring employees, organising training and staff development, managing bookings, managing events, handling complaints, ensuring health and safety, ensuring compliance with laws and regulations, arranging maintenance/repairs and managing finances and monitoring budgets.

Duty Manager

Vapiano
03.2018 - 06.2021
  • Overseeing day to day operations to a more in-depth standard.
  • My role focused on training/coaching staff, as well as scheduling rosters for 40+ staff.

Shift Supervisor

Vapiano
09.2017 - 02.2018
  • Overseeing day-to-day operations, managing staff, ensuring customer satisfaction, and maintaining safety and security during the shift.
  • My role included addressing customer complaints, resolving issues, and ensuring a positive customer experience

Education

High School Diploma -

Toowoomba Grammar School
Toowoomba, QLD
01-2016

Skills

  • Excellent communication skills
  • Attention to detail
  • Strong leadership skills
  • Problem solving
  • Organisational Skills
  • Customer service
  • Relationship building
  • Personnel management
  • Event promotion
  • Menu planning

Timeline

Venue Manager

Chu the Phat
06.2021 - 03.2025

Duty Manager

Vapiano
03.2018 - 06.2021

Shift Supervisor

Vapiano
09.2017 - 02.2018

High School Diploma -

Toowoomba Grammar School

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Niall Fallon