Niall Halpin
Mt Gravatt East,QLD
Summary
My extensive experience in a variety of customer service roles has given me strong skills in dealing with a diverse range of customers and clients. I am energetic, a fast learner, organised and versatile with a customer focused attitude who enjoys working both autonomously and in a team environment.
I am seeking to move into a role that will allow me to utilise and further develop my administrative skills and knowledge. As a high-performing Biosecurity Officer with integrity and leadership skills. I apply my knowledge and abilities to positively impact, flexible in different situations and dynamic conditions. Works great under extreme stress and deadlines.
Overview
10
10
years of professional experience
Work History
Biosecurity Officer
Australian Federal Government
Brisbane, Queensland
11.2022 - Current
- Prepared detailed written reports articulating and detailing specific facts based on eyewitness accounts.
- Working at checkpoints to prevent unwanted weeds, diseases and pests from entering.
- Confiscating or destroying items that don't comply with biosecurity legislation
- Inspecting aircraft, vessels, people and goods to protect biosecurity
- Using x-ray machines to scan parcels and other products to identify any biosecurity risks
- Exercising delegations under the Biosecurity Act 2015
- Assessing documents that correspond with imported or exported products
- Advising people on their responsibilities to contribute to reducing biosecurity risks
Gaming Attendant
Carina Leagues Club
Carina, Queensland
11.2021 - 11.2022
- Delivered exceptional customer service to guests by explaining game rules and promptly answering questions.
- Handled customer requests and complaints quickly to improve overall service.
- Completed training on policies and procedures, health and safety and environmental responsibilities.
- Informed supervisor on duty of concerns, broken machines, out-of-order games and problems.
- Ran daily financial operation reports, tallied receipts and recorded details of sales.
- Notified security of suspicious activity in gaming area for continued surveillance.
Bartender
Carindale Hotel
Carindale, Queensland
11.2019 - 11.2021
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Upsold customers from shelf to premium brands to help boost sales.
- Balanced daily registers and generated sales reports for management.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Trained new bartenders on drink preparation and upselling techniques.
- Checked identification of guests to verify age requirements for alcohol purchase.
Head Bartender
Corbett & Claude
Mt Gravatt, Queensland
02.2017 - 11.2019
- Handled complaints and disputes from customers to promote customer satisfaction.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Upsold customers from shelf to premium brands to help boost sales.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales.
- Designed and implemented new cocktails to drive customer interest and sales numbers.
- Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Team Member
Puccini Pizza Pasta Gelati Bar
Tarragindi, Queensland
10.2016 - 02.2017
- Worked hard to learn required tasks quickly to maximize performance.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Built and maintained working relationships with peers and upper management.
- Looked for ways to go above and beyond job requirements.
- Upheld high standards of productivity and quality in operations.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
Crew Member
McDonald's
Salisbury, Queensland
03.2014 - 10.2016
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Upheld high standards of productivity and quality in operations.
- Organized and restocked supplies to support operations and team productivity.
- Operated fryers and grills, assisted with putting orders together and bagged items for customers.
Education
Diploma - Business
TAFE Southbank
Brisbane 12.2022
Diploma - Screen And Media
TAFE Mt Gravatt
Brisbane12.2019
Diploma - Hospitality Administration And Management
TAFE Southbank
Brisbane12.2018
Certificate III - Hospitality
TAFE Southbank
Brisbane12.2017
Certificate II - Computer Networking And Telecommunications
TAFE Southbank
Brisbane12.2015
Skills
- Time Management
- Teamwork and Collaboration
- Customer Service
- POS Systems
- Strong Work Ethic
- PPE Compliance
- Complaint Resolution
- Service Upselling
- Decision Making
- Employee Training
- Cash Handling
- Interpersonal Communication
- Safety Guidelines
- Reliable & Trustworthy
- Friendly, Positive Attitude
- Problem Resolution
- Safety Inspections
- Flexible Schedule
- Search and Seizure
- Problem-Solving
- Critical Thinking
- Reporting and Documentation
References
Kit Chan - Team Leader: Department of Agriculture, Fisheries and Forestry
- Ph: 0466943049
- Email: Kit.Chan@aff.gov.au
Liam Hicklin - Operations Manager: Department of Agriculture, Fisheries and Forestry
- Ph: 0418746651
- Liam.Hicklin@aff.gov.au
Michaela Imber - Duty Manager: Carindale Hotel
- Ph: 0451776372
- Email: michaelaimber97@hotmail.com
Timeline
Biosecurity Officer
Australian Federal Government
11.2022 - Current
Gaming Attendant
Carina Leagues Club
11.2021 - 11.2022
Bartender
Carindale Hotel
11.2019 - 11.2021
Head Bartender
Corbett & Claude
02.2017 - 11.2019
Team Member
Puccini Pizza Pasta Gelati Bar
10.2016 - 02.2017
Crew Member
McDonald's
03.2014 - 10.2016
Diploma - Business
TAFE Southbank
Diploma - Screen And Media
TAFE Mt Gravatt
Diploma - Hospitality Administration And Management
TAFE Southbank
Certificate III - Hospitality
TAFE Southbank
Certificate II - Computer Networking And Telecommunications
TAFE Southbank
Similar Profiles
Sarah ThomasSarah Thomas
Talent Acquisition Specialist (Contract) at Australian Federal GovernmentTalent Acquisition Specialist (Contract) at Australian Federal Government
Scott MilneScott Milne
Administration Officer at Queensland State Government, Department of Children, Youth Justice and Multicultural AffairsAdministration Officer at Queensland State Government, Department of Children, Youth Justice and Multicultural Affairs
DYLAN FURNELLDYLAN FURNELL
Project Officer – Abandoned Mines at Department of Resources, Queensland GovernmentProject Officer – Abandoned Mines at Department of Resources, Queensland Government
LUKE MEDHURSTLUKE MEDHURST
Pizza Shop Maker/Manager at Crust Gourmet Pizza BarPizza Shop Maker/Manager at Crust Gourmet Pizza Bar
Amalie HarrisAmalie Harris
Casual Employee at Hungry JacksCasual Employee at Hungry Jacks