Niamh Brennan
Darwin,NT
Summary
Dedicated Customer Service professional with expertise in service delivery, proven multitasking abilities and strong problem solving skills. Proficient in applying marketing strategies to enhance brand visibility and customer satisfaction. RSA certified, with a focus on delivering outstanding customer experiences.
Overview
8
8
years of professional experience
Work History
Brand & Marketing Coordinator
TTM Healthcare Solutions
05.2023 - 05.2024
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Research, develop content, and plan calendars for social media platforms (LinkedIn, Facebook, Instagram, Twitter, TikTok).
- Contribute to the creation and execution of blogs and reports. Collaborate on new content marketing ideas to strengthen the brand and grow the database.
- Assist with the organization of events, open days, exhibitions, and promotional activities.
- Create graphics as needed and collaborate with external graphic designers to produce impactful marketing material.
Junior Brand Executive
TTM Healthcare Solutions
01.2022 - 09.2022
Sales Assistant
Dunnes Stores Shannon
05.2021 - 12.2021
- Anticipate customer needs and provide them with high quality service while upholding brand standards and values to ensure customer satisfaction
- Handle POS system transactions including credit, cash, exchanges and refunds to ensure seamless and accurate cash flow
- Entrusted with a variety of cash handling and lodgement functions
- Maintain a clean, organised inventory and curate displays of rotating seasonal clothing and accessories.
Sales Assistant
Dunnes Stores Shannon
11.2020 - 01.2021
- Anticipate customer needs and provide them with high quality service while upholding brand standards and values to ensure customer satisfaction
- Handle POS system transactions including credit, cash, exchanges and refunds to ensure seamless and accurate cash flow
- Entrusted with a variety of cash handling and lodgement functions
- Maintain a clean, organised inventory and curate displays of rotating seasonal clothing and accessories.
Crew Member
McDonalds Shannon
05.2019 - 11.2020
- Working as a crew member my responsibilities are primarily front of house customer service
- This included taking customer orders, taking payments, preparing and presenting orders.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Trained new team members on procedures, customer service, and sales techniques.
Passenger Services Agent
Sky Handling Partner, Shannon Airport
05.2016 - 03.2019
- Ensuring passengers and their baggage are processed correctly in accordance with established procedures
- Verifying the validity of passenger’s documentation, with respect to immigration and security considerations
- Accurately control the boarding process, so as to be able to confirm the total number of passengers on board with reference to the security and safety considerations
- Deal with passengers in a positive and friendly manner at all times.
Education
Business Studies (Marketing and Management) - BBs (Hons) -
Technological University of the Shannon: Midwest (TUS)
05.2024
Skills
- Customer Engagement
- Website Management
- Advertising Campaigns
- Cash Handling
- Sales expertise
- Visual Merchandising
- Strong Communication and Interpersonal Skills
- Teamwork and Collaboration
References
References can be provided on request.
Timeline
Brand & Marketing Coordinator
TTM Healthcare Solutions
05.2023 - 05.2024
Junior Brand Executive
TTM Healthcare Solutions
01.2022 - 09.2022
Sales Assistant
Dunnes Stores Shannon
05.2021 - 12.2021
Sales Assistant
Dunnes Stores Shannon
11.2020 - 01.2021
Crew Member
McDonalds Shannon
05.2019 - 11.2020
Passenger Services Agent
Sky Handling Partner, Shannon Airport
05.2016 - 03.2019
Business Studies (Marketing and Management) - BBs (Hons) -
Technological University of the Shannon: Midwest (TUS)
Similar Profiles
Judith Olachi NnoromJudith Olachi Nnorom
Healthcare Support Worker at TTM HEALTHCARE SOLUTIONSHealthcare Support Worker at TTM HEALTHCARE SOLUTIONS
Emiliana UshilovaEmiliana Ushilova
Operational Excellence Manager at TTM Healthcare SolutionsOperational Excellence Manager at TTM Healthcare Solutions
Niamh BrennanNiamh Brennan
Brand & Marketing Coordinator at TTM Healthcare SolutionsBrand & Marketing Coordinator at TTM Healthcare Solutions