Summary
Overview
Work History
Skills
Education Training
ICT Skills
Personal Information
References
Timeline
Generic

Niamh Canavan

Banksia Grove,Australia

Summary

Goal-driven Scheduled Care Healthcare professional with over 25 years experience managing operations in patient focused health care settings. Highly skilled and enthusiastic individual with experience in recruiting, training, and managing employees to deliver exceptional results. Proven problem solver with excellent communication skills to develop genuine professional relationships with all stakeholders. Detail orientated team player with strong organisational skills while ensuring to always provide exceptional customer service. Conscientious Unit Manager proudly offering over [Number] years of vast experience managing healthcare facilities and strong knowledge of emergency medical procedures. Substantial experience managing medical databases to schedule nursing staff. Organized, outgoing and energetic with excellent verbal and written communication skills.

Overview

26
26
years of professional experience

Work History

Business Intelligence Unit Manager

St. Vincent's University Hospital
02.2021 - 12.2023
  • All duties below as Waiting List Manager continue in this role
  • Responsibility for all aspects of Scheduled Care and Access to care through the National Transformation Care Plan
  • Insourcing / Outsourcing Initiatives to alleviate surgical waiting lists through NTPF/HSE/IEHG funding sources
  • Clinical Administration Management of the Endoscopy Unit.

Waiting List Manager

St. Vincent's University Hospital
01.2006 - 02.2021
  • Responsibility for all aspects of inpatient and day case Waiting List Management
  • Member of SVUH's Business Intelligence Unit Team
  • Managing & Leading the Scheduled Care Waiting List Team
  • Development, implementation, training and management of local and national policies, procedures & SOPs
  • Management of the Bariatric Surgical Waiting List - SVUH and St Columcilles Hospital
  • Management & responsibility of full Waiting list validation process
  • Ensuring clear audit trails are maintained & all information/outcomes communicated to senior management at local and at national level
  • Knowledge & full understanding of yearly National scheduled care action plans
  • Oversee monthly audits of all waiting lists and provide weekly reports to all specialties highlighting potential breaches of local and national targets
  • Provide regular statistical reports & updates to Hospital Management, Health Service Executive (HSE), Ireland East Hospital Group (IEHG), Department of Health & Children (DoHC) and the National Treatment Purchase Fund regarding waiting list activities
  • Management of all National Treatment Purchase Fund (NTPF) processes - including outsourcing of public waiting list patients to private hospitals, responsibility for all insourcing and outsourcing initiatives, developing relationships with colleagues across the private hospital sector, sourcing private capacity and organising patient pathways to treat long waiters effectively and efficiently
  • Member of the National IDPP Waiting List Steering Group
  • Implementation and staff training of National Inpatient, Day Case and Planned Procedure Waiting List Management protocol
  • Responsibility to create clearance plans to address areas of concern, ensuring compliance of chronological booking by managing and monitoring same
  • Responsible for ensuring local and national KPIs are met
  • Member of all Speciality Specific Groups - providing monthly updates and highlighting areas of risk and concern
  • Compile Primary Targeting Lists (PTL's) of each speciality waiting list to identify potential breaches to national and internal targets
  • Introduction, development and staff training of the eReferral on Clinical Portal, an electronic waiting list booking system
  • Responsibility for shortlisting and Interviewing all new staff for the Clinical Administration Department
  • Board member of interview panels for other hospitals
  • Liaising with Senior Hospital Management and all members of the multidisciplinary teams across the hospital daily
  • Represent St. Vincent's University Hospital in relation to all Waiting List matters at national committee meetings / conferences
  • Communicate and build relationships with external stakeholders
  • Provide full training and continuous support to staff in relation to waiting list procedures throughout the hospital
  • Received a Data Quality Excellence award on behalf of SVUH in 2016 for data quality and data completeness of the Inpatient and Day case waiting list data
  • providing excellent customer service to all patients and families on all queries and ensuring follow through on outcomes.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Passionate about learning and committed to continual improvement.

Clinical Admin Manager

St Vincent's University Hospital
06.2020 - 12.2020
  • Administrative implementation and development of the COVID community and staff testing Hub in St
  • Vincent's University Hospital
  • Recruitment and training of all staff on the Sales Force, Swift Queue system & providing ongoing support & assistance
  • Attending bi-weekly community led conference calls to provide SVUH updates and local COVID meetings
  • Reporting on COVID testing activity and planning for increased demand
  • Dealing with all issues relating to the test centre - 8am - 8pm, 7 days a week during the COVID pandemic.

PTR Co-ordinator

St. Vincent's University Hospital
06.2005 - 12.2005
  • Establishing a suite of reports to evaluate accuracy and validity of information
  • Provide training in relation to waiting list and patient treatment register
  • Liaising with NTPF, Consultants and other departments in the hospital as required
  • Member of the Patient Treatment Register Project Team.

Waiting List Admin Assistant

St. Vincent's University Hospital
01.2002 - 05.2005
  • Validation of Consultant waiting lists according to the specific protocol
  • Co-ordination of clinics set up for the purpose of facilitating waiting list initiatives
  • Organising admissions to St. Michaels Hospital and St. Vincent's Private Hospital
  • Member of the Dublin Academic Teaching Hospital's (DATHS) Waiting list consolidation Project Team
  • Dealing with enquiries in relation to waiting list in an efficient and effective manner
  • Deputising for the Waiting List Co-ordinator as required.

Administration Assistant

St. Vincent's University Hospital
02.2001 - 01.2002
  • Dealing with all relevant activity in relation to requests for medical records under the hospital's Administrative Access policy
  • Handling all correspondence from solicitors, patient's, coroners and other relevant bodies
  • Notifying hospital insurers and Medical Indemnity Scheme
  • Following through and ensuring copies of medical notes are released in an efficient and timely manner
  • Maintaining an up to date database in relation to incident reports
  • Producing statistical reports on a weekly basis for the Health & Safety Officer and General Services Manager and on a quarterly basis for Departmental Managers and Clinical Nurse Managers
  • Deputising for the Insurance/Claims Coordinator as required.

Grade III Officer

Chief Executive's Office
04.1998 - 02.2001
  • Secretarial & administrative support to the CEO, Deputy CEO and General Manager
  • Preparation and circulation of documentation for the monthly Board meetings
  • Arranging appointments/meetings with Senior Management
  • General Office duties including Dictaphone typing, filing etc.

Skills

  • Organizational Skills
  • Flexible and Adaptable
  • Multitasking
  • Cultural Awareness
  • Analytical Thinking
  • Problem Solving
  • Interpersonal Communication
  • Team Management
  • Networking
  • Data Entry
  • Team building

Education Training

  • 2023 Recruitment Managers Interview Workshop, Institute of Public Administration
  • 2022 Yearly Mandatory Training - Fire safety, manual handling, hand hygiene - SVUH
  • 2020 Training Support Programme for Acute Operations, Scheduled Care - HSE/NTPF
  • 2018 IDPP Waiting List Management + Data Completeness Data Quality Training-NTPF
  • 2017 IDPP Waiting List Management Training Programme - NTPF
  • 2016 Enabling and enhancing the well-being for the person with Dementia, SVUH
  • 2016 The Early identification of memory problems in older persons, SVUH
  • 2014/2015 Level 8 Accredited Leadership and Management Development Programme, UCD/SVUH
  • 2010 7 habits of highly effective people, SVUH
  • 2007 People Management - The Legal Framework
  • 2006 Supervisory Management and Leadership Skills, Dorset College
  • 2001 Refresher courses in Microsoft Word and Microsoft Excel
  • 2000 Professional Development Programme in Visitor Care Skills
  • 2000 Personal Development and Patient Services Management course.
  • 1997 - 1998 Information Technology Skills Diploma Level 1 & 2
  • 1992 - 1997 Junior and Leaving Certificate, Loreto College, St. Stephen's Green, Dublin 2.

ICT Skills

  • Proficient in Microsoft Office Suite, Word, Excel, PowerPoint etc., Internet & Outlook
  • PAS (Patient Administration System)
  • PRO-Diver (internal hospital reporting system)
  • All SVUH IT systems - SVHG Clinical Portal, eReferrals, TA+
  • Patient Administration Management System (PAMs) NTPF System
  • Sales Force - Swift Queue National Booking System

Personal Information

  • Visa Status: Partner (Subclass 309) entitled to work full time in Australia, no restrictions
  • Full Western Australian Driving License

References

References available on request

Timeline

Business Intelligence Unit Manager

St. Vincent's University Hospital
02.2021 - 12.2023

Clinical Admin Manager

St Vincent's University Hospital
06.2020 - 12.2020

Waiting List Manager

St. Vincent's University Hospital
01.2006 - 02.2021

PTR Co-ordinator

St. Vincent's University Hospital
06.2005 - 12.2005

Waiting List Admin Assistant

St. Vincent's University Hospital
01.2002 - 05.2005

Administration Assistant

St. Vincent's University Hospital
02.2001 - 01.2002

Grade III Officer

Chief Executive's Office
04.1998 - 02.2001

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Niamh Canavan