Niamh Canning
Hazelbrook,NSW
Summary
Dynamic leader and strategic thinker with a proven track record at Scenic World, excelling in team leadership and customer service. Demonstrated ability to enhance team performance and customer satisfaction through effective problem-solving and exceptional communication. Skilled in operational improvements and conflict resolution, fostering an inclusive environment and driving positive outcomes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Step Up Team Leader
Scenic World
11.2023 - Current
- Running the day for the team by setting locations for work, organising breaks and answering radio calls when team members need my assistance
- Handling customer complaints and questions
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Improved operational workflows, enabling team to handle increased workloads without compromising quality.
Beyond Skyway Concierge
Scenic World
07.2024 - Current
- Assisted guests with their check in process as the first point of contact including signing waivers, breath testing and conversation whitest waiting for the experience to begin.
- Assisted guests with specific needs or requests, demonstrating understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Developed skills of editing photos from guests experience and emailed their photos to them.
- Assisted in harnessing guests to then be enabled to go onto the rooftop.
Tickets Sales Assistant
Scenic World
10.2021 - Current
- Utilized POS system to handle customer credit card, gift card and prepaid transactions.
- Handled customer inquiries, complaints professionally, ensuring a positive experience for all clients.
- Boosted revenue through upselling and cross-selling techniques.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate rides and facilities.
- Assisted customers in making informed decisions of walks and other experiences in the surrounding areas through detailed product knowledge.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Participated in ongoing training to stay updated on current products, procedures and knowledge.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
Front End Team Member
Woolworths
10.2021 - 01.2024
- Greeted customers entering store and responded promptly to customer needs.
- Utilized POS system to handle customer cash and credit card transactions.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Processed product returns and assisted customers with other selections.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Answered customer questions about products.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
Education
Bachelor of Design in Architecture - Architecture
University of Technology Sydney
Sydney, NSW11-2026
Diploma of Design in Architecture - Architecture
UTS College
Ultimo, NSW12-2023
High School Certificate -
St Columba's Catholic College
Springwood, NSW09-2022
Skills
- Team leadership
- Customer service
- Strong work ethic
- Effective problem solving
- Guest services
- Telephone etiquette
- Active listening
- Visionary thinking
Certification
- NSW Responsible Service of Alcohol Certificate, (Catch Training) July 2024
- First Aid Certificate, (Pule First Aid training), June 2024
- Diploma of Design in Architecture, (UTS College), December 2023
Timeline
Beyond Skyway Concierge
Scenic World
07.2024 - Current
Step Up Team Leader
Scenic World
11.2023 - Current
Tickets Sales Assistant
Scenic World
10.2021 - Current
Front End Team Member
Woolworths
10.2021 - 01.2024
- NSW Responsible Service of Alcohol Certificate, (Catch Training) July 2024
- First Aid Certificate, (Pule First Aid training), June 2024
- Diploma of Design in Architecture, (UTS College), December 2023
Bachelor of Design in Architecture - Architecture
University of Technology Sydney
Diploma of Design in Architecture - Architecture
UTS College
High School Certificate -
St Columba's Catholic College
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