Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

Niamh Fitzsimons

Sydney,NSW

Summary

  • Certified Social Worker & Australian Association of Social Workers (AASW) member.
  • Reliable employee seeking a position where I am able to offer, use and develop my Social Work skills.
  • Strong experience with Police youth case managers, Hoarding and Squalor care advisors and homelessness care advisors.
  • Work process involves being highly organised with time, to seek supervision and learning, represent an organisations goals and values, work successfully with teams and independently, continually add to existing skills and knowledge and assist with achieving the best outcomes for clients.
  • Approach to working with clients is a non-judgemental approach where using encouragement, empowerment and collaboration to assist clients in achieving goals and outcomes.
  • Professional practice approach involves a holistic approach, task-centered, strength-based and social justice theory.
  • Professional practice framework includes good case management skills, good interpersonal skills and being skilled in constantly evaluating and adapting.

Overview

9
9
years of professional experience

Work History

School Administrative Officer

NSW Department of Education
Artarmon, NSW
01.2021 - Current
  • Met with parents of prospective students to discuss student needs and school offerings.
  • Maintained and used program files, records, and databases appropriately.
  • Maintained protocol throughout routine work days and special events.
  • Managed files and records for students and families and adhered to safety procedures to prevent breaches and data misuse.
  • Consulted with executive staff and direct management to assess requirements and develop operational enhancements to streamline processes and increase team performance.
  • Sorted, opened and routed incoming correspondence and deliveries to help assist executive and teaching staff.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Safely and appropriately administrator first aid and medication for students as required.
  • Maintaining and updating inventory, ordering and stocktaking of supplies.
  • Provide administrative support to executive staff.
  • Process student enrolments.
  • Respond to and assist with enquiries from students, parents, staff and the community.
  • Collected data, input records and protected electronic files.
  • Achieving regular online training to refresh, update and upskill work knowledge and protocols.
  • Carry out regular meetings and interactions with students, community members and parents as the first point of contact to the school over the phone, email and in person.
  • Appropriately liaise with staff from other schools to gather and release appropriate information on students securely.
  • Successfully work as a part of a team with interchanging responsibilities.
  • Maintained daily unplanned interruptions of tasks leading to greater time management and adapting approaches to completing responsibilities.

Social Work Student

Catholic Healthcare
Waterloo, NSW
01.2021 - 08.2022
  • Mentored by Care Advisors for Assistance with Care and Housing clients.
  • Mentored by Care Advisors specialising in Hoarding and Squalor clients to learn funding, eligibility and intervention process.
  • Independently maintained regular contact with clients by calling and visiting clients' homes.
  • Attended meetings, conferences and training courses to advance professional knowledge of the aged care homelessness sector and hoarding and squalor.
  • Interviewed clients to obtain key information for case planning and management.
  • Visited individuals in homes and attended group meetings to provide information on agency services, requirements and procedures.
  • Assisted clients with the process of securing housing, medical care and employment by collaborating with various community agencies.
  • Contributed to the assessment of cognitive abilities and physical and emotional needs of clients to determine appropriate interventions.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Developed and maintained courteous and effective working relationships.
  • Attended staff meetings.
  • Studied and understood eligibility requirements for clients.
  • Assisted care advisors in the case management approach to clients with hoarding and squalor tendencies.
  • Attended client homes for assessment of hoarding and squalor clients and used appropriately rating tools to identify intervention requirements.
  • Independently checked in with clients over the phone during the lockdown period.
  • Independently took case notes and recorded safely with organisation software.
  • Participated in external assessments to assist with client funding.
  • Met with external stakeholders to build organisation relationships.
  • Analysed past and current client notes to create a case study booklet for the organisation to demonstrate effectiveness of program.
  • Independently created a statewide resource for NSW councils with hoarding and squalor case management resources, specific to their local government area.
  • Independently liaise with the Department of Housing to follow up client housing arrangements and applications.
  • Used a strength and goal based approach to creating plans with clients.
  • Created a new organistion information recording process to assist with data collection for care advisors to better measure client progress.

School Liaison Support Officer

NSW Department of Education
Artarmon, NSW
04.2020 - 01.2021
  • Providing in class assistance to students with disabilities and additional learning supports for children between the age of 5 and 12.
  • Developing and facilitating small group activities to work towards specific outcomes for students.
  • Supporting teaching staff in identifying and responding to learning and behavioural needs of students.
  • Collaborating with school counsellors, teachers and parents to facilitate learning plans for students.
  • Prepared strategies and resources specialiased to individuals with range of approaches to suit.
  • Successfully followed and adapted to a regularly changing timetable.
  • Controlled time management in a timetable setting, as well as appropriately starting and finishing tasks with students.
  • Provided written and verbal notes to teaching staff for report writing.

Social Work Student

Police Citizens Youth Club
Marrickville, NSW
02.2020 - 09.2022
  • Assisted Police Youth Case manager with planning, organisation and implementation of youth programs.
  • Observing and assisting with Case Management.
  • Working collaboratively to run Police and Community development days.
  • Independently attending local youth based interagency meetings.
  • Participating in youth forums.
  • Engaging with local schools to build relationships.
  • Attending school liaison Police presentations at high schools within the local community.
  • Writing client case notes and submitting appropriately in relevant record taking applications.

Activities Coordinator

Police Citizens Youth Club NSW
Marrickville, NSW
03.2015 - 04.2020
  • Developed and implemented activities for children between ages of 5 and 17.
  • Maintained the club booking schedule and set up appointments.
  • Managed filing systems for electronic and hard copy documents to keep organised and securely storing community member information.
  • Coordinated, planned, developed and implemented activities and programs specifically designed to target the local socio-economic clientell.
  • Maintained and ordered supplies for programs.
  • Successfully worked in teams to organise fundraising events to support the organistion and raise money for future programs.
  • Regularly assisted with input for revisions with systems and procedures by evaluating operational practices and identifying improvement opportunities to every day tasks.
  • Gathered and organised materials to support operations.
  • Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
  • Managed office activities by maintaining communication between clients, tracking records and filing all documents.
  • Aided colleagues, managers and customers through regular communication and assistance.
  • Worked closely with local Police to assist in developing and carrying out programs to assist young people in making changes.
  • Maintained daily monetary tasks including handling, counting and reporting.
  • Facilitated teaching and supervision of individuals on work experience.

Education

Bachelor of Social Work - School of Health

University Of New England
Armidale, NSW
11.2021

Certificate IV in Youth Work - Youth Work

TAFE NSW
Sydney, NSW
11.2014

Skills

  • Strengths-based approach
  • Task-centered approach
  • Holistic approach
  • Empowerment theory
  • Social justice theory
  • Non-judgemental
  • Advocacy practice framework
  • Australian Association of Social Workers (AASW) member
  • Seeking professional supervision
  • Follow AASW Code of Ethics and Practice Standards
  • Case management
  • Time management
  • Appropriately access and store confidential case documentation
  • Team collaboration
  • Cooperative
  • Work independently
  • Data collection and management
  • Written and verbal communication
  • Proficient with electronic software
  • Cultural Awareness
  • First Aid/CPR
  • Telephone Etiquette
  • Problem-Solving
  • Reliable
  • Data Entry
  • Appropriately manage work life balance

Hobbies

  • Podcasts
  • Non-Fiction books
  • Crossfit
  • Long walks
  • Running
  • Social team sports

Timeline

School Administrative Officer

NSW Department of Education
01.2021 - Current

Social Work Student

Catholic Healthcare
01.2021 - 08.2022

School Liaison Support Officer

NSW Department of Education
04.2020 - 01.2021

Social Work Student

Police Citizens Youth Club
02.2020 - 09.2022

Activities Coordinator

Police Citizens Youth Club NSW
03.2015 - 04.2020

Bachelor of Social Work - School of Health

University Of New England

Certificate IV in Youth Work - Youth Work

TAFE NSW

Similar Profiles

CREATE PROFILE
Niamh Fitzsimons