Niamh Griffin
Ballarat,VIC
Summary
Seeking employment that will be both challenging and rewarding for both myself and my future employer, whilst using my current skills and attributes and learning more along the way offering my time and dedication to further education and on the job training.
I have experience in managing staff and being a confident team leader, I also have excellent customer service and hospitality experience and commitment to OHS policies and working in a safe environment, I am also accustomed to being hands on and competitive in everything I do while being flexible in response to any demands as needed.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Gold Standard Concreting
10.2021 - Current
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Created and maintained databases to track and record customer data.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Responded to inquiries from callers seeking information.
Supervisor/Manager
Steve's Fish And Chips
02.2016 - 12.2022
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
Customer Service Representative
BP Fuel Delacombe
06.2022 - 10.2022
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
Cleaner
Ringins' Cleaning
01.2020 - 01.2021
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Provided assistance to other staff members with cleaning of difficult areas.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
Education
Certificate III - Community Services
Asuria
Ballart03.2024
High School Diploma -
Federation University Australia
Ballarat, VIC08.2017
Certificate II - Electro-technology
Federation University Australia
Ballarat, VIC01.2016
Certificate II - Plumbing
Federation University Australia
Ballarat, VIC01.2015
Skills
- Adaptability and flexibility
- Positive attitude
- Team collaboration
- Reliable
- Organized
- Punctual
- Quick learner
- Ability to work efficiently under pressure
Timeline
Customer Service Representative
BP Fuel Delacombe
06.2022 - 10.2022
Administrative Assistant
Gold Standard Concreting
10.2021 - Current
Cleaner
Ringins' Cleaning
01.2020 - 01.2021
Supervisor/Manager
Steve's Fish And Chips
02.2016 - 12.2022
Certificate III - Community Services
Asuria
High School Diploma -
Federation University Australia
Certificate II - Electro-technology
Federation University Australia
Certificate II - Plumbing
Federation University Australia
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