Niamh Jackson

As a barista in a fast-paced central café, I provided exceptional customer service while preparing a wide range of high-quality coffee, tea, and specialty beverages. My role required efficiency, attention to detail, and strong multitasking skills in a high-volume environment.

Key responsibilities:

• Prepared and served espresso-based drinks, brewed coffee, and teas to consistently high standards.
• Delivered excellent customer service, handling orders accurately and effectively during peak hours.
• Maintained a clean, organized, and safe working environment in line with food hygiene and health standards.
• Operated and maintained coffee machines, grinders, and other café equipment.
• Handled cash and card transactions with accuracy and efficiency.
• Supported team members to ensure smooth daily operations and a positive customer experience.

After leaving school, I began my career with Pizza Hut, where I gained valuable hands-on experience, and a strong foundation in the hospitality industry. During my time there, I successfully completed two apprenticeships: one in chef production and another in hospitality supervision, both of which allowed me to build my skills in food preparation, customer service, and team leadership. With hard work and dedication, I progressed through the business, applying my training and experience to take on increasing responsibility. This journey ultimately led me to the role of a Restaurant Manager, where I was able to lead teams, drive performance, and deliver excellent customer experiences.

Day-to-day responsibilities:

• Ensuring high-quality service daily.
• Managing a team of staff members ranging from young to older than myself, employees.
• Managing stock, including stock counts, stock rotation, and stock quality.
• Overseeing deliveries daily.
• Following HACCP multiple times a day.
• Ensuring all legal documents are up to date and filled out accordingly.
• Cash handling at the end of every shift.
• Guaranteed, all customers were satisfied and happy with their experience at the restaurant.

Key Responsibilities:

• Managing other staff members.
• Maintaining a hands-on, friendly work environment.
• Opening up and closing down the store.
• Being a first aider on-site.