Summary
Overview
Work History
Education
Skills
Reading, swimming, gym, art, socialising
Timeline
Generic

Niamh Mc Hugh

Airlie Beach,QLD

Summary

I have a long history of working in front-facing roles from being a primary school teacher to restaurant manager to hotel receptionist.

These positions have given me extensive customer service and planning and organisational skills. I am adept at fostering teamwork and collaboration, and excel in creating positive environments and enhancing operational efficiency. My approach has consistently improved engagement and satisfaction, showcasing my strong communication and organizational abilities.

I hold a valid RSA for QLD, NSW, ACT, NT, SA, TAS and WA.

Overview

13
13
years of professional experience

Work History

Casual Relief Teacher

Department Of Education
03.2024 - Current
  • Implemented effective behavior management strategies, resulting in improved student focus and participation.
  • Developed a positive classroom environment, fostering collaboration and respect among students.
  • Contributed to curriculum development initiatives, ensuring alignment with state standards and relevance to modern contexts.
  • Participated in professional development workshops to stay current on educational trends and improve instructional methodologies.
  • Provided instructional support to students with special needs through differentiated instruction and accommodations tailored to their unique requirements.
  • Utilized technology to enhance student education and grasp of materials.
  • Facilitated group projects that encouraged teamwork, problem-solving skills, and critical thinking abilities among students.
  • Organized extracurricular activities, promoting social interaction and enhancing the school community spirit.

Cafe Worker

Thyme Out Cafe, Letterkenny
08.2023 - 01.2024
  • Maintained a clean and organized café environment, adhering to health and safety regulations.
  • Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
  • Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.

Substitute Teacher

Department Of Education, Ireland
08.2023 - 01.2024
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.

Librarian

Donegal County Council
05.2022 - 08.2023
  • Catalogued and organized books, materials and other documents for proper library management.
  • Maintained a high level of customer service by addressing and resolving patron concerns or complaints in a timely manner.
  • Researched and acquired new library materials to maintain updated library collection.
  • Trained and supervised library staff, volunteers and other personnel.
  • Delivered personalized reader''s advisory services based on individual preferences, fostering a love of reading among patrons.
  • Promoted library services and resources through public relations initiatives and community outreach.
  • Facilitated community engagement by planning and executing various educational programs, workshops, and events.

Permanent Teacher

Department Of Education, Ireland
08.2019 - 08.2023
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.

Restaurant Manager

Brown's On The Green, Letterkenny
03.2021 - 05.2022
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.

Restaurant Team Member

Brown's On The Green, Letterkenny
05.2020 - 03.2021
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
  • Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
  • Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.

Receptionist

Clanree Hotel, Letterkenny
05.2018 - 05.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.

Hotel Housekeeper

Clanree Hotel, Letterkenny
05.2016 - 05.2018
  • Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
  • Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
  • Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
  • Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
  • Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.

Retail Worker

Superdrug Pharmacy, Letterkenny.
05.2014 - 05.2016
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.

Babysitter

Miscellaneous Families
05.2011 - 05.2014
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Prepared healthy, age-appropriate snacks and meals.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.

Education

Bachelor of Education - Primary Teaching

Maynooth University of Ireland
Maynooth, Kildare, Ireland
09.2019

Skills

Organisation and planning skills

Classroom Management

Teamwork and Collaboration

Customer Service

Strong oral and written communication skills

Problem-solving skills

Time Management

Telephone skills

Data Entry

Team Management

Reading, swimming, gym, art, socialising

I like to keep active in my free time and do this through swimming and  going to the gym. 

I am an avid reader and enjoy a broad range of genres.

I enjoy socialising with friends through going out, cooking together and hosting arts and crafts nights.

Timeline

Casual Relief Teacher

Department Of Education
03.2024 - Current

Cafe Worker

Thyme Out Cafe, Letterkenny
08.2023 - 01.2024

Substitute Teacher

Department Of Education, Ireland
08.2023 - 01.2024

Librarian

Donegal County Council
05.2022 - 08.2023

Restaurant Manager

Brown's On The Green, Letterkenny
03.2021 - 05.2022

Restaurant Team Member

Brown's On The Green, Letterkenny
05.2020 - 03.2021

Permanent Teacher

Department Of Education, Ireland
08.2019 - 08.2023

Receptionist

Clanree Hotel, Letterkenny
05.2018 - 05.2020

Hotel Housekeeper

Clanree Hotel, Letterkenny
05.2016 - 05.2018

Retail Worker

Superdrug Pharmacy, Letterkenny.
05.2014 - 05.2016

Babysitter

Miscellaneous Families
05.2011 - 05.2014

Bachelor of Education - Primary Teaching

Maynooth University of Ireland

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Niamh Mc Hugh