NIAN-QUN CHEN
Sydney,NSW
Summary
Experienced Store Manager with a background in retail operations and employee supervision. Strengths include inventory management, customer service, and team leadership. Demonstrated ability to enhance store's performance through strategic planning and implementation of sales campaigns. Proven record of success in fostering an environment that promotes teamwork and exceptional customer service.
Overview
8
8
years of professional experience
Work History
Store Manager
SUSHI YUZEN
Parramatta, NSW
12.2023 - Current
- Prepared monthly reports on sales figures, expenses, profits.
- Formed and sustained strategic relationships with clients.
- Monitored inventory levels and placed orders to restock shelves.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Developed relationships with suppliers to negotiate better prices.
- Trained and mentored associates to teach daily tasks and procedures.
- Supervised food preparation staff to deliver high-quality results.
- Efficiently handled multiple orders simultaneously during peak hours.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
Store Supervisor
SUSHIHUB
SYDNEY, NSW
08.2017 - 12.2023
- Cut fish fillets into thin slices to create sushi ingredients.
- Checked quality of food products to meet high standards.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Created visually appealing sushi platters for catering and special events.
- Trained junior sushi chefs and kitchen staff in sushi preparation and presentation techniques.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Barista
Mr. Brown Cafe
Taiwan
03.2021 - 09.2023
- Rotated and replenished products in display cases.
- Adhered to company food, safety, quality and sanitation policies.
- Prepared food orders, such as sandwiches, salads, and beverages.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
Staff Member
Griddle King
SYDNEY, NSW
10.2017 - 08.2018
- Combined ingredients by hand and with electric mixing equipment.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Making dessert pancake
Education
BBA - Business Administration
HSIUPING UNIVERSITY OF SCIENCE AND TECHNOLOGY
TAIWAN06-2017
Skills
- Employee training
- Customer service
- Inventory management
- Quality control
- Food safety compliance
- Staff scheduling
- Talent recruitment
- Order management
- Friendly and positive
- Accurate cash handling
- Store operations
Languages
English
Professional
Chinese (Mandarin)
Native/ Bilingual
Timeline
Store Manager
SUSHI YUZEN
12.2023 - Current
Barista
Mr. Brown Cafe
03.2021 - 09.2023
Staff Member
Griddle King
10.2017 - 08.2018
Store Supervisor
SUSHIHUB
08.2017 - 12.2023
BBA - Business Administration
HSIUPING UNIVERSITY OF SCIENCE AND TECHNOLOGY
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