Niantong CHEN
EIGHT MILE PLAINS,QID
Summary
Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Overview
3
3
years of professional experience
Work History
Medical Centre Receptionist
Werrington County Medical Centre
Werrington, NSW
09.2022 - 04.2023
- Processed referrals for specialist care when requested by physicians or patients.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Answered phones promptly and directed calls appropriately.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
Office Coordinator
Comfort Home Care
Berala, NSW
04.2022 - 09.2022
- Created and maintained filing systems, both paper and electronic.
- Coordinated with other healthcare professionals to ensure continuity of care.
- Collaborated with other healthcare professionals to create a comprehensive team approach when treating patients.
- Facilitated family meetings to discuss goals and objectives related to the patient's plan of care.
- Identified potential problems or gaps in service delivery through ongoing evaluation of client outcomes against established standards of practice.
- Coordinated transportation services for clients to ensure they were able to access necessary medical care.
Office Administrator
Yogurberry Headoffice
Silverwater, NSW
01.2020 - 11.2020
- Performed daily checks on all equipment used in the placement process including motors, switches, sensors.
- Resolved problems quickly and efficiently by identifying root cause and implementing corrective action.
- Monitored production output to meet customer requirements in a timely manner.
- Observed safe work practices and procedures as instituted by company to promote personal and team protection.
Education
Bachelor of Nursing -
Western Sydney University
Sydney, NSW12-2019
Skills
- Scheduling
- Bookkeeping
- Call redirection
- File management
- Appointment scheduling
- Project management
Languages
English
Full Professional
Chinese (Mandarin)
Native/ Bilingual
Timeline
Medical Centre Receptionist
Werrington County Medical Centre
09.2022 - 04.2023
Office Coordinator
Comfort Home Care
04.2022 - 09.2022
Office Administrator
Yogurberry Headoffice
01.2020 - 11.2020
Bachelor of Nursing -
Western Sydney University
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