Summary
Overview
Work History
Education
Skills
Personal Information
Contact
Timeline
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Nibedita Roy

Canning Vale,WA, Australia

Summary

High-powered Administrative Executive and IT specialist bringing seven years of experience in fast-paced office environment. Detail-focused IT professional with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data.

Overview

9
9
years of professional experience

Work History

Assistant Manager

Smokemart & Giftbox
09.2022 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Crew Team Member

McDonald's
08.2022 - Current
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Crew Member

Hungry Jack's
07.2022 - Current
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.

Administrative Executive

Sony International Bangladesh
03.2016 - 05.2022
  • Handled confidential information with utmost discretion, ensuring sensitive data was protected from unauthorized access.
  • Reduced operational costs with thorough budget analysis and expense tracking, optimizing resource allocation.
  • Facilitated communication between departments, maintaining open lines of dialogue for better collaboration on projects.
  • Assisted with the recruitment process by reviewing resumes, scheduling interviews, and providing feedback on candidates'' fit within the organization.
  • Negotiated contracts with vendors to secure favorable terms and pricing for goods and services procured by the company.
  • Offered technical support and troubleshot issues to enhance office productivity.

Customer Service Manager

Grameenphone
08.2015 - 02.2017
  • Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
  • Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
  • Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
  • Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
  • Generated customer satisfaction surveys to analyze results into action plans.

Education

Master of Commerce - Major in Information Systems And Technology

Curtin University
12.2024

MBA - Major in Human Resource Management (HRM)

United Internation University
06.2018

BBA - Major in Finance

Northern University
04.2015

Skills

  • Accounting
  • Database coordination
  • Administrative Leadership
  • Enterprise Resource Planning (ERP)
  • Information Security
  • Data Visualization and Presentations
  • Data Analysis
  • Python Programming
  • Tableau Software and Power BI
  • SQL and NoSQL Databases
  • Process Optimization
  • IIBA methodologies
  • CRM Systems
  • Portfolio Asset Management System
  • Product Development
  • Financial Advising
  • Financial Markets
  • Green Data Warehousing

Personal Information

Father: Kshitish Chandra Roy, Retired Bank Manager, Janata Bank, Rajbari Faridpur

Mother: Mita Rani Roy, Home maker

Sister: Pragga Paramita Roy, Personal Banker, Westpac Bank, Perth, Australia

Brother-in-law: Dr Sajib Mistry, Senior Lecturer, Computer Science, Curtin University, Perth, Australia (Former CSE Faculty member of University of Dhaka)

Birth Year: 1992

Permanent Address: Rajbari Sadar, Rajbari, Faridpur

Height: 5 feet 2 inch

Contact

Phone: 0424324208

Timeline

Assistant Manager

Smokemart & Giftbox
09.2022 - Current

Crew Team Member

McDonald's
08.2022 - Current

Crew Member

Hungry Jack's
07.2022 - Current

Administrative Executive

Sony International Bangladesh
03.2016 - 05.2022

Customer Service Manager

Grameenphone
08.2015 - 02.2017

Master of Commerce - Major in Information Systems And Technology

Curtin University

MBA - Major in Human Resource Management (HRM)

United Internation University

BBA - Major in Finance

Northern University

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Nibedita Roy