Summary
Overview
Work History
Education
Skills
Timeline
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Nibu Joseph

Nirimba

Summary

Dynamic customer service professional with a proven track record at Woolworths Supermarket, excelling in resolving issues and enhancing customer satisfaction. Skilled in data entry and active listening, I streamline processes and foster strong customer relations, contributing to efficient operations and improved brand trust.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Ampol Foodary Pty Ltd
06.2024 - Current

Receiving Fuel payment from the customers, Helps to customers to finding products and services, Filling products in the store, Receiving products from the suppliers and checked everything correct as per the invoice and purchase order. Checking invoice day by day, Administering end of day works through system.

Customer Service Team Member

Woolworths Supermarket
12.2021 - 04.2024
  • Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
  • Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
  • Checkout to the customers.

Assistant Accountant

Myuma Pty Ltd
03.2023 - 11.2023
  • Maintained detailed financial records of accounts receivable and payable status and bank reconciliations.
  • Assisted with monthly and quarterly income statements, balance sheets and cash flow reports to inform decision-makers.
  • Reviewed general ledger entries and assessed accuracy.
  • Assisted with timely month-end closing procedures, resulting in accurate financial reporting.
  • Reduced invoice processing time with efficient data entry and verification of accounts payable transactions.
  • Payroll.
  • Credit card reconciliation.
  • New employees onboarding process.
  • Employees termination process (Settlement)
  • Administering telephone calls.

Administrative Manager

Schwer Fittings Trading LLC
08.2019 - 09.2021
  • Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
  • Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
  • Updated reports, managed accounts, and generated reports for company database.

Education

BBA - Accounts And Management

St.Joseph's College, Moolamattom.
MG University, Kottayam, India
05-2005

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Microsoft Excel
  • Computer proficiency
  • Payment processing
  • Microsoft outlook
  • Appointment scheduling
  • Documentation
  • Administrative support
  • Microsoft Office Suite
  • Microsoft PowerPoint
  • Product and service solutions
  • Account management

Timeline

Customer Service Representative

Ampol Foodary Pty Ltd
06.2024 - Current

Assistant Accountant

Myuma Pty Ltd
03.2023 - 11.2023

Customer Service Team Member

Woolworths Supermarket
12.2021 - 04.2024

Administrative Manager

Schwer Fittings Trading LLC
08.2019 - 09.2021

BBA - Accounts And Management

St.Joseph's College, Moolamattom.
Nibu Joseph