Summary
Overview
Work History
Education
Skills
hobbies
Languages
Timeline
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Nic Wilson

Birtinya,QLD

Summary

Organized and dependable candidate successful at managing multiple priorities while maintaining a strong work ethic and exhibiting a positive attitude. Willingness to take on added responsibilities to meet team goals. Accomplished Warehouse Manager offering 19-year history of leadership, including monitoring and evaluating employee training and day-to-day performance with focus on safety, efficiency and company policy adherence. Expert in maintaining accurate records and inventory counts. Innovator in new processes, technology adoption and team training. . Well-coordinated and decisive leader with expertise, team building and performance optimization. Solid history of success in maintaining best practices for successful high-volume fulfilment and supply chain management. Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service. Punctual and honest with solid background in varies environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Friendly and reliable, offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities.

Overview

30
30
years of professional experience

Work History

Cashier

New World Supermarket
09.2021 - 03.2024
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Addressed customer needs and made product recommendations to increase sales.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.

Online Personal Shopper

New World Supermarket
11.2021 - 10.2022
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Tracked substitutions and informed customers of changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Demonstrated a keen eye for detail in selecting high-quality products that met customers'' exact specifications.
  • Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.
  • Collaborated with fellow personal shoppers to exchange insights and best practices for maximizing client satisfaction.
  • Provided exceptional customer service by promptly addressing inquiries, concerns, and feedback from clients.

Inventory Controller

New World Supermarket
08.2021 - 10.2021
    • Completed physical inventory counts each month.
    • Completed daily cycle counts to maintain accuracy of records.
    • Conducted periodic cycle counts to maintain up-to-date information on available stock quantities, ensuring optimal order fulfillment rates.
    • Collaborated with cross-functional teams to improve overall supply chain performance, resulting in better customer satisfaction.
    • Reduced excess stock levels by conducting regular audits and adjusting ordering processes accordingly.
    • Performed root cause analysis of discrepancies between physical inventory counts and system records, taking corrective actions where necessary.
    • Maintained compliance with industry regulations related to inventory control, warehousing safety standards, and reporting requirements.
    • Recorded information, shortages, and discrepancies to keep records current and accurate.
    • Performed data entry and completed proper paperwork.
    • Completed stock inventories to identify and address issues negatively impacting controls.

WAREHOUSE SUPERVISOR

NDA Engineering
08.2002 - 04.2021
  • Manage performance of Warehouse & the warehouse team
  • Fosters an open environment with the team to work proactively to achieve goals & relevant policies & procedures are followed
  • Revised and developed procedures to reduce risk and achieve compliance
  • Promoted diligence and culture of safety for drivers and warehouse operations
  • Proactive in Health & Safety
  • Identify potential hazards/risks, follow control measures & find solutions to eliminate
  • Performed troubleshooting to resolve issues with equipment, devices and products
  • Work closely with Project Managers, Project Engineers to ensure materials are received "Just in Time"
  • To avoid under & over stock levels
  • Supported production workers in meeting goals without compromising safety and compliance
  • Kept detailed records of inventory transactions
  • Maintaining an high level of accuracy
  • Purchase Inventory in a timely manner ensuring that production is not affected, but also ensuring not over stocked (Just in Time basis)
  • Completed daily operations on time and maintained high standards of accuracy
  • Proactive forward planning to ensure any sales orders are completed in a time fashion minimising back orders
  • Recorded information, shortages and discrepancies to keep records current and accurate
  • Arrange warehouse space in conjunction with the warehouse team for best efficiencies & use of space
  • Operated warehouse material handling equipment correctly to move loads
  • Adhered to industry best practices for warehousing, material handling and documentation
  • Oversaw inventory control levels and verified compliance with storage and organization processes
  • Monitored employee performance and offered mentoring and leadership to improve any deficiencies
  • Manage stock levels through Cycle counting stock takes every 3 months
  • Assist Finance Department with problems invoices, to ensure invoices are processed in a timely fashion for the end of month.
  • Supervised shipping and receiving, distribution and workplace safety.
  • Used warehouse management software to reconcile daily inventory.
  • Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Maintained high levels of accuracy in daily operations.
  • Completed daily operations on time and maintained high standards of accuracy.
  • Oversaw inventory control levels and verified compliance with storage and organization processes.
  • Conducted regular inventory audits to identify discrepancies in stock counts while implementing corrective measures as needed.
  • Operated warehouse material handling equipment correctly to move loads.
  • Kept detailed records of inventories and merchandise inventory transactions.
  • Handled employee concerns promptly and effectively while maintaining open lines of communication amongst team members.
  • Maintained a clean working environment by enforcing strict cleanliness standards throughout the entire facility.
  • Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
  • Increased accuracy in order fulfillment with thorough quality control checks before shipping orders.
  • Monitored adherence to safety protocols and company policies by staying attentive to details.
  • Collaborated with other department heads on company-wide initiatives aimed at improving operational efficiency across multiple divisions.
  • Enhanced employee productivity through effective training programs and performance evaluations.
  • Supported production workers in meeting goals without compromising safety and compliance.
  • Optimized storage capacity by redesigning warehouse layout for maximum space utilization.
  • Mentored junior staff members to develop their skills in warehousing operations, fostering a supportive work environment for professional growth.
  • Coordinated cross-departmental efforts to ensure seamless communication between sales, procurement, and logistics teams.
  • Performed troubleshooting to resolve issues with equipment, devices and products.
  • Ensured safety compliance with regular inspections, staff training sessions, and adherence to OSHA regulations.
  • Developed strong relationships with suppliers to secure timely deliveries and maintain adequate inventory levels.
  • Reduced order processing times by streamlining the picking, packing, and shipping processes.
  • Revised and developed procedures to reduce risk and achieve compliance.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
  • Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.

DATA PROCESSING OPERATOR

Westpac New Zealand
06.1994 - 07.2002
  • Data Entry of customers banking, ensuring accurate processing
  • Quickly learn new processes
  • Completed time-sensitive data entry requests, to meet cut-off times.

Education

Management & Handling of Hazardous Substances: Chemical Handling -

Saftey'N'Action
Hamilton, WKO
07.2020

First Aid : Health And Safety -

St John's
Hamilton, WKO
04.2019

Lean Manufacturing: Level 4 2008 - Lean Manufacturing

Improvement Group
Wellington, WGN
01.2008

Certificate in Management: Business Management -

New Zealand Correspondence
Wellington, WGN
01.2008

Skills

  • Warehouse Logistics
  • Shipping and receiving operations
  • Order picking and processing
  • Stock counts
  • Quality control
  • Safety and compliance
  • Teamwork
  • Staff Management
  • Material handling
  • Cost reduction
  • Customer Service
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Cash Handling
  • Reliability and punctuality
  • Written and verbal communication
  • Organizational abilities
  • Professionalism and Courtesy
  • Basic Math Competence
  • Payment Processing
  • Product restocking
  • Conflict Resolution
  • Product Knowledge
  • Staff Training
  • Inventory Management
  • Daily Reporting
  • Returns processing
  • Order Verification
  • Reports and documents
  • Records Maintenance
  • Proficient in SAP
  • Regulatory Compliance
  • Report Preparation
  • Honest and Dependable
  • Professionalism
  • Active Listening
  • Team Collaboration
  • Adaptable and Flexible
  • Cooperative Attitude
  • Creative Thinking
  • Relationship Building
  • Team Leadership
  • Inventory Stocking
  • Work Task Prioritization
  • Microsoft Office
  • Interpersonal Communication
  • Product Scanning
  • Attention to Detail
  • Policies and Procedures

hobbies

When not working I enjoy time with my husband & our dog.

That can take the forms of either fishing, reading, gardening or watching motor racing.

Languages

English
Full Professional

Timeline

Online Personal Shopper

New World Supermarket
11.2021 - 10.2022

Cashier

New World Supermarket
09.2021 - 03.2024

Inventory Controller

New World Supermarket
08.2021 - 10.2021

WAREHOUSE SUPERVISOR

NDA Engineering
08.2002 - 04.2021

DATA PROCESSING OPERATOR

Westpac New Zealand
06.1994 - 07.2002

Management & Handling of Hazardous Substances: Chemical Handling -

Saftey'N'Action

First Aid : Health And Safety -

St John's

Lean Manufacturing: Level 4 2008 - Lean Manufacturing

Improvement Group

Certificate in Management: Business Management -

New Zealand Correspondence

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Nic Wilson