Nic Roach
Tuncurry,NSW
Summary
Dependable with a proven track record of delivering fast and high-quality customer service in restaurant settings. Skilled in personnel development, fostering team collaboration, and effectively resolving issues with customers, waitstaff, and management. Adaptable and versatile, consistently adapting to changing environments and maintaining a positive attitude.
Overview
8
8
years of professional experience
Work History
Server
Dragons Den
01.2024 - 05.2024
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server/ Kitchen Hand
McDonalds
03.2023 - 11.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Landscaper
Angophora Landscapes
11.2022 - 02.2023
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Operated landscaping equipment with focus on safety and machine longevity.
Server/ Kitchen Hand
KFC
09.2019 - 11.2022
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
Decanter
Kmart
03.2016 - 10.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Education
High School Diploma -
Great Lakes College Senior Campus
Tuncurry, NSW12.2018
High School Diploma -
Great Lakes College Senior Campus
Tuncurry, NSW12.2017
School Certificate -
Great Lakes College Forster Campus / Tuncurry Campus
Tuncurry, NSW12.2016
Skills
- Develop new skills and knowledge
- Set and achieve learning goals
- Listen effectively
- Write and speak coherently
- Work as part of a team
- Co-ordinate and prioritise tasks and resources
- Meet deadlines
- Use eftpos
- Use a cash register
- Excellent customer service skills
- Display leadership
- Understanding of the importance of OH&S in the workplace
Short courses and qualifications
- RSA, 2024
Computer programs
- Excel
- Word
Personal Qualities
I always show Initiative, I always ask for help when needed, Dependable, Resourceful, Independent, Ambitious, Confident, Leader
Personal Information
Date of Birth: 04/10/2000
References
- Kyle French, McDonalds Manager, 0419173337
Timeline
Server
Dragons Den
01.2024 - 05.2024
Server/ Kitchen Hand
McDonalds
03.2023 - 11.2023
Landscaper
Angophora Landscapes
11.2022 - 02.2023
Server/ Kitchen Hand
KFC
09.2019 - 11.2022
Decanter
Kmart
03.2016 - 10.2019
High School Diploma -
Great Lakes College Senior Campus
High School Diploma -
Great Lakes College Senior Campus
School Certificate -
Great Lakes College Forster Campus / Tuncurry Campus
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