Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicalah Singleton

Sydney,NSW

Summary

Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction. I would like to think of myself as a open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.

Overview

3
3
years of professional experience

Work History

Retail Worker

Kmart
Sydney, NSW
02.2023 - Current
  • Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
  • Greeted customers, identified their needs and provided assistance with product selection.
  • Conducted regular price checks on merchandise throughout the day to ensure accuracy of pricing information displayed on tags.
  • Supported other departments within the store when needed during busy periods or shortages in staff.
  • Attended training sessions conducted by supervisors regarding new products, services or changes in company policy.
  • Processed returns and exchanges according to company policies while maintaining positive customer relations.
  • Organized backroom storage areas for efficient retrieval of stock items during peak business times.
  • Operated cash register to process payments from customers accurately and efficiently.
  • Maintained cleanliness of store by sweeping floors, dusting surfaces, emptying trash cans and mopping spills.
  • Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
  • Helped customers by answering questions and locating merchandise.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.

Cashier

Red Rooster
Port Macquarie, NSW
01.2022 - 02.2023
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Resolved customer complaints professionally in accordance with company policy.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Education

High School Diploma -

Westport High School Port Macquarie
Port Macquarie, NSW
10-2023

Skills

  • Loss Prevention
  • Store Cleaning
  • Order Processing
  • Shipment Receiving
  • Stock replenishment
  • Merchandise Display
  • Store maintenance
  • Professional Appearance
  • Sales proficiency
  • Conflict resolution techniques
  • Customer Assistance
  • Complaint Handling
  • Cash Handling Accuracy
  • Display Maintenance
  • Cash Register Operation

Timeline

Retail Worker

Kmart
02.2023 - Current

Cashier

Red Rooster
01.2022 - 02.2023

High School Diploma -

Westport High School Port Macquarie

Similar Profiles

CREATE PROFILE
Nicalah Singleton