Summary
Overview
Work History
Education
Skills
Computingskills
Other
References
Timeline
Generic

Nicci George

Murrumba Downs,Queensland

Summary

Committed social and community service leader with proven experience in developing and implementing programs that serve diverse communities. Skilled in team support, influence and building leadership, strategic planning, and stakeholder engagement, ensuring projects meet both community needs and organizational goals. Successfully increased community participation and support through effective outreach, collaboration, and innovative solutions to community need.

Overview

8
8
years of professional experience

Work History

Neighbourhood Coordinator

Encircle Community Services
01.2022 - Current
  • Currently oversee a team of 12 staff, 30+ volunteers and several placed students, oversee the coordination and operations of 3 neighbourhood centres that service the Moreton Bay City
  • Supervise a Community Development team of 6 staff that connects and engages with community to support workshop, training, creative or support group initiatives that develop capability and resilience building, recovery and sustainability for community
  • Completed the development and rollout of a CD Planning Framework project as Neighbourhood Coordinator
  • Developed, and implemented several project management frameworks that support community development resilience and sustainability for Moreton Bay Families in response to community events with community attendances of more than 1000 participants per event
  • Support the operational planning and rollout of the May events of Encircle led Moreton Bay says NO 2 Violence Walk and Candle Lighting Ceremonies across the 3 neighbourhood centres
  • Support the service led Reconnect annual community event for people experiencing homelessness
  • Supervise the Intake and Response team of 3 staff that provide brief intervention to accommodate complex community requests including people experiencing homelessness, Counselling or finance supports, emergency relief and/or internal/external referral pathways to other supports or services
  • Supervise the OPAP Case Manager and the centre based FOH reception team at each site at Lawnton, Kallangur and Redcliffe centres
  • Supervise the Volunteer Coordinator with a growing database of more than 130 volunteers that support program and business operations across the service, currently developing the Volunteer framework with VC
  • Ensure that all reporting team are meeting monthly for supportive supervision, are resourced for and allocated to external supervision, Professional Development and training opportunities
  • Ensure that all programs are meeting fortnightly with me for program updates including any program issues or highlights
  • Oversee all reporting team/program annual planning, monthly and quarterly reporting, budgetary monitoring, expenditure and responsibilities, maintain connections with funding departments and Contract Managers, working relationships with other Encircle executives including Finance and Risk Management, Marketing and Communications, Grants Acquisitions, HR, Legals and IT to support business growth, projection and development of service systems and delivery models
  • A high level of attention to daily administrative tasks including PRD’s, Supervision, reporting and data collection, financial and budgetary responsibilities are met each month, monthly dashboard reporting, quarterly or annually as required
  • Coordinate the setup, outlay and program operations of the 3 centres and ensure consistent staffing and volunteer needs are met with working spaces and equipment allocated
  • Ensure site, resource and staff safety processes are followed and compliant
  • Ensure that community need is responded to and operating well at all centres
  • Supervision of volunteer led programs including the Adult Literature, Garden Groups and Financial Resilience Counselling programs
  • Participation in RAP development for the service, maintain networks with key stakeholders, attend all relevant community forums, workshops, PD and events related to this role
  • Build and sustain community connections with First Nations elders and community representatives
  • Meet fortnightly with the Leadership Team to discuss any service concepts, systems, event highlights or program issues including Policy Reviews, program updates and developed community events
  • Meet fortnightly with Senior Housing Manager to discuss all centre and program operations including budget reviews, KPI's, recruitment processes.
  • Meet when invited with Board for operational updates, key highlights, strategic planning processes, annual reporting and budget overviews and service presentations
  • Cultivated relationships between businesses and community organisations to foster economic and collaborative growth.

Senior Case Manager

Encircle Community Services-Older Person Action Program
12.2020 - 12.2022
  • Case managed, lone worker, model supporting a caseload of 15 Seniors covering the Redcliffe Peninsular service region, service group is 50+ for First Nations and 60+ for all others
  • The 3 actions that encompass the service delivery model in this role, the main one being Case Management, Brief Intervention for those not needing Case Management, and social activities, with elements of: Community Development, Community Engagement and stakeholder ship including; Moreton Bay Dementia Friendly Alliance, Redcliffe Police, Moreton Bay Elder Abuse Prevention Network, Senior specific resourcing and networks
  • Coordinate a team of 6 Volunteers that help to operate Senior Social activities and events hosted by the Older Persons Action Program
  • Some of the key supports that OPAP may provide are; navigating My Aged Care for Seniors, liaising with Centrelink and Allied Health partners, Housing and Homelessness issues, legal services and Elder Abuse resourcing, NDIS and DSP applications and appointments, advocacy and form filling support, referrals can be self or service sent, liaise with a number of services including ADAA, OPAN, PRADO, CADA, Public Trustee and Adult Guardian, Redcliffe ACT and Mental Health Social Workers, allied health providers, local GP’s and psychology services
  • Engage, network and maintain the local community at a private and public level to best support clients including Senior specific services and businesses
  • Involved with developing several projects undergoing development and implementation that involves proposed partnerships with local community services and organisations that are set to be operational by early 2023
  • Maintain all administration components, undergo regular audits, adhere to Service Agreements and funding responsibilities and partnerships
  • Seek any grant opportunities to apply for that enhance senior support and participation within the OPAP

Support Coordinator

Open Minds
07.2018 - 12.2019
  • Coordinating support for a case load of 30 participants, proactively support to meet and align with their current goals within their plan that improve and enhance on their general health and wellbeing whilst building capacity
  • Writing up Service agreements and Schedules of Supports, billing hours at 75%, maintaining efficiently kept broad administrative duties to support this role, maintaining and scheduling daily diary to plan out duties, maintaining a PRODA account, resourcing most appropriate supports to meet the needs of people that include their choices and decision making
  • Advocate for people when they need support to do so and advise them best on what to do when faced with challenges around their support
  • Facilitate and schedule Case conferencing and stakeholder meetings that include service providers and allied health professionals to collaboratively inform supports in place for the participant
  • Work with Care Leaders, Lifestyle Coordinators, Specialist Support Coordinators within the same organisation that supports my participant caseload
  • Maintain updated, concise files and CMS, provide best practical direct support with Participants, keep myself up to date with all relevant resources in the private, public and community sector
  • Attend all professional development duties and training to upskill myself, seek supervision as needed/scheduled, practice good professional boundaries for personal and professional safety, keep up to date with NDIS changes and reforms including indexation
  • Maintain a high percentage of billing hours to meet KPI’s etc
  • Positively liaise with a large number of stakeholders including; Plan Managers, the OPG, QPS and QAS, allied health professionals, SIL’s and SDA’s, MTA, CCU, Correctional facilities, mental health service providers, psychiatric supports, nursing, aged care and disability service providers, NDIS registered Service Providers etc
  • Report to Senior Management as needed, attend all staff meetings as scheduled

Senior Support Coordinator /Team Leader

The Way Back Support Service
12.2017 - 07.2019
  • Coordinate clinical and non-clinical supports for people who have presented at Hospital ED Acute Care Team after a suicide attempt or experiencing suicidal crisis
  • Liaise and network with local community services including emergency services, Local Court and justice system, schools, Indigenous and multi-cultural services, LGBTIQ groups, Government Organisations including Centrelink, Dept of Housing, Social and Community Housing Providers, DV services, emergency respite and shelter accommodations, NGO’s, psychology and counselling services and other health professionals
  • Facilitate steering group and reference group meetings, collect and collate monthly data for AISRAP, funding bodies and other institutes for statistical and research purposes
  • Attend staff meetings and input into service development and improvement, monitor and review current models and systems in place
  • Attend monthly clinical steering group meetings held at Redcliffe hospital with clinical key referrers, carers and relevant stakeholders
  • Provide training, supervision and evaluation to all support staff
  • Ensure clients are receiving the most appropriate care and support via general face to face or phone contact and obtaining their evaluation as necessary
  • Developing and building key relationships within the Moreton Bay region that include stakeholders and attending required meetings
  • Raising awareness and promoting the service to identified organisations and the general community via community forums and inter-agency meetings
  • Follow correct documentation and report writing standards and recording procedures to service requirements- secretarial and administration tasks
  • Attend weekly supervision, team building activities and professional development as needed

Case Manager

Safe Places for Children
03.2016 - 12.2017
  • Provide day to day environmental care and safe, ‘case specific’ support to young people aged 5-17 in a ‘transitional’ residential setting, that is embodied by Trauma Informed Care and Therapeutic Crisis approach principals
  • Engage young people in goal specific planning- family re-unification, long term care, education and study, self-regulation and emotional modification strategies
  • Collaborate and liaise with key stakeholders to provide informed, cohesive and developmental support for young people
  • Adhere to strict reporting procedures and compliance with Child Safety Service regulations and standards
  • Establish, follow and monitor care, individual, educational, health, social and behavioural support plans as needed
  • Navigate service software program and efficient report writing and documentation
  • Provide age appropriate activities and programs that stimulate positive experiential learning and outcomes for young people
  • Use non-restrictive, best practices and positive guidelines in all undertakings with young people

Education

Core ATSI Cultural Training - Core is an innovative online course developed to strengthen organisational cultural capability. -

01.2024

Community Development - Planning Promotional Programs and Seeking Funding -

01.2023

Certificate IV in Project Management Practice - BSB 40920 -

01.2021

MAYBO Conflict Management Training -

01.2020

CALM Training -

01.2020

Accidental Counselling Workshop -

01.2020

ATSI Best Support Practices for Indigenous Groups -

01.2020

Diploma of Mental Health CHC53315 -

01.2019

STARS training – Screening Tool for Assessing Risk of Suicide- Griffith University -

01.2018

Mental Health First Aid -

01.2018

Family & Systemic Constellations Training -

01.2017

Trauma Informed Care/Therapeutic Crisis Intervention -

01.2017

NVCIS Conflict Management Training -

01.2016

Case Management Skillset -

01.2015

Child, Youth and Family Intervention Skillset -

01.2015

Certificate IV Mental Health Recovery Oriented - CHC40512 -

01.2014

Diploma of Community Services Coordination CHC52212 -

01.2013

Non-Violent Crisis Intervention -

01.2013

Epilepsy Management and Emergency Training -

01.2013

Wesley Life Force Suicide Prevention Workshop -

01.2013

Medication Distribution and Documentation -

01.2013

Best Practice and Active Support -

01.2013

Mental Health First Aid -

01.2012

Youth Mental Health First Aid -

01.2012

Diploma of Community Services CHC50608 -

01.2012

Senior First Aid and CPR HLTFA301C (Current) -

01.2012

Domestic and Family Violence Awareness Training -

01.2012

Skills

  • Community Development - Planning
  • Strategic Planning
  • Adaptability and Flexibility
  • Active Listening
  • Team Building
  • Data Analysis
  • Risk Management
  • Organisational Skills
  • Community Outreach
  • Analytical Thinking
  • Partnership Development
  • Volunteer Management
  • Professionalism
  • Staff Training
  • Teamwork and Collaboration
  • Effective Communication
  • Problem-solving aptitude
  • Proficient in Microsoft

Computingskills

Microsoft Office Suite (2010)

Other

  • Positive Notice Disability Services Card (2024)
  • Positive Notice Blue Card (2027)
  • Class C QLD Licence (2025)
  • Current First Aid and CPR -2024

References

  • Naomi Overton, Service Integration Initiative, 0419 740 731
  • Stephen Hawkins, Housing and Neighbourhoods Manager, 0451 913 755

Timeline

Neighbourhood Coordinator

Encircle Community Services
01.2022 - Current

Senior Case Manager

Encircle Community Services-Older Person Action Program
12.2020 - 12.2022

Support Coordinator

Open Minds
07.2018 - 12.2019

Senior Support Coordinator /Team Leader

The Way Back Support Service
12.2017 - 07.2019

Case Manager

Safe Places for Children
03.2016 - 12.2017

Core ATSI Cultural Training - Core is an innovative online course developed to strengthen organisational cultural capability. -

Community Development - Planning Promotional Programs and Seeking Funding -

Certificate IV in Project Management Practice - BSB 40920 -

MAYBO Conflict Management Training -

CALM Training -

Accidental Counselling Workshop -

ATSI Best Support Practices for Indigenous Groups -

Diploma of Mental Health CHC53315 -

STARS training – Screening Tool for Assessing Risk of Suicide- Griffith University -

Mental Health First Aid -

Family & Systemic Constellations Training -

Trauma Informed Care/Therapeutic Crisis Intervention -

NVCIS Conflict Management Training -

Case Management Skillset -

Child, Youth and Family Intervention Skillset -

Certificate IV Mental Health Recovery Oriented - CHC40512 -

Diploma of Community Services Coordination CHC52212 -

Non-Violent Crisis Intervention -

Epilepsy Management and Emergency Training -

Wesley Life Force Suicide Prevention Workshop -

Medication Distribution and Documentation -

Best Practice and Active Support -

Mental Health First Aid -

Youth Mental Health First Aid -

Diploma of Community Services CHC50608 -

Senior First Aid and CPR HLTFA301C (Current) -

Domestic and Family Violence Awareness Training -

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Nicci George