Summary
Overview
Work History
Education
Skills
Certification
EXTRACURRICULAR ACTIVITIES
REFERENCES
Timeline
Generic

NICHAPAT ARUNROJ

Como,WA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Eager to acquire new skills and contribute effectively to a dynamic team environment.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Service Staff

Brunetti Flinders Lane
11.2021 - 01.2024
  • Contributed to increased sales by offering personalized product recommendations based on customer needs
  • Utilized extensive product knowledge to guide customers in making informed purchasing decisions, resulting in increased satisfaction and repeat business
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
  • Improved customer satisfaction by providing timely and efficient service in a fast-paced environment.
  • Enhanced teamwork and communication among colleagues through regular collaboration and support.

Team Member

Nando's
03.2021 - 01.2024
  • Taking orders from customers and offering advice on the menu for upselling
  • Giving guests an accurate bill then taking payment from them in cash or credit cards
  • Make sandwiches and grill chickens then delivering outstanding food and beverage service to customers
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.

Floor Staff/ Waitress

Mansae Korean Bbq
11.2020 - 07.2021
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Adhere to all relevant health department rules/ regulations and all customer service guidelines
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.

Receptionist

Aroma Thai Massage & Skin Care
02.2020 - 05.2020
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.

Personal Assistant to Managing Director

Cavallino Motors Company Limited (Ferrari Thailand)
06.2018 - 12.2019
  • Supported the Managing Director in decision-making processes by researching topics and providing relevant information, organized high-level events such as conferences and company retreats to foster teamwork and collaboration
  • Enhanced executive''s productivity by managing schedules, organizing meetings, and overseeing correspondence.
  • Managed correspondence on behalf of the Managing Director, drafting professional emails and letters to clients, vendors, and other stakeholders
  • Streamlined communication for better efficiency between executive and team members by acting as a liaison.
  • Managed day-to-day office operations ensuring a professional and efficient working environment for the Managing Director and the team

International Customer Relations Executive

Double A (1991) Public Company Limited
11.2015 - 06.2018
  • Responsible for liaison with VIP Foreign Guests
  • Established a good Relationship with customers
  • Planned for guest reception
  • Coordinated internal and external organization including hotel and restaurant survey

Education

Bachelor of Arts - Social Sciences

Kasetsart University
Bangkok, Thailand
05.2015

Skills

  • Strong work ethic
  • Cross-functional collaboration
  • Multitasking capabilities
  • Customer Service
  • Problem-Solving
  • Interpersonal Communication
  • Task Prioritization
  • Attention to Detail

Certification

  • Victoria Responsible Service of Alcohol License (RSA)

EXTRACURRICULAR ACTIVITIES

  • Work & Travel Internship (Crew Member and Barista), Dunkin Donuts, Gloria Jean's Coffee and Auntie Anne's, Lake Delton, Wisconsin USA (05/2015 - 09/2015)
  • Work & Travel Internship (Crew Member and Housekeeping), Wendy's, Cambria Suites Hotel and The Hotel Alex Johnson, Rapid City, South Dakota, USA (03/2014 - 06/2014)

REFERENCES

References and letters of recommendation will be provided upon request.

Timeline

Service Staff

Brunetti Flinders Lane
11.2021 - 01.2024

Team Member

Nando's
03.2021 - 01.2024

Floor Staff/ Waitress

Mansae Korean Bbq
11.2020 - 07.2021

Receptionist

Aroma Thai Massage & Skin Care
02.2020 - 05.2020

Personal Assistant to Managing Director

Cavallino Motors Company Limited (Ferrari Thailand)
06.2018 - 12.2019

International Customer Relations Executive

Double A (1991) Public Company Limited
11.2015 - 06.2018

Bachelor of Arts - Social Sciences

Kasetsart University

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NICHAPAT ARUNROJ