Nichapha Phetpraphasri
Bangkok, Thailand
Summary
Experienced People Help Desk and Travel and Expense Analyst with over 5 years of expertise in analytical skills, specifically in Personal Relating Expenses and Human Resources. Proficient in utilizing various HRM and Finance tools, adept at identifying and facilitating tasks for on-time completion. Seeking an opportunity in data analysis and business analysis to contribute to data conversion and drive process improvements.
Overview
6
6
years of professional experience
Work History
People Help Desk Analyst
Agoda Services
07.2022 - 04.2023
- Used ticketing systems to manage and process support actions and requests.
- Delivering support service through multiple channels email, chat, Zendesk, self-service and automated.
- Maintaining and improvement processes relating with People team using Power Automated and SQL.
- Evaluated existing processes and implemented improvements, such as optimized processes by designing and implementing automated workflows using Microsoft Power Automate
Travel and Expense Analyst (Planing&Analytic Team)
Agoda Services
12.2020 - 06.2022
- Maintaining and approving expense reports.
- Providing and supporting analysis on expenses utilization and budget planing & forecasting relating.
- Supporting internal forecasts on multiple personal related accounts
- Providing analysis and insight using SQL and Spreadsheet.
- Managed corporate credit card and business travel policy.
- Evaluated existing processes and implemented improvements, such as the creation of notification emails.
Travel and Expense Analyst
Agoda Services
03.2018 - 11.2020
- Reviewing and approving expense reports
- Processing and maintaining corporate credit card
- Maintaining and improving process related with expense valuation.
Finance Assistant
Agoda Services
07.2017 - 02.2018
- Reviewing and approving expense reports using Concur.
- Managed and regulated access permissions for the Finance team
- Provided support and assist for internal and external stakeholders
Account Payable Administrator
Agoda Services
01.2017 - 06.2017
- Processed accounts payable through Accpac platform.
- Provided journal entries and performed accounting on accrual basis.
- Prepared working papers, reports and supporting documentation for audit findings.
Education
Master of Science - IT in Business
Chulalongkorn University
Bangkok01.2022
Bachelor of Education - Business Education
Chulalongkorn University
Bangkok02.2016
Skills
Languages : Intermediate- SQL
Beginner- Python, R
Tools: Tableau, Power BI, MS Office (Word, Excel, Power Point), Power Automate, Zendesk, Workday
Timeline
People Help Desk Analyst
Agoda Services
07.2022 - 04.2023
Travel and Expense Analyst (Planing&Analytic Team)
Agoda Services
12.2020 - 06.2022
Travel and Expense Analyst
Agoda Services
03.2018 - 11.2020
Finance Assistant
Agoda Services
07.2017 - 02.2018
Account Payable Administrator
Agoda Services
01.2017 - 06.2017
Master of Science - IT in Business
Chulalongkorn University
Bachelor of Education - Business Education
Chulalongkorn University
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