NICHOLA JONES
Alice Springs,NT
Summary
Passionate and driven individual, a Beauty Therapist with 11 years of experience. Offering extensive understanding of various beauty and spa treatments maintaining long-term customer relationships, and achieving sales targets.
Overview
15
15
years of professional experience
Work History
Senior Spa Therapist /Day Spa Manager
Mombasa Day Spa And Hair Lounge
05.2021 - Current
- Provided a high quality level of service and quality of various beauty and spa treatments.
- Maintained inventory records, effectively managing stock levels to minimize waste while meeting client demand.
- Led staff training sessions on advanced skincare techniques, elevating overall team performance and skill level.
- Provided expert guidance on at-home skincare routines hitting sales targets.
- Boosted client retention rate through proactive follow-up communications after appointments.
- Resolved customer concerns or complaints promptly while maintaining professionalism which led to improved customer satisfaction ratings.
- Collaborated with team members to create seasonal promotions, resulting in an increase in bookings and sales.
- Trained new staff in product knowledge and customer service protocols.
Senior Beauty Therapist - Casual Part Time
The Tao House
08.2020 - 05.2021
- Provide excellent customer service with good rebooking retention.
- Relaxation massage.
- Facials, inc. Peels and microdermabrasion, high frequency treatment.
- Lash lifts, henna brows, brow lamination
- Tinting
- Waxing inc. intimate
- Manicures and pedicures inc. Shellac, gel extensions, paraffin treatments.
- Eyelash extensions
- Skin care consultations and product recommendations.
- Scheduling appointments and communication with clients and suppliers.
Bar Attendant
Uncles Tavern
01.2020 - 08.2020
- Take and serve food and beverage orders from serving staff or directly from patrons.
- Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws.
- Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.
- Check identification of customers to verify age requirements for purchase of alcohol.
- Prepare and serve various cocktails and shooters.
- Ask customers who become loud and obnoxious to leave, or physically remove them.
- Supervise the work of bar staff and other bartenders.
Beauty Therapist - Casual Full Time
Plaza Wellbeing Centre
08.2019 - 03.2020
- Keep records of client needs and preferences and the services provided.
- Sterilize equipment and clean work areas.
- Provide facial and body massages.
- Waxing inc.
- Lash Lifts / Henna Brows / Brow Lamination
- Apply a range of skin peels.
- Microdermabrasion
- Give manicures and pedicures and apply artificial nails.
- Tint eyelashes and eyebrows.
- Eyelash extensions.
- Take and manage bookings.
- Ordering stock.
- Process payments and cash handling.
Housekeeper
Glen Helen Lodge
05.2019 - 08.2019
- Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met.
- Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.
- Replenish supplies, such as drinking glasses, linens, writing supplies, and bathroom items.
- Keep storage areas and carts well-stocked, clean, and tidy.
- Sweep, scrub, wax, or polish floors, using brooms, mops, or powered scrubbing and waxing machines.
- Disinfect equipment and supplies, using germicides or steam-operated sterilizers.
- Observe precautions required to protect hotel and guest property and report damage, theft, and found articles to supervisors.
Senior Beauty Therapist - Casual Full Time
Flair for Beauty
02.2018 - 08.2018
- Schedule client appointments.
- Update and maintain customer information records, such as beauty services provided.
- Cash handling
- Manicures and pedicures inc, shellac / extensions
- Massage
- Lash lift , tinting, Henna brows.
- All waxing inc. Intimate waxing.
- Electrolysis
- IPL.
- Facials, inc. Microdermabrasion, L.E.D lamps, peels
Bar Attendant
Summerwine Brewery
01.2017 - 12.2017
- Collect money for drinks served.
- Serve alcohol.
- Check identification of customers to verify age requirements for purchase of alcohol.
- Clean glasses, utensils, and bar equipment.
- Balance cash receipts.
- Clean bars, work areas, and tables.
- Supervise the work of bar staff and other bartenders.
- Inspect and flush lines with solutions or steam, and spray equipment.
- With sterilizing solutions.
Spa Therapist and Retail Assistant
Lush Ltd
12.2015 - 12.2016
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Inventory stock and reorder when inventory drops to a specified level.
- Enforce safety, health, and security rules.
- Plan or direct spa services and programs.
- Check spa equipment to ensure proper functioning.
- Sell products, services, or memberships.
- Assess clients' soft tissue condition, joint quality and function, muscle strength, and range of motion.
- Use complementary aids, such as infrared lamps, wet compresses, ice, and whirlpool baths to promote clients' recovery, relaxation, and well-being.
- Develop and propose client treatment plans that specify which types of massage are to be used.
- Confer with clients about their medical histories and problems with stress or pain to determine how massage will be most helpful.
- Prepare and blend oils and apply the blends to clients' skin.
- Maintain treatment records.
Front of House Supervisor
Mezze
10.2009 - 12.2016
- Train staff members.
- Assign duties to workers, and schedule shifts.
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
- Collect payments from customers.
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
- Present menus to patrons and answer questions about menu items, making recommendations upon request.
- Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
Beauty Therapist Sole Trader
Grace & Beauty
12.2012 - 12.2015
- Clean and sanitize tools and work environment.
- Schedule client appointments and accept payments.
- Maintain supply inventories and records of client services.
- Bookkeeping.
- Massage.
- Manicure and pedicures, inc. shellac
- Eyelash extensions.
- Waxing (inc.Intimate).
- Lash/brow tint and lift.
- Facials
Education
Diploma of Business - Business
International House Business College
Darwin, NT05.2021
Diploma of Beauty Therapy Science - Beauty
Kirklees College
West Yorkshire, UK06.2012
Media Production
Kirklees College
West Yorkshire, UK06.2010
Skills
- Staff Management
- Spa operations and high level of service and treatment quality
- Performance Evaluations
- Upselling Services
- Appointment Scheduling
- Promotions coordination
- Performance review
- Problem solving
Hobbies
- Mountain biking and fitness.
- Cooking
- Various crafts
- Gardening
Timeline
Senior Spa Therapist /Day Spa Manager
Mombasa Day Spa And Hair Lounge
05.2021 - Current
Senior Beauty Therapist - Casual Part Time
The Tao House
08.2020 - 05.2021
Bar Attendant
Uncles Tavern
01.2020 - 08.2020
Beauty Therapist - Casual Full Time
Plaza Wellbeing Centre
08.2019 - 03.2020
Housekeeper
Glen Helen Lodge
05.2019 - 08.2019
Senior Beauty Therapist - Casual Full Time
Flair for Beauty
02.2018 - 08.2018
Bar Attendant
Summerwine Brewery
01.2017 - 12.2017
Spa Therapist and Retail Assistant
Lush Ltd
12.2015 - 12.2016
Beauty Therapist Sole Trader
Grace & Beauty
12.2012 - 12.2015
Front of House Supervisor
Mezze
10.2009 - 12.2016
Diploma of Business - Business
International House Business College
Diploma of Beauty Therapy Science - Beauty
Kirklees College
Media Production
Kirklees College
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