Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Nichola Kirkpatrick

Woolloongabba,QLD

Summary

Dynamic professional with a strong background in customer service and mechanical troubleshooting, currently working at My Car.

I have Proven ability to enhance operational efficiency and maintain safety standards. Skilled in using advanced diagnostic tools and fostering positive customer relations, ensuring exceptional service delivery in fast-paced environments. Strong work ethic and critical thinking drive success.

Overview

3
3
years of professional experience

Work History

Mechanic/Receptionist Administrator

My Car
04.2025 - 06.2025
  • Diagnosed vehicle issues using advanced diagnostic tools and equipment.
  • Performed routine maintenance services, including oil changes and tire rotations.
  • Assisted in repair tasks, collaborating with senior mechanics for efficiency.
  • Maintained clean and organized workspace, adhering to safety protocols.
  • Communicated with customers regarding service updates and recommendations.
  • Adapted quickly to new technologies and repair techniques in a fast-paced environment.

Shift Manager/Kitchen Hand

Origin Kebabs
03.2022 - 06.2024
  • Supervised daily operations to ensure quality service and adherence to health standards.
  • Trained and mentored new staff on operational procedures and customer service excellence.
  • Managed inventory levels, reducing waste through effective stock control techniques.
  • Implemented workflow improvements, enhancing efficiency in food preparation and service delivery.
  • Coordinated shift schedules, optimizing labor resources to meet peak demand periods.
  • Handled emergency situations with a calm demeanour, ensuring the safety of both customers and employees during critical incidents.

Receptionist

Arise Solar
08.2023 - 12.2023
  • Managed multi-line phone system to route calls efficiently and address inquiries promptly.
  • Greeted visitors and maintained a welcoming reception area to enhance guest experience.
  • Scheduled appointments and coordinated meeting logistics for staff and clients effectively.
  • Processed incoming and outgoing mail to ensure timely communication within the organization.

Education

Year 12 - Schooling

Toowoomba State High School
Toowoomba
04-2020

Certificate III - Hairdressing

TAFE Queensland
Toowoomba, QLD
09-2019

Skills

  • Troubleshooting skills
  • Maintenance and repairs
  • Hand and power tools
  • Troubleshooting
  • Documentation and reporting
  • Customer service
  • Safety procedures
  • Active listening
  • Critical thinking
  • Customer relations
  • Call center experience
  • Payment processing
  • Microsoft Excel
  • Product sales
  • Guest engagement
  • Exceptional customer service
  • Strong work ethic
  • Professional appearance

Languages

English
Full Professional
Hindi
Professional Working
Arabic
Professional Working

Interests

  • Auto Repair/Restoration
  • Youth Development Programs
  • DIY and Home Improvement
  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • I like working with my hands and fixing things
  • Reading

Timeline

Mechanic/Receptionist Administrator

My Car
04.2025 - 06.2025

Receptionist

Arise Solar
08.2023 - 12.2023

Shift Manager/Kitchen Hand

Origin Kebabs
03.2022 - 06.2024

Year 12 - Schooling

Toowoomba State High School

Certificate III - Hairdressing

TAFE Queensland

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Nichola Kirkpatrick