Nichola Powell
Dayton,Australia
Summary
I am a tenacious Finance Team Leader recently relocated to Australia to be with my family, with 10 years of experience conquering the ever-evolving landscape of multi-faceted finance. I thrive in high-pressure environments, spearheading team growth through effective mentorship and fostering a collaborative, supportive atmosphere. My agility shines through my ability to adapt to change, as demonstrated by mastering the new Oracle system in 2022 when ID Systems adopted it with much resistance from the workforce. This agility, coupled with my expertise, makes me a go-to resource for colleagues, readily providing support and tackling complex financial matters. Driven by a "can-do" spirit and positive attitude, I conquer challenges head-on, whether mastering new processes, excelling independently, or driving initiatives within a team. Building genuine relationships comes naturally, allowing me to collaborate seamlessly and cultivate a positive work environment for all.
Overview
24
24
years of professional experience
Work History
SENIOR TEAM LEADER
ID SYSTEMS
08.2014 - 08.2024
- I joined ID Systems in August 2014 and have witnessed its phenomenal growth to its current size, adapting and thriving within the changing environment and reaching the position of Senior Team Leader within the finance department in May 2022.
- Evolved alongside the company: Over a period of 10 years I have navigated its phenomenal growth, adapting to a dynamic environment and advancing to Senior Team Leader within the Finance department.
- Operational Efficiency Pioneer: Leverage expertise in Oracle, Netsuite, and Sage to streamline processes, ensure financial accuracy, and drive increased efficiency. Spearhead key areas like supplier/subcontract payments, purchase orders, and timely billing.
- Strategic Insights Generator: Go beyond core finance by creating projects on internal systems and generating insightful reports that inform strategic decision-making.
- Leadership & Knowledge Catalyst: Train new staff, mentor direct reports, and provide line management guidance. Proactively contribute beyond core duties, serving as a fire warden, alarm system maintainer, and trusted keyholder.
CUSTOMER SERVICES OPERATOR
ROMEC SECURITY
10.2009 - 08.2014
- Thrived in a target-driven helpdesk environment: Exceeded high service standards by handling inbound and outbound calls, resolving customer issues, and meticulously maintaining call records.
- Operational efficiency champion: Performed routine clerical tasks, mastered standard office equipment, and streamlined processes for improved workflows.
- Collaborative communicator: Established and nurtured strong relationships with colleagues and customers through clear verbal and written communication, actively responding to requests and fostering a positive work atmosphere.
- Dedicated to continuous learning: Proactively pursued skill development and expanded knowledge base, becoming a trusted resource for security equipment inquiries.
- Independent and team player: Demonstrated both independent initiative and seamless teamwork, effectively supporting Account Managers and Field Service Managers in daily operations.
- Remote problem-solving ace: Transitioned to remote engineering, excelling at diagnosing alarm and access system faults. Guided customers through solutions via phone and remote access, resolving issues swiftly and efficiently.
CUSTOMER SERVICE ASSISTANT
PROVIDENT PERSONAL CREDIT
09.2008 - 10.2009
- Cultivated positive relationships: With customers by visiting their homes and collecting weekly/monthly payments.
- Employed flexible negotiation skills: Restructuring payment agreements and empowered customers facing financial hardship to resume payments on delinquent accounts.
- Maintained accurate Records: Including confidential customer records through meticulous database updates and detailed paperwork.
CUSTOMER RELATIONS
BRITISH GAS
03.2000 - 03.2008
- Fast-tracked career progression: Secured a British Gas contract after rapid promotions through Blue Arrow. Started by championing new security systems in the Home Security Dept., then transitioned to the Customer Relations Team within months, demonstrating exceptional customer service skills.
- Expert complaint resolution: Investigated and resolved common and complex customer complaints across various channels (phone, online, written) by actively negotiating win-win solutions that satisfied both business and customer needs.
- Customer-centric champion: Proactively promoted the British Gas brand, its products, and services to build toptier customer satisfaction and reputation.
- Data management and operational efficiency: Maintained and operated customer-related information systems to ensure smooth workflow and accurate processing of tasks.
- Continuous learning: Actively participated in numerous training courses to hone skills in letter writing, Word, Excel, complaint procedures, and negotiation, further enhancing my customer service expertise.
Education
GCSE - Mathematics, English, Art, Home Economics
Skills
- SAGE Accounting
- Netsuite
- Troubleshooting
- Oracle Data systems
- Microsoft Office Applications
- Financial Reporting
- Budget control
- Customer Service
- Stakeholder Relationship Management
- Leadership
- Staff Development
- Team Building
- Staff Progression
References
Available upon request
Personal Information
- Date of Birth: 01/05/72
- Nationality: British
Timeline
SENIOR TEAM LEADER
ID SYSTEMS
08.2014 - 08.2024
CUSTOMER SERVICES OPERATOR
ROMEC SECURITY
10.2009 - 08.2014
CUSTOMER SERVICE ASSISTANT
PROVIDENT PERSONAL CREDIT
09.2008 - 10.2009
CUSTOMER RELATIONS
BRITISH GAS
03.2000 - 03.2008