Nichola Tulley
Elwood,VIC
Summary
OBJECTIVE
- To move into a Business Development Managers role and continue to develop my business skills and experience. I wish to contribute to the success of the organisation for which I work for through my hard work and dedication.
KEY COMPETENCIES
- Coordination of Field Technician and Trades
- Reliable with high integrity
- Fast leaner with a technical aptitude
- Strong work ethic, goal and results oriented
- Organised, attention to detail, and analytically strong
- Strong team player, and equally can work autonomously
Overview
2
2
years of professional experience
Work History
Nurse
- Caring for You Nursing Agency
Residential Care Worker
- Hodges Real Estate Agency – General Administration
- Private Child Minding
Fixed Service Co-Ordinator
Chubb Fire & Security
04.2023 - Current
- Chubb is a globally recognized fire & security maintenance company whom provide service and installation of fire security systems through Australasia
- Co-ordinate fixed service technicians including I&T routine testing
- Manage and co-ordinate sub-contractors including reviewing invoicing against quotes and agreed pricing
- Issuing work and purchase orders
- Auditing of technicians in the field and internally to ensure testing is completed in line with Chubbs company requirements
- Liaising with customers in relation to onsite compliance maintained
- Individual customer management and support to ensure all needs are met within a timely manner
- Problem solving to find resolution for customers as well as going above and beyond to fulfill individual requirements to ensure the best customer experience possible is delivered
- Key account management of some of Chubbs major contracts which includes, monthlys on site meetings with clients
- Weekly check ins, 24/7 availability via telephone and email to ensure all needs are met.
Major Loss Client Co-Ordinator
Cowan Restoration Services
03.2022 - 03.2023
- Cowan Restoration Group is one of Australia’s leading restoration companies with offices throughout
- Australia, it was founded in 2002 and is proudly Australian owned and operated, Coordinate the delivery of insurance rectification works throughout Australia, this may be as a result of flooding, fire, and mould damage to properties
- Coordinate the Field Technician Team and various Trades
- Prepare quotations, reports and recommendations and obtaining approvals for the works including variations
- Procurement of trades and services throughout Australia
- Customer Service and Customer Management
- Achievements:
- Promoted to manage Major Loss Accounts
- Developed Customer Report Templates used within major loss
- Developed an induction process to train new staff
- Promoted to supervise and train various new staff members
Education
Diploma of Nursing - undefined
Skills
- Customer Relations
- Attention to Detail
- Relationship Building
- Critical Thinking
- Supervision and leadership
Timeline
Fixed Service Co-Ordinator
Chubb Fire & Security
04.2023 - Current
Major Loss Client Co-Ordinator
Cowan Restoration Services
03.2022 - 03.2023
Nurse
Residential Care Worker
Diploma of Nursing - undefined
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