Nic Athanasopoulos
Cheltenham,VIC
Summary
I am a collaborative and approachable team player, committed to achieving exceptional results by working effectively with colleagues. My strong interpersonal skills allow me to connect with people from diverse backgrounds, fostering positive relationships in any environment. Driven by a passion for continuous learning, I strive to improve my skills and knowledge, which has helped me develop a diverse skill set and position myself as a valuable asset to any organisation.
Overview
7
7
years of professional experience
Work History
Key Account Manager
Lacoste
02.2024 - Current
- Built and maintained strong client relationships through regular communication and effective problem-solving, contributing to significant business growth.
- Worked towards sales objectives, consistently achieving budgets and forecasts.
- Analysed sales and customer data to identify trends and uncover opportunities for increased profitability.
- Invoiced over $4.8 million in stock during the last half-year, with my accounts accounting for 60% of total business sales in the apparel space.
- Successfully onboarded new independent companies to stock the Lacoste brand.
- Successfully organised seasonal showings for buyers, presenting materials that highlighted optimal product segmentation, customer tiering, and pricing strategies to support informed decision-making
Store Manager
Platypus
09.2023 - 02.2024
- Ensure efficient operation of the store to achieve optimal results in sales targets, KPI's, store presentation, visual merchandising, stock levels, wage control and shrinkage
- Motivating the team to achieve optimal results in KPI's & added value targets
- Closely monitor store sales to achieve daily, weekly, monthly, and yearly targets - acknowledge outstanding results and identify any areas of missed opportunity
- Effectively manage the wage costs in store, adhering to weekly wage targets and company rostering standards
- Coach and mentoring the team to maintain high team morale and encourage individual development by ensuring training and succession plans are in place
- Ensuring efficient OH&S management and adhering to state and national OH&S legislation
Associate Knowledge Manager
StockX
02.2021 - 09.2023
- Develop training guides in collaboration with Knowledge Managers regarding fakes, defects, production changes, new releases and current trends, whilst updating regularly with changes
- Support customer service team with escalated enquiries using MS Dynamics 365 (50+/day) as a Brand Protection Agent
- Provide support and guidance to team members as a SME across categories; Sneakers, Apparel, Collectibles and Luxury goods
- Identify fraudulent activity and take appropriate action inline with Brand Protection SOPs
- Using Warehouse Management System (WMS) to correctly relocate and keep inventory of current stock
- Conduct regular safety checks and audits of the warehouse to ensure workplace safety and worker wellbeing
- Represented StockX across an array of initiatives including Current Affair on Channel 9, Discord - StockX Day, a digital conversation on Authenticity, Conventions - Hobby Hangout and Sneakerland
- Over 65,000+ Authentications with a 100% Quality Score
- Onsite Health & Safety Champion Including First Aid and Fire Warden Trained
- Values Award recipient - Globally recognised as a 'Champion for our Customers'
Sales Assistant
JD
10.2017 - 02.2021
- Act as a brand ambassador, encompassing all things JD from product knowledge to tailored customer service
- Assist customers with all queries and process sales
- Work in collaboration with the wider Management and store team to achieve KPI's and targets
- Supporting the wider team with adhoc tasks, including VM set up, store cleanliness and presentation etc
- Stock control predominant to BOH Role including partaking in biannual stock takes
- Escalate any customer complaints to management
- Consistently complete any mandatory training relevant to product, policy & procedure
Education
Bachelor of Creative Arts - Visual Communication Design
Deakin University
Burwood, VIC01.2019
Skills
- Skilled in using Slack, Microsoft Teams, and other communication platforms, with experience managing teams to achieve business goals
- Strong in MS Office and Adobe Creative Suite for efficient workflows
- Knowledgeable in AP21, Infor Cloud Suite, MS Dynamics 365, and internal order management systems
- Experienced with Google Drive, SPS Commerce, and financial management using SAP Concur
- Basic understanding of HTML/CSS and AP21
- Experienced in managing major accounts and utilising internal enrichment portals to optimise sales and operations
- Proven track record in team leadership, coaching, and mentoring, with a focus on morale, individual development, and achieving KPIs
Languages
English
Native or Bilingual
Greek
Native or Bilingual
Japanese
Elementary
Italian
Elementary
Timeline
Key Account Manager
Lacoste
02.2024 - Current
Store Manager
Platypus
09.2023 - 02.2024
Associate Knowledge Manager
StockX
02.2021 - 09.2023
Sales Assistant
JD
10.2017 - 02.2021
Bachelor of Creative Arts - Visual Communication Design
Deakin University
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