Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Assistant Bakery Manager/Grocery Manager
Woolworths
Ayr, Qld
2019.02 - Current
Supervised daily bakery operations and ensured product quality standards.
Coordinated staff schedules and conducted training sessions to enhance team efficiency.
Provided excellent customer service and resolved customer inquiries effectively.
Maintained cleanliness and organization of the bakery area.
Resolved customer complaints regarding product quality or service issues.
Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
Analyzed sales trends to forecast demand and optimize inventory levels.
Guided bakery staff by prioritizing tasks and providing feedback, ensuring consistent delivery of high-quality customer service.
Monitored quality assurance of all products produced in the bakery department.
Coordinated staff schedules and managed employee training sessions.
Assisted in inventory management and ordered supplies as needed.
Grocery Manager
Woolworths
Ayr, Qld
2026.02 - 2026.02
Managed daily operations of grocery department to enhance workflow and service delivery.
Trained and supervised staff on customer service and product knowledge to improve customer interactions.
Monitored compliance with health and safety regulations throughout the store.
Resolved customer complaints promptly to uphold satisfaction and foster customer loyalty.
Led by example and took responsibility for all actions drive culture of performance excellence.
Assessed grocery store for cleanliness and checked proper stocking of shelves, refrigerated section and freezers.
Distributed daily tasks to appropriate employees and checked that they completed duties within expected time frames.
Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers.
Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
Apprentice Baker/Qualified Baker
Woolworths
Ayr, Qld
2017.11 - 2019.02
Prepared dough for diverse bakery items.
Monitored oven temperatures and baking times to achieve consistent quality across all baked goods.
Managed inventory of ingredients, ensuring freshness and availability for daily production needs.
Followed food safety guidelines while preparing all food items.
Maintained cleanliness of workstations and adherence to health regulations.
Cleaned work areas, utensils, equipment and surfaces between batches of products.
Education
Burdekin Catholic High School Year 6-10
Ayr
Home Hill State High School Year 11
Home Hill
Skills
Inventory management
Customer resolution
Staff training
Quality assurance
Food safety protocols
Effective communication
Problem solving
Team leadership
Time management
Adaptability
Employee training
Supply level management
Task delegation
Health compliance
Experience in Using Kronos Rostering System
Certification
Certificate III in Retail Baking
Moving Materials Using Automated Equipment (Electric Pallet Jack, Walkie Stacker)
Bakery Operational Specialist Assistant, District Lead Trainer, Bakery Manager at AlbertsonsBakery Operational Specialist Assistant, District Lead Trainer, Bakery Manager at Albertsons