Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services and professionals appropriate for clients.
Overview
6
6
years of professional experience
1
1
Certification
2
2
years of post-secondary education
Work History
Volunteer
Albion Park Rail Community Centre Inc. (APRCCI)
11.2023 - Current
Assisted with special events and programs.
Supported engaging, fun, and smooth-running events by helping with organization and planning.
Used strong interpersonal communication skills to convey information to others.
Maintained clean, neat, and operational facilities to serve program needs.
Represented organization positively and professionally while providing community with much-needed services.
Communicated with staff members to stay informed about volunteer opportunities and events.
Lifeguard
Corrimal Surf Iife Saving Club
Wollongong, NSW
09.2017 - Current
Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Attentively monitored swimmers to identify distress.
Monitored safety of public in and outside the red and yellow swimming flags.
Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
Trained new lifesavers on safety procedures and rescue operations.
Provided friendly customer service to the public and addressed concerns and questions.
Recorded daily activity logs and incident reports for tracking purposes.
Demonstrated rescue techniques and provided first aid in emergency situations.
Performed regular maintenance of rescue equipment and life-saving equipment to keep in good working order.
Inspected and tested power craft rescue equipment functionality to minimize hazards and ensure operational readiness.
Conducted patrols to identify and help those in need of immediate care and assistance.
Work Study Student
Student Placement For Diploma Of Youth Work 200hrs
08.2023 - 11.2023
Led activities that developed students' physical, emotional, and social growth.
Redirected students using Positive Behavior Support (PBS).
Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration.
Improved behavior by modeling positive choices and teaching socially-acceptable options.
Facilitated small group instruction to address individual learning needs.
Helped students with special needs integrate into general classroom environments by advocating for individual requirements and helping teachers solve problems.
Provided emotional support to students and families.
Maintained accurate records of student progress and attendance.
Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
Completed necessary reports and documentation to maintain thorough, accurate case records.
Encouraged youth clients to develop own activities and leadership skills through group discussions.
Managed and led activities promoting growth in mental, emotional, and educational areas.
Developed and delivered educational workshops to support youth in understanding and navigating real-world experiences.
Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
Developed and maintained relationships with partner organizations to facilitate access to youth-related resources.
Organized and facilitated recreational activities to engage youth in positive, team-building experiences.
Developed and maintained relationships with community organizations and agencies.
Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
Participated in meetings with stakeholders to discuss program objectives and strategies.
Collaborated with various stakeholders to promote social services.
Assisted in conducting needs assessments to identify key areas of service needs.
Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
Conducted statistical analysis and evaluated risk via use of portfolio management software.
Supervised youth in engaging environment to promote security and safety for all ages.
Monitored youth behavior and offered guidance and support for positive change.
Facilitated workshops and classes on anger management, life skills and drug and alcohol prevention.
Assisted youth in developing problem-solving and communication skills to support stress management.
Demonstrated positive influence to children by acting appropriately, being respectful to others and actively listening.
Coordinated youth programs and activities to enhance life quality and self-esteem.
Provided crisis intervention and emotional support to youth.
Implemented variety of fun and recreational activities for residents.
Maintained accurate documentation of youth progress in line with reporting requirements.
Listened to clients' concerns and provided encouragement and support.
Displayed sensitivity to cultural and linguistic needs of clients and families served.
Assessed clients' needs to provide appropriate therapeutic interventions.
Provided education on mental health topics and resources to clients.
Collaborated with other professionals to coordinate comprehensive care for clients.
Supported lead teacher in lesson planning and learning activities.
Completed clerical duties such as photocopying, typing and document filing to assist faculty throughout each workday.
Promoted inclusion and diversity of student population through [Type] and [Type] training and seminars.
Complied with policies regarding mandatory reporting, confidentiality, and data protection.
Carefully established expectations and professional relationships with students to enhance independence and knowledge.
Supported interaction between students during group work activities using guided conversation.
Supported students in the use of technology to enhance their learning.
Supported student learning needs and provided individualized guidance to promote academic goal-achievement.
Facilitated student engagement and collaboration to enhance classroom learning.
Assessed student needs to determine appropriate level of required support.
Education
Diploma of Youth Work CHC50413
TAFE NSW
Wollongong, NSW
02.2023 - 12.2023
Certificate IV in New Small Business
WEA Wollongong
Wollongong, NSW
01.2019 - 12.2019
Certificate IV in Training And Assessing TAE40122
HBA Learning Centres
Sydney
02.2024 - Current
Skills
Flexible Schedule
Recordkeeping
Operations Support
Answering Phones
Event Setup
Community Engagement
Telephone Etiquette
Food Distribution
Computer Skills
Fundraising
Administrative Tasks
Client Relations Strength
MS Office
Relationship Building
Teamwork and Collaboration
[State] Driver's License
Positive Attitude
Recordkeeping and Confidentiality
Adaptability and Dependability
Community Service
Accomplishments
Used Microsoft Excel to develop inventory tracking spreadsheets.
Collaborated with team of [Number] in the development of [Project name].
Affiliations
Surf Life Saving
Certification
First Aid/CPR Certified - First Aid SLSA Education NS12219608 Exp -22/11/2026 Surf Life Saving NSW