Nicholas Bond
Yankalilla Hotel
22
years of professional experience
1
Certification
I am a highly motivated and passionate individual with experience in team leadership and working as part of diverse team. I have experience in operational management and customer service excellence. I use strategic planning and problem-solving skills to enhance team productivity and service quality, while maintaining a safe work environment and fostering strong employee relationships.
Work History
Assistant Manager
11 Years 8 Months- Assisted in day-to-day operations of the hotel from shift scheduling, ordering products, approving payroll hours, approving of invoices
- Compiling weekly and monthly reports for management
- Developed strong working relationships within a diverse staff and customer environment
- Completed regular inventory counts to verify stock levels and address discrepancies
- Opening and closing of the hotel
- Counting of till and preparation of venue banking
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels
- Training of new employees to company standards
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers
- Maintained relationships with customers and suppliers
- Maintains government compliance for gaming machines and TAB with in venue
- Maintained a clean, safe, and organized store environment to enhance the customer experience
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect
Bar Manager
3 Years 3 Months- Opening and closing of the venue and prepared cashier report at close of business
- Mentored and trained staff members to ensure exceptional customer service standards
- Managed inventory ensuring optimal stock levels for daily operations
- Dealing with customer complaints and inquiries
- Operation of POS system and taking payment from customers
Bar Attendant
3 Years 3 Months- Operated POS system to collect payments from customers
- Monitored food and beverage supplies, assisting with restocking when needed
- Opening and closing of venue
- Developed rapport with regular customers and suppliers
- Delivered food and drinks to customers at bar and tables
- Assisted management in creating new promotions that successfully increased overall revenue
Barista
3 Years 6 Months- Maintained a clean and organized workspace for optimal productivity and safety
- Cleaned counters, machines, utensils, and seating areas daily
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction
- Maintained and operated espresso machines, blenders and other equipment
- Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays
- Used POS system to accurately enter orders and process payments
- Opening and closing of the venue
- Setting up the venue and closing down the venue for the next day
Kitchen Hand
1 Year 7 Months- Cleaned and sanitised dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats
- Assisted with meal presentation, garnishing dishes, and arranging serving platters to create an appealing visual display
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods
- Unloaded food deliveries and stored items in proper locations for easy access
- Prepared simple menu items independently when necessary, while maintaining high-quality standards set forth by chefs or supervisors
- Assisted in setting up and breaking down kitchen stations
- Closed down and cleaned the kitchen after service
Education
High School Diploma
Skills
Customer service
Financial transaction processing
Team leadership
Decision-making
Employee supervision
Task delegation
Inventory management
Financial reporting
Workplace safety compliance
Certification
- Licensed forklift operator
- Full Class C drivers license
- Senior first aid
- RSA
- Basic gaming and Advanced gaming
Timeline
Assistant Manager
Yankalilla Hotel
03.2015 - CurrentRead More
Bar Manager
Lady Bay Hotel
12.2011 - 03.2015Read More
Bar Attendant
Yankalilla Hotel
08.2008 - 11.2011Read More
Barista
Lila's Cafe
05.2005 - 11.2008Read More
Kitchen Hand
Lady Bay Hotel
10.2003 - 05.2005Read More
Yankalilla Area School
High School Diploma
Read More