Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nicholas Bond

Summary

I am a highly motivated and passionate individual with experience in team leadership and working as part of diverse team. I have experience in operational management and customer service excellence. I use strategic planning and problem-solving skills to enhance team productivity and service quality, while maintaining a safe work environment and fostering strong employee relationships.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Assistant Manager

Yankalilla Hotel
03.2015 - Current
  • Assisted in day-to-day operations of the hotel from shift scheduling, ordering products, approving payroll hours, approving of invoices
  • Compiling weekly and monthly reports for management
  • Developed strong working relationships within a diverse staff and customer environment
  • Completed regular inventory counts to verify stock levels and address discrepancies
  • Opening and closing of the hotel
  • Counting of till and preparation of venue banking
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels
  • Training of new employees to company standards
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers
  • Maintained relationships with customers and suppliers
  • Maintains government compliance for gaming machines and TAB with in venue
  • Maintained a clean, safe, and organized store environment to enhance the customer experience
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect

Bar Manager

Lady Bay Hotel
12.2011 - 03.2015
  • Opening and closing of the venue and prepared cashier report at close of business
  • Mentored and trained staff members to ensure exceptional customer service standards
  • Managed inventory ensuring optimal stock levels for daily operations
  • Dealing with customer complaints and inquiries
  • Operation of POS system and taking payment from customers

Bar Attendant

Yankalilla Hotel
08.2008 - 11.2011
  • Operated POS system to collect payments from customers
  • Monitored food and beverage supplies, assisting with restocking when needed
  • Opening and closing of venue
  • Developed rapport with regular customers and suppliers
  • Delivered food and drinks to customers at bar and tables
  • Assisted management in creating new promotions that successfully increased overall revenue

Barista

Lila's Cafe
05.2005 - 11.2008
  • Maintained a clean and organized workspace for optimal productivity and safety
  • Cleaned counters, machines, utensils, and seating areas daily
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction
  • Maintained and operated espresso machines, blenders and other equipment
  • Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays
  • Used POS system to accurately enter orders and process payments
  • Opening and closing of the venue
  • Setting up the venue and closing down the venue for the next day

Kitchen Hand

Lady Bay Hotel
10.2003 - 05.2005
  • Cleaned and sanitised dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
  • Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats
  • Assisted with meal presentation, garnishing dishes, and arranging serving platters to create an appealing visual display
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods
  • Unloaded food deliveries and stored items in proper locations for easy access
  • Prepared simple menu items independently when necessary, while maintaining high-quality standards set forth by chefs or supervisors
  • Assisted in setting up and breaking down kitchen stations
  • Closed down and cleaned the kitchen after service

Education

High School Diploma -

Yankalilla Area School
Yankalilla, SA

Skills

  • Customer service
  • Financial transaction processing
  • Team leadership
  • Decision-making
  • Employee supervision
  • Task delegation
  • Inventory management
  • Financial reporting
  • Workplace safety compliance

Certification

  • Licensed forklift operator
  • Full Class C drivers license
  • Senior first aid
  • RSA
  • Basic gaming and Advanced gaming

Timeline

Assistant Manager

Yankalilla Hotel
03.2015 - Current

Bar Manager

Lady Bay Hotel
12.2011 - 03.2015

Bar Attendant

Yankalilla Hotel
08.2008 - 11.2011

Barista

Lila's Cafe
05.2005 - 11.2008

Kitchen Hand

Lady Bay Hotel
10.2003 - 05.2005

High School Diploma -

Yankalilla Area School

Similar Profiles

CREATE PROFILE
Nicholas Bond