Nicholas Boocock
Melbourne
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Senior Duty Manager (Development ASM)
Dan Murphys - Part Of The Woolworths Group
2021.09 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organise workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored workflow to improve employee time management and increase productivity.
- Interacted well with customers to build connections and nurture relationships.
Casual Team Member
Bunnings Warehouse
2020.09 - 2021.12
- Worked different stations to provide optimal coverage and meet production goals.
- Engaged in conversation with customer to ascertain need.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Kitchen Crew Trainer
McDonald's
2017.01 - 2021.10
- Provided coaching and mentoring to employees.
- Trained and mentored a number of new personnel hired to fulfill various roles.
- Established and maintained quality control standards.
- Analysed and evaluated training effectiveness and program outcomes.
Education
Diploma - Audio Engineering
JMC Academy
Melbourne, VIC10.2022
Certificate III - Sport & Recreation
Seda College
Hawthorn, VIC11.2017
No Degree - VCE 11
Rowville Secondary College
Rowville, VIC11.2016
Skills
- Customer Service
- Time Management
- Sales Strategies
- Data Analysis
- Decision Making
- Team Management
- Staff Training
- Complaint Handling
- Operations Management
- Strategic Planning
DJ & Music Production
As a hobby i am a DJ as well as produce my own music. This is mainly casual however i have played at some of the biggest and best clubs in Melbourne as well as releasing songs on some major worldwide labels.
Timeline
Senior Duty Manager (Development ASM)
Dan Murphys - Part Of The Woolworths Group
2021.09 - Current
Casual Team Member
Bunnings Warehouse
2020.09 - 2021.12
Kitchen Crew Trainer
McDonald's
2017.01 - 2021.10
Diploma - Audio Engineering
JMC Academy
Certificate III - Sport & Recreation
Seda College
No Degree - VCE 11
Rowville Secondary College
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