Summary
Overview
Work History
Education
Skills
Career Highlights To-Date
Referees
Accomplishments
Work Experience
Timeline
Generic

Nicholas Brisbane

Bonnyrigg

Summary

Experienced Health Service Manager successful at overseeing service operations. Executive experience to lead a large and diverse team to drive change and meet service deliverables. Strategic problem solver and strong communicator. Knowledgeable about human resources, financial management, billing, recruitment, rostering and staff development. Proven ability to liaise effectively with a wide range of stakeholders to improve relationships and streamline business processes. Passionate about supporting the growth of staff for the benefit of tomorrow.

Overview

7
7
years of professional experience

Work History

Deputy Director Clinical Support Services

Royal Prince Alfred Hospital
07.2022 - Current
  • Responsible for driving service improvement through development of local strategies to streamline daily activity.
  • Responsible for financial management of portfolio and ensuring the Department Managers are well equipped to perform their duties and lead the departments.
  • Policy development and implementation.
  • Strategy development and initiation to deliver improved outcomes.
  • Human resources management within the portfolio including Health Services Union engagement.
  • Provided relief for the Director Clinical Support Services during periods of leave.
  • Conducted business reviews and facilitated change management processes to improve workflow efficiencies and meet both current and emerging needs.
  • Worked with the Director Clinical Support Services on financial management strategies to ensure clear governance arrangements and monitoring against targets.
  • Engaged external stakeholders to maintain compliance with MOU arrangements and improve cohesiveness.
  • Supported activity associated with the RPA redevelopment through strategic development and implementation of work arrangements.
  • Chaired peak hospital committees such as Security Review and Sustainability to ensure key objectives are met.

Director of Facility Operations

Special Health Accommodation
08.2021 - 07.2022
  • Worked as part of Special Health Accommodation Executive Team to plan service delivery to meet and respond to changing demands.
  • Responsible for leading and managing facility based staff inclusive of HSM3, AO3, GA5 to meet strategic service objectives.
  • Supported the growth and development of senior managers through overseeing individual projects designed to strengthen the service.
  • Delivery of education programs for senior management and administration staff to upskill in readiness for transition to the District.
  • Development and implementation of People Matter Employment Survey Action Plan for the service to address areas for improvement.
  • Continued Policy development and implementation including Food Services Standard Operating Procedure.
  • Strong workforce management across portfolio including effective management of excess leave including sick leave, visa requirements and Health Roster finalisation.
  • Engagement of District services such as EAP to provide support to staff during a transition period of low activity.
  • Reviewed and updated operational risks in ERMS according to service activity.
  • Reviewed and strengthened the rostering system to more closely align with Rostering Best Practice.
  • Facilitated transition of staff into the District inclusive of developing a shared casual pool.
  • Developed and implemented strategies to monitor compliance with Mandatory Training, Corporate Record Storage and Retention, Management of workforce matters at a site level and other mandatory requirements.
  • Chaired key service delivery meetings to ensure objectives were being met and progress made.

Operations Performance Manager

Special Health Accommodation
01.2021 - 08.2021
  • Worked as part of Special Health Accommodation Executive Team to plan service delivery to meet and respond to changing demands.
  • Oversaw daily operations to ensure high levels of productivity.
  • Successfully developed and implemented the Special Health Accommodation Employee Recognition Awards.
  • Coordinated COVID-19 vaccine rollout for Special Health Accommodation whereby over 900 employees received vaccines in three weeks by being bused to the vaccine hub.
  • Transitioned a 190 apartment hotel into a quarantine hotel within one week inclusive of staffing and resources with patients admitted on the seventh day.
  • Facilitated the establishment of oxygen within a non-purpose built facility.
  • Successfully developed and implemented a Senior Manager development program in conjunction with key stakeholders.
  • Successfully strengthened and implemented a comprehensive orientation program for new clinical support staff.
  • Provided resourcing and support to locked-down apartments during COVID-19 community transmission.
  • Successfully developed and implemented the Standard Operation Procedure and associated documentation to care for unaccompanied minors, including the establishment of the Senior Education Officer to forge linkages between SHA and Education.
  • Developed and implemented key Policies such as the Code Black Policy through exploration of an innovative solution applied to a non-purpose built facility and a raft of education methods.
  • Strong engagement with key stakeholders both internally (Workforce, WHS, Recruitment, Finance, etc) and externally (contracted service providers).

A/Operations Director

Special Health Accommodation
12.2020 - 01.2021
  • Provided leave cover for the incumbent within the Special Health Accommodation Executive Team.
  • Organised the local clinical support response and facility operation response to the Northern Beaches outbreak inclusive of ensuring surge capacity, implementation of strong staff screening measures and adequate staffing cover.
  • Developed and implemented key departmental Policies espoused from District and NSW Health requirements.
  • Managed the Site Managers (Senior Managers) to ensure key objectives were met and to provide support and development.
  • Ensured the workforce and resources met the requirement to meet emerging and urgent demands, such as community transmission.
  • Facilitated the Human Resources, Logistics, Supply and Financial management of Special Health Accommodation.

Site Manager, Special Health Accommodation

Sydney Local Health District
03.2020 - 12.2020
  • Ensured a smooth implementation of safe operating practices and assessed operational procedures against best practices.
  • Supervised contractor work processes and adherence to SHA policy, escalating matters accordingly.
  • Managed clinical support staff within the site whilst providing leadership and guidance.
  • Planned the expansion of administration areas within the site and coordinate equipment sourcing and setup.
  • Assisted with the setup of new hotels, repurposed for the need of hotel quarantine.
  • Ensured the support services met the needs of patients required to isolate under relevant Public Health Orders.
  • Assisted with the management process of attempted patient breaches in conjunction with the onsite nursing teams.
  • Ensure WHS measures were well implemented and followed onsite, including the establishment of safety huddles and completion of monthly WHS inspections.
  • Managed staffing issues including coverage and interpersonal through application of SLHD Policy and reporting requirements.
  • Onsite stock management of PPE, food, supplies and other through ensuring completion of regular stock level auditing and ordering based on current and projected activity.

Business Manager, CcCHiP

Sydney Local Health District
11.2016 - 03.2020
  • Preparation of reports, briefs and business cases for the unit.
  • Spearheaded business operations by consistently seeking methods to improve profitability through cost containment, efficiency improvements and revenue generation.
  • Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
  • Liaised with stakeholders to identify and target inefficiencies, process gaps, and workflow discrepancies.
  • Enhanced operations and implemented technological innovations in collaboration with senior leadership.
  • Implemented automation strategies to improve workflow and minimise inefficiencies in conjunction with the team and utilising expertise from internal IT staff
  • Managed supply and equipment inventory for business according to forecasts and needs.
  • Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
  • Liaison of stakeholders at all levels from Community Care Coordinators to District Executive staff.
  • Oversaw all office operations for organization by processing vital documentation, obtaining insurance verification and authorization for services.
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Brought in new business connections and revenue generation opportunities by improving networking strategies.
  • Managed hiring and recruitment, employee motivation and training.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Bridge relationships between SLHD and USYD pertaining to the ccCHiP service.

Administration Officer

Sydney Local Health District
08.2016 - 11.2016
  • Increased efficiency of data migration process by effectively extracting and verifying data.
  • Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel as point of contact for office.
  • Supported timely and accurate administrative task completion.

Education

Master of Health Service Management - Health Science

The University of Western Sydney
Parramatta
2017

Bachelor of Health Science - Health Service Management

The University of Western Sydney
Campbelltown
2014

High School Certificate -

The Illawarra Grammar School
Figtree
2009

School Certificate -

The Illawarra Grammar School
Figtree
2007

Skills

  • Operational leadership
  • Operations management
  • Project management
  • Employee management
  • Strategic planning
  • Negotiation
  • Financial management
  • Business development
  • Staff training and development
  • Data collection and analysis
  • Policy development and implementation
  • Business planning

Career Highlights To-Date

  • Worked as a member of the Executive in a service responding to the COVID-19 pandemic to protect the community and each other.
  • Successfully coordinated the COVID-19 vaccination of over 900 staff members across three weeks by busing them to the vaccine hub.
  • Successfully developed and implemented the Special Health Accommodation Staff Recognition Program with sponsorship from Hesta.
  • Transitioned large hotels into seamlessly operating Medi-Hotels in short periods of time to meet surging needs of the COVID-19 pandemic.
  • Explored innovative solutions to deliver a Code Black Policy with wearable duress devices to improve the safety of staff and facilitate a rapid response.
  • Promoted the growth and development of staff at all levels from Senior Management to Administration staff through targeted education and training programs in consultation with key stakeholders.
  • Organised a whole-day Symposium to showcase the ccCHiP service and provide an opportunity for attendees to ask questions on a range of topics as well as earning CPD points.
  • Organised an evening Public Forum for Carers and Consumers to attend to ask questions to the multi-disciplinary team
  • Established and led Quality Improvement Projects and ongoing patient feedback mechanisms to continually improve the service to keep a patient-centred approach
  • Created costing efficiencies for the service through the Financial Management Essentials Project
  • Successfully supported the expansion of the clinical service to deliver an additional weekly clinic rotating amongst the community health centres
  • Successfully implemented billing processes to streamline the process and create workflow efficiencies including establishment of a new clinic
  • Completed the workplace investigations course and successfully lead workplace investigations
  • Developed a robust training and education framework in ccCHiP to upskill stakeholders on the risk of CVD and what can be done from different perspectives

Referees

  • Tim Wallace, Director Clinical Support Services, RPA - contact upon request
  • Kiel Harvey, General Manager, RPA - contact upon request

Accomplishments

  • Statement of Attainment (2017) - Performance Development Process
  • Statement of Attainment (2017) - Support the Recruitment, Selection and Induction of Staff
  • Member of Golden Key International Honors Society
  • Heti Course: Conducting a Workplace Investigation
  • Heti Course: Addressing Workplace Concerns
  • Heti Course: WHS Incident Investigation for Managers

Work Experience

  • 30 days at Westmead Hospital RMR Department - Asset Services (2014) - Health Service Management
  • 20 days at Thirroul Neighbourhood Centre (2014) - Health Service Management
  • 120 hours at Garrawarra Centre (2012) - Therapeutic Recreation/Diversional Therapy
  • 140 hours at John Paul Village (2012) - Therapeutic Recreation/Diversional Therapy

Timeline

Deputy Director Clinical Support Services

Royal Prince Alfred Hospital
07.2022 - Current

Director of Facility Operations

Special Health Accommodation
08.2021 - 07.2022

Operations Performance Manager

Special Health Accommodation
01.2021 - 08.2021

A/Operations Director

Special Health Accommodation
12.2020 - 01.2021

Site Manager, Special Health Accommodation

Sydney Local Health District
03.2020 - 12.2020

Business Manager, CcCHiP

Sydney Local Health District
11.2016 - 03.2020

Administration Officer

Sydney Local Health District
08.2016 - 11.2016

Master of Health Service Management - Health Science

The University of Western Sydney

Bachelor of Health Science - Health Service Management

The University of Western Sydney

High School Certificate -

The Illawarra Grammar School

School Certificate -

The Illawarra Grammar School

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Nicholas Brisbane