Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Nicholas Broun

Rottnest Island,WA

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Assistant Manager

DOME Coffees
09.2020 - Current
  • Scheduled employee shifts efficiently, balancing workload while minimizing labor costs.
  • Monitored food safety standards, ensuring compliance with local health regulations for a sanitary environment.
  • Trained new employees on company policies and procedures to maintain a high level of performance.
  • Managed daily cafe operations for smooth workflow and increased productivity.
  • Improved customer satisfaction by consistently providing friendly and efficient service.

Barista

McDonald's
05.2018 - 08.2020
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.

Cafe Supervisor

St. Barbara's Cafe
03.2013 - 04.2018
  • Led a team of baristas to deliver consistent high-quality beverages and food items to customers.
  • Managed financial transactions accurately, maintaining detailed records for accounting purposes.
  • Reduced labor costs through efficient staff scheduling while ensuring adequate coverage during peak hours.

Education

High School Diploma -

Eastern Goldfields College
Kalgoorlie, WA
10.2012

Skills

  • Operations Management
  • Task Delegation
  • Recruiting and interviewing
  • Cost Reduction
  • Employee Scheduling
  • Customer Relations

Certification

Approved Managers Card

Responsible Service of Alcohol

Barista Skill Set

COVID-19 Hygiene Certificate

Timeline

Assistant Manager

DOME Coffees
09.2020 - Current

Barista

McDonald's
05.2018 - 08.2020

Cafe Supervisor

St. Barbara's Cafe
03.2013 - 04.2018

High School Diploma -

Eastern Goldfields College

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Nicholas Broun