Nicholas Chan
Gold Coast,QLD
Summary
Helpful Seafood Manager dedicated to exceeding customers' expectations by delivering quick and attentive service. Proficient in practicing safe food handling procedures at all times. Skilled in fish inspection, product rotation and display case management. Ready to apply these skills to a dynamic new opportunity. Detail-oriented Seafood Manager excellent with maintaining organization, cleanliness, and aesthetic appearance of display cases. Helpful with advanced-level knowledge of variety of seafood products. Excellent communicator with many years of experience. Reliable Seafood Manager proficient in handling high volume service requests while creating positive experience for customers. Supportive leader responsible for managing team of staff members. Offering years of grocery experience working in food retail industry. Resourceful Seafood Manager known for productivity and efficiency in task completion. Excel in inventory management, quality control, and regulatory compliance ensuring fresh, high-quality seafood selection. Strong leadership, communication, and problem-solving skills underscore ability to excel in team environments and customer interactions. Ready to leverage specialized skills for optimal operational flow and customer satisfaction in new settings.
Overview
22
22
years of professional experience
Work History
Seafood Manager
HUNG FAT SEAFOOD
HKG, HKG
07.2002 - 05.2024
- Developed promotional strategies to increase sales volume.
- Assisted with the development of new recipes for seafood dishes.
- Monitored quality of fresh and frozen seafood products.
- Maintained accurate records of seafood inventory and sales.
- Trained new employees in preparation, handling, and storage procedures for seafood products.
- Organized weekly orders from suppliers and managed delivery schedules.
- Ensured compliance with all food safety regulations and standards.
- Conducted regular spot checks on temperature control equipment in refrigerated areas.
- Managed customer complaints regarding product quality or service issues.
- Analyzed market trends to determine optimal pricing levels for seafood items.
- Prepared daily reports outlining stock levels, deliveries, and waste disposal.
- Inspected work areas regularly to ensure cleanliness and hygiene standards were met.
- Provided guidance to staff on proper techniques for handling fresh fish, shellfish.
- Coordinated with vendors to secure competitive prices on products needed for operations.
- Ordered supplies necessary for daily operations such as gloves, nets, buckets.
- Set up displays that showcased the features of various types of seafood items.
- Identified opportunities to reduce costs while maintaining high-quality standards.
- Discussed customer feedback with team members to identify ways to improve services.
- Organized special events such as cooking demonstrations or tastings featuring different types of seafood.
- Reviewed ordering practices to minimize spoilage and maximize efficiency in use of resources.
- Developed relationships with local fishermen and farms so customers could purchase fresh catch directly from source.
- Stocked and rotated seafood merchandise in accordance with company standards on merchandise presentation, safety, sanitation and customer service.
- Informed customers about available seafood choices and convenience items.
- Educated team members on how to safely handle products, use equipment and keep accurate records in accordance with food safety guidelines.
- Implemented quality control measures to uphold company standards.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
High School Diploma -
KUNG LEE COLLEGA
HKG07-2000
Skills
- Ordering and receiving
- Staff Training
- Operational Efficiency
- Scheduling
- Pricing strategy
- Employee Scheduling
- Inventory Control
- Promotional planning
- Product preparation
Timeline
Seafood Manager
HUNG FAT SEAFOOD
07.2002 - 05.2024
High School Diploma -
KUNG LEE COLLEGA
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