Nicholas Cinquegrano
Sydney,NSW
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Restaurant Waiter
Pellegrino2000
Sydney, NSW
01.2024 - 06.2024
- Greeted customers, provided menus and answered questions about menu items.
- Assisted guests with making food and beverage selections.
- Took accurate food and drink orders, using a POS ordering software system.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Provided exceptional service to high volume of daily customers.
Maître De Rang
Palace hotel
Milani Marittima, Italy
05.2023 - 10.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
Commis Sommelier
Suvretta house
Sankt Moritz, Svizzera
12.2022 - 04.2023
- Assisted guests in selecting wine to pair with their meals.
- Prepared tableside presentations describing the characteristics of featured wines.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Served food and beverages to patrons and confirmed complete orders.
Chef De Rang
Palace hotel
Milano Marittima, Italy
05.2022 - 10.2022
- Supervised junior staff, providing guidance to ensure quality standards were met.
- Ensured efficient service of food and beverages in an attentive, friendly and courteous manner.
- Prepared tables for meals, including setting up items such as linens, silverware and glassware.
- Managed guest concerns professionally and escalated issues to a manager when necessary.
Commis De Rang
Suvretta house
Sankt Moritz, Svizzera
12.2021 - 04.2022
- Greeted guests upon arrival and provided detailed information regarding the menu, beverage list and daily specials.
- Provided attentive service throughout the meal period while ensuring all orders were accurately taken and delivered in a timely manner.
- Assisted other wait staff as needed in order to ensure smooth operations of the restaurant during peak hours.
- Cleared tables after meals; reset table settings; stocked linens, china, silverware and glassware as needed.
- Attended regular training sessions on topics related to hospitality industry best practices.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Demi-Chef De Rang
Palace hotel
Milano Marittima, Italy
06.2021 - 10.2021
- Greeted guests, provided menus and answered questions regarding menu items.
- Ensured efficient service of food and beverages in an attentive, friendly and courteous manner.
- Supervised junior staff, providing guidance to ensure quality standards were met.
- Prepared tables for meals, including setting up items such as linens, silverware and glassware.
- Checked with customers to ensure that they are enjoying their meals and take action to correct any problems.
- Collaborated with kitchen staff to ensure timely delivery of orders while maintaining high quality standards.
- Managed guest concerns professionally and escalated issues to a manager when necessary.
- Maintained cleanliness of work areas throughout shift, ensuring compliance with health department regulations.
- Resolved customer complaints quickly by determining the cause of the problem then offering appropriate solutions.
- Cleared away dishes, utensils and glasses when patrons finished eating and brought clean silverware for subsequent course.
Commis De Rang
Palace hotel
Milano Marittima, Italy
06.2020 - 09.2020
- Provided attentive service throughout the meal period while ensuring all orders were accurately taken and delivered in a timely manner.
- Adhered to health department guidelines for proper food storage temperatures, sanitation practices and safety standards.
- Cleared tables after meals; reset table settings; stocked linens, china, silverware and glassware as needed.
Stage-Commis De Rang
San Domenico
Imola, Italy
01.2020 - 03.2020
- Provided attentive service throughout the meal period while ensuring all orders were accurately taken and delivered in a timely manner.
- Cleared tables after meals; reset table settings; stocked linens, china, silverware and glassware as needed.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Education
Operatore Della Ristorazione - Ristorazione
IAL Emilia Romagna Scuola Alberghiera
Serramazzoni, Modena05.2019
Skills
- Team Building
- Friendly, Positive Attitude
- Problem-Solving
- Training & Development
- Public Speaking
- Attention to Detail
Languages
Italian
Native/ Bilingual
English
Professional
References
References available upon request.
Timeline
Restaurant Waiter
Pellegrino2000
01.2024 - 06.2024
Maître De Rang
Palace hotel
05.2023 - 10.2023
Commis Sommelier
Suvretta house
12.2022 - 04.2023
Chef De Rang
Palace hotel
05.2022 - 10.2022
Commis De Rang
Suvretta house
12.2021 - 04.2022
Demi-Chef De Rang
Palace hotel
06.2021 - 10.2021
Commis De Rang
Palace hotel
06.2020 - 09.2020
Stage-Commis De Rang
San Domenico
01.2020 - 03.2020
Operatore Della Ristorazione - Ristorazione
IAL Emilia Romagna Scuola Alberghiera
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