Nicholas Cochrane
Springwood,NSW
Summary
To seek and maintain a permanent position that offers professional challenges. 20 Years experience in management and operations with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Strong leadership and decision-making skills, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Site Supervisor
Habitat For Humanity
09.2023 - 08.2024
- Site supervisor delivering Bushfire Resilience Program, Property Maintenance and Weed Management throughout Blue Mountains and Hawkesbury Regions.
- Program being delivered to elderly and vulnerable members of these communities
- Training and Mentoring participants of our Habitat Women program to deliver Bushfire Resilience and on site policies and procedures
- Coordinating and supervising Corporate groups and individual volunteers onsite
- Maintained records and logs of work performed and materials and equipment used.
- Worked with managers to meet strict timelines
- Oversaw personnel safety and efforts at work site.
- Provided clear communication to team members regarding goals, expectations, and individual responsibilities within the project scope.
- Performed risk assessments throughout the project duration to identify potential hazards or obstacles that could affect progress or success.
- Maintained strong client relationships, providing regular updates on project progress and addressing any concerns promptly.
- Evaluated team member strengths and assigned tasks based upon expertise and background.
Owner/Operator - Licensee
Blackheath Bar And Bistro
02.2018 - 12.2022
- It was a lifelong dream to open my own business and the culmination of my entire career in the Hospitality Industry
- Responsible for initial interior design and construction of this Restaurant, Craft Beer focused Live Music Venue
- Responsible for initial recruitment and training of all FOH and Kitchen staff
- Implementation of all systems and business procedures
- Creation of seasonal food and beverage menus
- Accounting and payroll,
- Booking of music acts and stage setting/sound-check
- Oversight of all day to day operations,
- Venue and equipment maintenance,
- Production of all marketing materials, website design and social media channels.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Cultivated positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Negotiated contracts with vendors to secure favourable terms for the business.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
Stay at Home Parent
01.2016 - 02.2018
Sales and Deliveries
Bagman Packaging
07.2014 - 01.2016
- Position involved receiving and warehousing of all packaging supplies and chemicals
- Receipt and packing of all customer orders from the warehouse and delivery of orders to customers premises.
- Maintained accurate logs of deliveries.
- Reduced late deliveries by proactively communicating with customers regarding potential delays or changes in their scheduled deliveries.
- Verified accuracy of all deliveries against order forms.
Venue Manager
Victory Theatre Cafe
04.2013 - 06.2014
- Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
- Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
- Evaluated customer feedback on a regular basis to identify areas for improvement within venue operations and implemented necessary changes accordingly.
- Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
- Implemented inventory control measures for venue supplies and equipment to reduce waste and improve cost management.
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
- Conducted regular venue maintenance checks and oversaw repairs as needed, maintaining a safe and visually appealing environment for guests.
Purchasing & Stores Manager
Opera Kitchen, Sydney Opera House
02.2011 - 03.2013
- Responsible for implementing and maintaining all BOH operations in relation to stores and purchasing of beverage and operating equipment
- Management and training of all stores staff and company drivers
- Production of company stock takes
- Meeting with reps and suppliers
- Worked closely with other senior managers and kitchen to implement in-house HACCP program across the venue
- Maintenance within the venue and its associated equipment
- Trained across all FOH areas and outlets as Assistant Venue Manager and responsible for management and training of new and current staff of up to 50 people,
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Venue Manager
Tone Venue
01.2010 - 02.2011
- Responsible for the supervision and training of new staff
- Managing day to day operations of the venue including ordering and stock levels, set up of the venue for trade including audio/visual, reconciliation of tills, safe and ATM
- Working closely with the owner to promote an underground music scene with local and international artists
- Point of contact within the venue for external promoters and liaise with artists and sound technicians on arrival.
- Supervised events from start to finish using effective crowd control methods.
- Maintained updated knowledge of industry trends, competitor offerings, and market demands to inform strategic decisions about future event offerings at the venue.
- Increased repeat business by consistently providing exceptional customer service to clients throughout the planning process, event execution, and post-event followup.
- Ensured smooth execution of events by coordinating logistics, catering, audio-visual equipment, and other essential services.
Territory Sales Executive NSW/ACT
Le-Shack Pty Ltd
05.2008 - 01.2010
- NSW/ACT territory delivering services to on and off premise venues
- Responsible for presenting and selling company products to current and potential clients
- Prepare plans and schedules to identify specific targets and to project the number of contacts to be made
- Follow up on new leads and referrals resulting from fieldwork
- Help in developing and maintenance of sales materials and current product knowledge
- Establish and maintain current and potential client relationships
- Prepare a variety of reports, including activity, stock reconciliation and transfer, promo activity and sales plans
- Organise shipping of stock and merchandise/POS to venues
- Participated in industry trade shows and conferences to network with potential clients, gather market intelligence, and showcase product offerings.
- Supply and set up of POS for venues and direct delivery of stock
- Running promotions
- Help provide training to new staff members.
Nightclub Manager
Baroque Bar & Nightclub
05.2006 - 06.2008
- Was responsible for the initial interior design of the nightclub, worked with builders in the construction process, bar design and implementation of all systems
- Found and worked with promoters to establish a professional and current live music scene for the area ranging from local and overseas bands and DJ’s
- Responsible for the daily set up and maintenance of the nightclub including all required sound equipment and lighting
- Training and staff supervision, bar service, meeting with reps and organizing promotions, working with the security company to provide a safe environment for all patrons and staff
- Working closely with the hotel owners to manage wages, cost of goods, budgeting and forecasting and production of such reports
- Stocktake and ordering, advertising, reconciliation of all tills, safes, ATM
- Working with other bar mangers and staff within the hotel
- Organising private functions including wedding receptions, film nights and corporate events
- Was responsible for a massive increase in average daily profit.
- Maintained strict compliance with local laws and regulations regarding liquor licensing, health codes, and security protocols.
- Monitored security measures to ensure a safe environment for both staff members and guests at all times.
- Maximized bar profitability through careful menu planning, strategic pricing decisions, and cost-effective purchasing practices.
- Created a welcoming atmosphere that encouraged repeat business from satisfied customers seeking quality nightlife experiences.
Café and Bar Manager
Scenic World
03.2004 - 04.2006
- Managed day-to-day operations of the café and bar in a tourist destination serving up to 2000 people a day and more on holidays
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained excellent relationship with Tour Guides to ensure repeat business
- Verified prepared food met standards for quality and quantity before serving to customers.
- Coordinated with catering staff to deliver food services for special events and functions.
Labourer
Blue Mountains Builders
03.2002 - 03.2004
- Construction of three residential properties in a row, from digging footings to lock up of these properties for the new owners. installing products and finishes to the inner and outer out the residences.
- Worked with contractors and other tradespeople to meet project specifications and deadlines.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Installed drywall, flooring and other interior finishes to create finished and functional living and work spaces.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Dug trenches and set up forms to specified requirements for concrete pours.
- Used variety of hand and power tools to complete tasks.
- Provided labor support to carpenters, masons and other skilled trades.
- Cleaned and maintained tools, equipment and worksites.
Waiter - Manager
Victory Theatre Cafe
03.1997 - 01.2002
- Started work as a waiter and barista, all aspects of food and beverage service and responsible for cash up at the end of shift
- Worked in the kitchen for one year as a kitchen hand and helped in the preparation of food
- Took over as part time manager in the last year of the job, responsible for ordering, rosters and staff supervision.
Education
Cert 2 Information Technology -
TAFE NSW
Wentworth Falls, NSWHigher School Certificate -
Katoomba High School
Katoomba, NSW11.1997
Skills
- Small business operations
- Operations management
- Project and event management
- Customer service
- Relationship building
- Team leadership and staff supervision
- Excellent written and verbal communication
- Health and safety compliance
Certification
- Responsible Service of Alcohol - Licensee
- Responsible Conduct of Gambling
- NSW Food Safety Supervisor
- NSW White Card
- First Aid and CPR
- Working With Children Check
- NSW Police Check
References
- Simon Turner, Manager - Habitat for Humanity 0419 250 599
- Ben Peterson, Owner - Tone Venue 0410 430 813
Timeline
Site Supervisor
Habitat For Humanity
09.2023 - 08.2024
Owner/Operator - Licensee
Blackheath Bar And Bistro
02.2018 - 12.2022
Stay at Home Parent
01.2016 - 02.2018
Sales and Deliveries
Bagman Packaging
07.2014 - 01.2016
Venue Manager
Victory Theatre Cafe
04.2013 - 06.2014
Purchasing & Stores Manager
Opera Kitchen, Sydney Opera House
02.2011 - 03.2013
Venue Manager
Tone Venue
01.2010 - 02.2011
Territory Sales Executive NSW/ACT
Le-Shack Pty Ltd
05.2008 - 01.2010
Nightclub Manager
Baroque Bar & Nightclub
05.2006 - 06.2008
Café and Bar Manager
Scenic World
03.2004 - 04.2006
Labourer
Blue Mountains Builders
03.2002 - 03.2004
Waiter - Manager
Victory Theatre Cafe
03.1997 - 01.2002
Cert 2 Information Technology -
TAFE NSW
Higher School Certificate -
Katoomba High School
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