Summary
Overview
Work History
Skills
Certification
Referenceletter
References
Timeline
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Nicholas Colquhoun

Perth,WA

Summary

Enthusiastic client services professional with a strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Comfortable working in fast-paced, demanding office environment. Demonstrated ability to adapt to different fields of work. Exceptional leadership abilities, problem-solving skills and commitment to achieving targets.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Officer

HCF Insurance
Cannington, WA
04.2024 - 05.2024
  • Proficient use of Microsoft Office Suite
  • Provided general administrative support including printing, scanning and photocopying documents
  • Assessed and filed claims
  • Proficient typing speed exceeding 90 WPM.
  • Handled confidential documents in an organised fashion according to established protocol.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Managed office supplies inventory and placed orders when necessary.

Retail Supervisor

IGA Beckenham
Beckenham, WA
07.2017 - 03.2024
  • Operating cash registers with accuracy and speed
  • Excellent customer service and problem-solving skills
  • Resolving customer queries via telephone and face to face
  • Excellent product knowledge and placement
  • Ensured compliance with all safety regulations, policies and procedures.
  • Assisted customers with inquiries, locating items, and providing product information
  • Proficient use of POS systems and scanners to manage merchandise efficiently
  • Generating and analysing daily reports
  • Coordinated promotional activities such as advertising campaigns, special offers and discounts to increase sales volume.
  • Maintaining high standards of occupational health and safety.
  • Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
  • Provided guidance to staff members regarding customer service techniques and problem resolution strategies.
  • Assisted in training new employees on product knowledge, customer service and cash handling procedures.
  • Supervised daily operations of the store including opening and closing routines, inventory management and stocking shelves.

Skills

  • Active listening
  • Communication skills
  • Attention to detail
  • Effective verbal communication
  • Written communication
  • Quick learner
  • Excellent time management
  • Reliability
  • Exceptional organisation
  • Multi-tasking skills
  • Adapting to new technologies
  • Flexibility in hours

Certification

  • WA Responsible Service of Alcohol
  • Construction White Card
  • Food Safe Handler Certificate
  • Certificate II Business
  • National Police Clearance

Referenceletter

Dear hiring manager I am pleased to write this reference letter for Nicholas Colquhoun, who worked at IGA Beckenham for seven years. During his tenure, Nicholas consistently demonstrated a strong work ethic, reliability, and exceptional customer service skills. Nicholas began his career with us as a junior floor person and through his dedication and performance, he quickly advanced to the position of Supervisor near the end of his career here. His responsibilities included managing inventory, training new employees, handling customer inquiries, and ensuring that daily store operations ran smoothly. In each of these roles, Nicholas excelled and became a highly valued member of our team. Throughout his time at IGA Beckenham, Nicholas worked in every part of the store, showcasing his dynamic skill set and versatility. Whether it was in the produce section, cashiering, stock management, or cleaning, Nicholas approached each task with enthusiasm and competence. His comprehensive knowledge of store operations and ability to adapt to various roles made him an indispensable part of our team. One of Nicholas's most notable qualities is his ability to work efficiently under pressure while maintaining a positive and professional demeanor. He has a natural ability to connect with customers, ensuring a pleasant shopping experience for all who visit our store. His attention to detail and proactive approach to problem-solving have significantly contributed to the smooth operation of our daily activities. Furthermore, Nicholas has shown great initiative by taking on additional responsibilities and suggesting improvements that have had a positive impact on our store's efficiency and customer satisfaction. His collaborative spirit and willingness to help colleagues have made him a respected and trusted member of our team. In summary, Nicholas is a dedicated, hardworking, and reliable individual who has made a significant contribution to our supermarket. I am confident that he will bring the same level of commitment and excellence to any future endeavors he chooses to pursue. I highly recommend Nicholas for any position he seeks and believe he would be an asset to any organization. Please feel free to contact me if you need any further information. Sincerely, Leanne McKenna

References

  • Wolf Steel, Supervisor IGA Beckenham, +61 430 352 333
  • Amii Butterfield, Supervisor IGA Beckenham, +61 422 220 706

Timeline

Customer Service Officer

HCF Insurance
04.2024 - 05.2024

Retail Supervisor

IGA Beckenham
07.2017 - 03.2024
  • WA Responsible Service of Alcohol
  • Construction White Card
  • Food Safe Handler Certificate
  • Certificate II Business
  • National Police Clearance
Nicholas Colquhoun