Nicholas Cripps
West End,QLD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hobbies - I am a keen sports enthusiast, I enjoy playing soccer and basketball.
Overview
3
3
years of professional experience
Work History
Front of House Wait Staff Member
Tide Cafe
06.2024 - Current
- Collaborated with kitchen staff to ensure accurate order preparation and prompt delivery of meals.
- Enhanced customer satisfaction by providing timely and efficient service in a fast-paced environment.
- Collaborated with the rest of the front-of-house team during large events to ensure seamless execution of assigned responsibilities.
- Ensured adherence to restaurant policies by enforcing rules such as dress codes or age restrictions where applicable.
- Led by example and maintained a professional demeanor at all times, setting a positive tone for the entire front-of-house team.
- Maintained clean and organized work areas, contributing to a comfortable and enjoyable atmosphere for patrons.
- Handled high-pressure situations gracefully, resolving issues promptly while maintaining composure and professionalism.
- Increased repeat business by developing rapport with regular customers and remembering their individual preferences.
- Contributed to team success by supporting fellow waitstaff members during peak hours or as needed.
- Received consistent positive feedback from managers regarding exceptional performance in customer service-related tasks like tableside check-ins or beverage refills.
Wait Staff Member
Coffee Club
10.2021 - 05.2024
- Established welcoming atmosphere by greeting each guest warmly.
- Cultivated warm relationships with regular customers.
- Leverage knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.
- Served food and beverages promptly with focused attention to customers needs.
- Maintained clean organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe sanitary environments for customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Seated customers in a timely manner by managing reservations and waitlist skilfully.
- Answer customer questions, recommend items, and recorded order information.
- Display enthusiasm and prompted excellent service to customers.
- Used slow periods to restock supplies, ice, desert trays etc.
- Presented menus to patrons promptly after seating.
- Inspected dishes and utensils for cleanliness.
- Practice safe, sanitary food handling for preparation and service to maximise a pleasant dining experience.
Education
Current -
Ignatius Park College - Townsville
Cranbrook, QLDDOB - 26/04/2007
Responsible Serving of Alcohol
2025
Skills
- Customer service
- Order management
- Menu presentation
- Guest seating
- Food safety understanding
- High volume dining
- POS System Operation
- Suggestive Selling
- Quality Control
- Item Promotion
- Order accuracy
- Safe food handling
- Food running
- RSA
Reference
Previous Employee - Coffee Club The Strand
Carolyn McManus - 0409 677 478
Timeline
Front of House Wait Staff Member
Tide Cafe
06.2024 - Current
Wait Staff Member
Coffee Club
10.2021 - 05.2024
Current -
Ignatius Park College - Townsville
DOB - 26/04/2007
Responsible Serving of Alcohol
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