Nicholas D'Addazio
Medical Receptionist
Eltham
Summary
A solutions-focused individual with a strong analytical mindset and a passion for client care.
Offering extensive experience in the health & fitness and education sectors, supported by a background in customer service and administration.
Currently working as a medical receptionist at two Urgent Care Clinics, I deliver efficient and compassionate support in fast-paced environments. I am also undertaking a Diploma of Counselling to further strengthen my ability to support clients with empathy and understanding.
Overview
6
6
years of professional experience
Work History
Urgent Care Clinic Medical Receptionist
Interconnect Health Care
03.2025 - Current
- Provide compassionate customer service, creating a supportive environment for urgent care patients.
- Coordinate patient scheduling, check-in, check-out, and payments for billing.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Respond to inquiries from callers seeking information.
- Assist in the triage process for nurses where necessary during busy hours.
- Pro
- Enhanced visitor experience by providing detailed information and assistance as needed.
Athlete Development Officer
Nunawading Basketball
10.2023 - 08.2024
- Designed and delivered training plans for student-athletes at the Forest Hill Sports Academy, including sport-specific skill sessions, and strength and conditioning programs.
- Managed administrative duties as the Tribunal Administrator for the MEBA and GEBC basketball competitions.
- Facilitated two training academies, conducting individual skill assessment and development sessions for over 150 junior athletes.
- Ensured ongoing education and professional development opportunities for the coaching staff.
- Developed and improved junior and senior athletes' skill sets in alignment with the organization's strategic plan.
- Coordinated events to encourage community involvement and increase awareness of organization's mission.
NBL1 Commentary Team
Basketball Victoria
11.2019 - 11.2024
- Provide commentary on the Kayo Sports platform for the Nunawading Spectres NBL1 men's and women's teams in an engaging and educational manner to ensure viewership is retained by both the die-hard fan and the casual viewer.
- Research the 'away' team in depth to ensure the target audience is engaged and enjoying the game, and to provide an unbiased experience.
- Liaise with the NBL1 and Kayo Sports Media teams to ensure that a smooth and uninterrupted broadcast is provided.
Fitness Services Coordinator
Monash Sport Peninsula
05.2022 - 08.2023
- Provide exercise advice and instruction regarding the safe operation of Fitness Centre equipment to both Monash Sport members and staff.
- Ensure that members are adhering to the Fitness Centre conditions of entry on a regular basis, to assist in the provision of a clean and professional environment for members to train in.
- Program creation for members upon request, to give members a greater chance of achieving their fitness-related goals, and to provide a greater understanding of the use of specific gym equipment.
- Review fitness programs created for members by Monash Sport staff to ensure standards are being adhered to in line with the Fitness Australia Accreditation guidelines.
- Undertake customer service and administrative tasks, including data entry, statistical reporting, and assisting the Health and Fitness Team Leader with relationship management and quality customer service.
- Monash Sport Staff Member of the Month - September 2022, February 2023.
Personal Trainer
Royal Melbourne Institute of Technology (RMIT) University
02.2020 - 01.2022
- Deliver professional, safe, exciting and comprehensive personal training programs to ensure clients are satisfied with their workout program and remain motivated to attain their personal health and fitness goals.
- Oversee proper movements of clients, monitored clients' response to exercise and took necessary steps to provide for clients' health and safety.
- Conduct personal assessments with clients, evaluate their results and provide recommendations to relevant health professionals where necessary.
- Create personalised exercise programs for clients that include obtainable progression and regularly monitor their improvement.
- Assist and educate in the safe operation of gym equipment, and ensure proper education is provided in the execution of these exercises, to ensure the ongoing safety of Members during their time in the gym.
- Significantly increased membership retention by practising positive client engagement and building rapport whilst ensuring to make a meaningful impact in harnessing a healthy lifestyle for the clients.
Assistant Coach - Victorian Championship Youth League Men
Nunawading Basketball
03.2022 - 08.2024
- Assistant Coach to the Nunawading Spectres Youth Men, engaged in session planning, games strategies and athletic development and formulated policy processes for Health and Physical Education for players.
- Expand on current coaching knowledge by liaising and collaborating with a variety of coaching staff, to accommodate for the exceptional calibre of talent and athlete within the Victorian Championship basketball pathway.
- Led pre-season team building plans and devised team strategy whilst fostering teamwork, interaction and problem solving.
- Assisting in the ongoing development of athletes looking to make the jump from elite level play, to semi professional and collegiate level basketball in the U.S NCAA system.
Assistant Coach
Royal Melbourne Institute of Technology (RMIT) University
11.2019 - 09.2022
- Led as the Assistant Coach of the RMIT Big V Women's basketball team, and engaged in session planning, game strategy, and athletic development. Formulated policies and processes for Health and Physical Education for players.
- Planned and organized merchandise for both players and fans while in constant liaison with the RMIT Sports Coordinator.
- Assisted in player management and talent identification.
- Led pre-season team-building plans and devised team strategy while fostering teamwork, interaction, and problem-solving.
- I prepared coaching and training programs throughout the season, and designed scouting reports of other teams, ensuring that I collated the best game plan for the players.
Education
Certificate IV Fitness -
Victorian Fitness Academy
Certificate IV Sport Development and Recreation -
Sports Education & Development Australia
Certificate III Education Support - undefined
Sports Education & Development Australia
Completed Year 12 - undefined
Sports Education & Development Australia
Diploma -
Australian Institute of Professional Counsellors
04.2001 -
Skills
- Business Administration
- Front desk operations
- Telephone etiquette
- Strategic Planning and Implementation
- Account Management
- Customer Service
- Microsoft office
- Records management
Interests
Coaching and athlete development
Basketball
Meditation & Yoga
Camping & Hiking
Tools And Technology
- Microsoft Word Advanced
- Microsoft Excel Intermediate
- Microsoft Outlook Advanced
Timeline
Urgent Care Clinic Medical Receptionist
Interconnect Health Care
03.2025 - Current
Athlete Development Officer
Nunawading Basketball
10.2023 - 08.2024
Fitness Services Coordinator
Monash Sport Peninsula
05.2022 - 08.2023
Assistant Coach - Victorian Championship Youth League Men
Nunawading Basketball
03.2022 - 08.2024
Personal Trainer
Royal Melbourne Institute of Technology (RMIT) University
02.2020 - 01.2022
NBL1 Commentary Team
Basketball Victoria
11.2019 - 11.2024
Assistant Coach
Royal Melbourne Institute of Technology (RMIT) University
11.2019 - 09.2022
Diploma -
Australian Institute of Professional Counsellors
04.2001 -
Certificate III Education Support - undefined
Sports Education & Development Australia
Completed Year 12 - undefined
Sports Education & Development Australia
Certificate IV Fitness -
Victorian Fitness Academy
Certificate IV Sport Development and Recreation -
Sports Education & Development Australia
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