Nicholas Davies

• Completed bar opening and closing procedures.
• Developed strong rapport with customers through attentive listening skills, contributing to repeat business.
• Maintained a clean and organized bar environment to enhance customer experience and streamline service delivery.
• Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
• Evaluated employee performance periodically through observation, feedback sessions, goal-setting meetings.
• Implemented drink prep procedures, significantly reducing wasted stock.
• Improved team morale by providing ongoing support, training, and opportunities for professional growth.
• Collaborated with kitchen staff to develop food pairing suggestions for specialty beverages, enhancing the overall dining experience for guests.
• Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
• Reduced waste and costs by optimizing inventory management and beverage ordering processes.
• Purchased supplies according to expected demand.
• Worked with distributors to add new products to bar menu.
• Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
• Crafted special drink and cocktail menu items for seasonal offerings.
• Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
• Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing

100 % improvement over prior onboarding process.

• Offered learning-through-play activities, stimulating physical, mental and social development.
• Maintained exceptional levels of cleanliness and hygiene to best protect children's health and safety.
• Planned and guided age-appropriate tasks, including reading, crafts, baking and games.
• Supervised children's homework assignments, assisting with difficult tasks to support educational goals.
• Provided high-quality in-home care for infants, toddlers and children aged 12weeks-5years.
• Continuously exceeded parent expectations by accommodating last-minute schedule changes.
• Supervised children's play at home and in external settings, ensuring their physical safety at all times.
• Communicated clearly and attentively to improve children's language and listening skills.
• Performed newborn nursery duties effectively, such as changing nappies, feeding bottles and introducing nap routines.
• Built trusted relationships with parents through outstanding levels of care and communication.

• Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
• Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
• Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
• Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
• Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
• Provided efficient food and drinks service for high levels of customer satisfaction.
• Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
• Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
• Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
• Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
• Memorised orders in loud and busy environments to maintain speedy service at peak times.
• Prepared for closing by cleaning bar area and announcing last orders.
• Set up bar area and kept ingredients and utensils fully stocked to maintain optimal service level.
• Provided guests with menus and recommended specials.
• Cultivated positive guest relations by managing reservation information and orchestrating speedy seatings.
• Greeted and directed visitors, creating positive and welcoming first impression.
• Boosted first impression for customers by maintaining clean and orderly front-of-house area.
• Created memorable customer experiences through attentive, responsive service.

• Delivered exceptional service by greeting and serving customers in timely, friendly manner.
• Greeted guests pleasantly and professionally, promoting positive customer experiences from arrival to departure.
• Delivered exceptional, friendly and fast service.
• Demonstrated safe food handling standards at all times.
• Checked on tables to ensure guest satisfaction, anticipated additional needs and happily fulfilled additional requests.
• Retained food and drink menu knowledge to offer helpful customer guidance.

• Cleaned and set tables quickly to minimise time between reservations.
• Served guests promptly to ensure food remained at proper temperatures.
• Stocked up drinks and bar snacks ahead of shift to meet demands of peak business hours.
• Seated guests according to booking requirements and located tables for walk-ins.