Nicholas Dintino
Warners Bay
Summary
Developed in fast-paced retail environment, focusing on team leadership and operational efficiency. Skilled in resource management and customer service excellence, seeking to transition into new field. Eager to leverage transferrable skills to contribute to new and challenging role. Offering strong interpersonal skills and keen ability to learn and adapt quickly within dynamic work environment.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Peter Jackson
08.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and providing suggestions.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Retail Shop Assistant
Cotton On Group
01.2016 - 01.2023
- Processed returns and exchanges efficiently, adhering to company policies while maintaining customer satisfaction.
- Balanced multiple tasks simultaneously during peak times without compromising quality of service or accuracy in transactions.
- Boosted customer satisfaction by providing personalized assistance and product recommendations.
- Resolved customer complaints and issues in a professional manner to maintain positive relationships.
- Achieved sales targets by effectively promoting store products and upselling items when appropriate.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted in training new employees on store policies, procedures, and best practices for success in their roles.
Travel Agent
Flight Centre Travel Group
10.2013 - 05.2015
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Improved overall revenue by upselling additional services such as excursions, insurance, and upgraded accommodations when appropriate.
- Followed up with customers to increase customer service with travel plans.
- Increased repeat business with exceptional customer service and follow-up communication.
Real Estate Assistant
Ray White Real Estate
02.2013 - 09.2013
- Maintained efficient office operations by handling errands and administrative functions.
- Improved office organization through the implementation of efficient filing systems, database management, and document preparation.
- Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel.
- Coordinated appointments to show marketed properties.
- Supported agents in managing multiple transactions simultaneously, ensuring deadlines were met consistently.
- Enhanced client satisfaction by providing exceptional administrative support and maintaining open communication lines between agents and clients.
- Contributed to the positive reputation of real estate agency by consistently delivering outstanding customer service experiences for clients.
Education
High School Diploma -
St Pauls High School
Booragul11-2012
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Staff training and development
- Customer relationship management (CRM)
- Sales growth
- Business development
- Multitasking and organization
- Adaptability and flexibility
Timeline
Assistant Manager
Peter Jackson
08.2022 - Current
Retail Shop Assistant
Cotton On Group
01.2016 - 01.2023
Travel Agent
Flight Centre Travel Group
10.2013 - 05.2015
Real Estate Assistant
Ray White Real Estate
02.2013 - 09.2013
High School Diploma -
St Pauls High School
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