Open To Work
Nicholas Dooley
Malvern,VIC
Summary
Dynamic IT Sales Manager skilled in fostering team collaboration and enhancing customer satisfaction. Strong negotiation skills and a track record of developing successful sales strategies, contributing to sustained business expansion and improved client loyalty. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
IT Sales Manager & Marketing Specialist
AVN Solutions (Audio Visual Network)
Auckland, New Zealand, New Zealand
10.2024 - 11.2025
- Managed customer relationships to enhance satisfaction and loyalty.
- Developed and implemented effective sales strategies to drive revenue growth.
- Analyzed market trends to identify new opportunities for business expansion.
- Maintained product knowledge to effectively communicate benefits to clients.
- Performed sales consultations and educated clients on products and services.
- Participated in negotiations with vendors regarding product purchases or contracts.
Delivery Driver & Logistics
Pack & Send Takapuna
Auckland, New Zealand
11.2022 - 04.2024
- Ensured timely pickups and deliveries to exceed customer expectations.
- Maintained accurate delivery logs for effective tracking and accountability.
- Communicated delivery status and inquiries to customers for enhanced satisfaction.
- Collaborated with team members to optimize delivery schedules and routes.
- Handled customer payments and issued receipts during deliveries.
- Followed all safety protocols for secure handling of packages while driving.
- Navigated routes using GPS systems and relevant map programs for efficiency.
- Inspected vehicle regularly, maintaining optimal gas, oil, and water levels.
- Transported items and goods range from miscellaneous household items to expensive vintage artwork, antiques, designer brands, and high-end jewelry (watches, rings, necklaces, rare stones, bracelets).
- Maintained contracts with companies, including Tesla Warehouse, Webb's Gallery, Parnell Gallery, Sanderson Contemporary Art, Föenander Galleries, and Flagstaff Galleries.
Personal Assistant & Receptionist
Spratt Financial Services
Auckland , New Zealand
09.2017 - 03.2020
- Managed daily calendar for executives, scheduling meetings and appointments efficiently.
- Prepared correspondence and documentation for client meetings and internal communications.
- Organized office supplies and maintained inventory to ensure operational efficiency.
- Collaborated with team members to streamline office processes and improve communication flow.
- Maintained confidentiality of sensitive information while handling client files and records securely.
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
- Maintained confidential files related to personnel records or other sensitive information.
- Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
- Checked personal and professional activities to remind employer of priority tasks and deadlines.
- Organized personal and professional calendars with reminders for upcoming meetings and events.
- Performed calendar management and scheduling of appointments for the executive.
- Greeted visitors in a professional manner and provided assistance with inquiries.
- Maintained clerical correspondence via email and phone.
- Managed office supplies inventory and placed orders when necessary.
- Managed household inventory and maintenance schedules.
- Screened telephone calls and inquiries and directed as appropriate.
- Prepared documents such as reports, presentations, agendas, and correspondence.
- Assisted with special projects as needed by researching topics, organizing data, summarizing findings.
Quality Assurance & Team Leader
Concentrix Corporation
Auckland , New Zealand
06.2015 - 06.2017
- Led quality assurance team to ensure compliance with company standards.
- Developed and implemented testing procedures for software applications.
- Trained staff on quality control processes and best practices.
- Collaborated with cross-functional teams to resolve quality issues.
- Trained team members on best practices in quality assurance standards.
- Conducted regular audits to identify compliance issues and improve processes.
- Analyzed test results to provide actionable feedback to developers.
- Maintained documentation for all quality assurance activities and findings.
- Facilitated team meetings to discuss progress and share insights on quality initiatives.
Call Center Digital Response Team Leader
Concentrix Corporation
Auckland, New Zealand
08.2016 - 06.2017
- Led team meetings to align goals and strategies across departments.
- Monitored team performance and provided constructive feedback regularly.
- Developed training materials to enhance staff skills and knowledge retention.
- Facilitated conflict resolution among team members to maintain a positive work environment.
- Implemented process improvements to streamline operations and increase efficiency.
- Collaborated with upper management to define project objectives and priorities.
- Maintained a positive work environment that promoted collaboration between team members.
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Established clear expectations for employees, providing guidance when needed.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Developed strategies for problem solving and conflict resolution among team members.
- Reviewed completed work to verify consistency, quality, and conformance.
- Conducted regular performance reviews to assess individual team member progress.
Training Coordinator
Concentrix Corporation
Auckland , New Zealand
03.2016 - 06.2017
- Developed training materials and programs for diverse employee skill levels.
- Coordinated training sessions using various learning management systems.
- Facilitated onboarding for new hires to ensure smooth integration into teams.
- Collaborated with department leaders to align training with organizational goals.
- Organized workshops and seminars to enhance employee engagement and knowledge sharing.
- Maintained records of training sessions and participant progress for compliance purposes.
- Supported onboarding of new employees by hosting orientation sessions.
- Conducted needs assessments to identify gaps in employees' skills and knowledge.
- Delivered presentations outlining best practices related to specific job roles or tasks.
- Evaluated employee performance before, during, and after training sessions.
Call Center Representative
Concentrix Corporation
Auckland, New Zealand
06.2015 - 11.2015
- Assisted customers with inquiries and resolved issues promptly.
- Managed high call volumes while maintaining customer satisfaction levels.
- Collaborated with team members to enhance service delivery processes.
- Educated customers on products and services effectively and clearly.
- Handled escalated calls to resolve complex customer concerns swiftly.
- Participated in training sessions to improve communication skills continuously.
- Provided feedback to management on common customer issues and suggestions.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Maintained strong call control and quickly worked through scripts to address problems.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Front of House Server
Miami Grill
Auckland, New Zealand
11.2014 - 03.2015
- Provided exceptional customer service in a fast-paced dining environment.
- Managed food and beverage orders using point-of-sale systems.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Maintained cleanliness and organization of dining area throughout shifts.
- Handled cash transactions accurately and efficiently at the register.
- Addressed customer inquiries and resolved issues to enhance satisfaction.
- Promoted daily specials and menu items to increase sales opportunities.
- Performed opening and closing duties such as setting up tables, restocking utensils and condiments.
- Communicated with kitchen personnel regarding order accuracy, quality and timely delivery of meals to guests.
- Processed payments at the end of each meal including cash, debit and credit transactions.
- Provided excellent customer service by anticipating guest needs, responding promptly and knowledgeably to all requests.
- Greeted guests upon arrival, provided menus and answered questions regarding menu items.
- Maintained cleanliness of dining area, including tables, chairs, floors and counters.
- Followed up with guests after their meal experience to ensure satisfaction was achieved.
- Replenished water glasses throughout the meal period as needed.
- Assisted other servers with table bussing during peak periods.
- Resolved customer complaints in a professional manner while adhering to company policies.
- Demonstrated superior product knowledge by accurately describing menu items to guests.
- Prepared drinks for customers according to recipes or special orders.
- Checked identification when necessary for age restricted products or services.
- Adhered to all company policies concerning alcohol service standards while serving alcoholic beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Served food and beverages to patrons and confirmed complete orders.
Retail Worker
Platypus Shoes
Auckland, New Zealand
03.2014 - 07.2014
- Assisted customers in selecting footwear and accessories for optimal satisfaction.
- Managed inventory levels and organized stock to ensure product availability.
- Operated point-of-sale systems for efficient transaction processing.
- Maintained store cleanliness and visual merchandising standards to enhance shopping experience.
- Collaborated with team members to achieve daily sales goals and improve service quality.
- Trained new staff on store policies, customer service techniques, and operational procedures.
- Helped customers by answering questions and locating merchandise.
- Processed returns and exchanges according to company policies while maintaining positive customer relations.
- Engaged shoppers, providing assistance and information on merchandise and product features.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Initiated friendly conversation with customers to determine level of assistance required.
- Supported other departments within the store when needed during busy periods or shortages in staff.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Stocked, replenished, and organized inventory to keep store merchandise fresh.
- Maintained an organized store environment by restocking shelves and organizing displays.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Assisted in ringing up sales at registers and bagging merchandise.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
Education
Bachelor of Arts - Communications
Auckland University of Technology
Auckland, New Zealand 03-2023
Diploma in Audio Engineering - Audio Engineering
SAE University College
Auckland, New Zealand 06-2014
Skills
- Customer relationship management
- Sales strategy development
- Product knowledge
- Negotiation skills
- Performance monitoring
- Team collaboration
- Effective communication
- Leadership abilities
- Training and development
- Time management
- Problem solving
- Adaptability
- Fortune 500 sales experience
- Motivational skills
- Goal setting and performance management
- Relationship building
- Prospecting and telemarketing
- Verbal and written communication skills
- Data analysis techniques
- Sales closing strategies
- Operational efficiency
Work Preference
Job Search Status
Open to workWork Type
Full TimeContract WorkGig WorkLocation Preference
RemoteOn-SiteHybridSalary Range
$80000/yr - $200000/yrTimeline
IT Sales Manager & Marketing Specialist
AVN Solutions (Audio Visual Network)
10.2024 - 11.2025
Delivery Driver & Logistics
Pack & Send Takapuna
11.2022 - 04.2024
Personal Assistant & Receptionist
Spratt Financial Services
09.2017 - 03.2020
Call Center Digital Response Team Leader
Concentrix Corporation
08.2016 - 06.2017
Training Coordinator
Concentrix Corporation
03.2016 - 06.2017
Quality Assurance & Team Leader
Concentrix Corporation
06.2015 - 06.2017
Call Center Representative
Concentrix Corporation
06.2015 - 11.2015
Front of House Server
Miami Grill
11.2014 - 03.2015
Retail Worker
Platypus Shoes
03.2014 - 07.2014
Bachelor of Arts - Communications
Auckland University of Technology
Diploma in Audio Engineering - Audio Engineering
SAE University College