NICHOLAS ECCLES
Lane Cove,NSW
Summary
I am a determined Project Officer who is committed to identifying and building mutually beneficial relationships with stakeholders, my team, and my department. In numerous roles, I have performed as a team leader where I delivered personalised coaching of regulatory and industry knowledge to my direct reports and my peers. I have a passion for promoting personal development and excellence among my peers. This passion is fueled by my personal drive for continuous improvement in every avenue of my life. I have demonstrated this in my career by leveraging my analytical thinking, time management skills, and ability to quickly learn and perform under pressure.
Overview
10
10
years of professional experience
Work History
Assistant Project Officer
Department Of Communities And Justice
08.2023 - Current
- Coordinated regularly with key stakeholders to drive completion of project deliverables.
- Engaged with internal and external stakeholders to gather regular updates to complete weekly Project Status Reports.
- Conducted planning sessions and developed internal processes to meet reporting requirements.
- Compiled and organised key activities from the project schedule to easily view upcoming activities for team members and external stakeholders.
Program Officer
Department Of Planning, Housing And Infrastructure
01.2023 - 08.2023
- Played a key role in developing a restoration strategy anticipated to be utilized by the Cumberland Plain Conservation Plan through at least 2056.
- Integrated multi-team project trackers into a cloud-based system with automation, simplifying the process for Project Leaders to keep projects and their information current.
- Coordinated and chaired meetings with key stakeholders during the initial stages of forming a working group, including the preparation of necessary documentation.
- Efficiently compiled and organised key actions for completion by various teams and groups under the Cumberland Plain Conservation Plan.
Health, Safety, and Environmental Consultant
EDP Consultants
05.2022 - 01.2023
- Provided on-site hazardous materials assessments, occupational hygiene services, and relevant reporting aligned with industry, state, and commonwealth legislation standards
- Conducted needs analysis with clients and provided best practices dictated by industry standards
- Managed small & medium client projects from end to end, often identifying new business opportunities with clients resulting in further projects and business development
- Developed and maintained relationships with internal and external stakeholders to achieve personal and team KPIs
- Production of business proposals for future works detailing the scope, methodology, fees, and limitations.
Technical and Customer Service Expert
Optus
10.2021 - 05.2022
- Performed as a subject matter expert for all Optus products by supporting and navigating customer concerns and technical issues to a point of resolution that exceeds the customer's expectations
- Explored individual customer circumstances and needs through tailored questioning techniques to secure sales opportunities that are mutually beneficial for the customer and Optus
- Consulted and shared best practices with my colleagues to ensure my team's success.
Store Operations Manager
Optus
09.2017 - 10.2021
- Developed and implemented a regional operations training program to upskill regional Store Managers in accordance with company procedures resulting in increased regional KPI achievement
- Implemented a quarterly pro-active staff training plan which drove the development of positive behavioural attributes within a team of 30+ staff
- Collaborated with other store leaders to better understand their needs and to assist them in accomplishing their KPIs in an efficient and compliant manner
- Communicated and enforced industry and company regulations in a sales-oriented environment on a regional and store scale
- Controlled and minimised store losses through regular staff training and completion of daily, weekly, and monthly back-end tasks required for a flagship retail store to operate.
Assistant Store Manager
Optus
04.2016 - 09.2017
- Provided in-depth sales and service coaching to an award-winning flagship sales team resulting in quality service being provided to customers for their connectivity requirements
- De-escalated frustrated customers to a point where a mutually fair solution could be provided to the customer
- Performed and delegated daily operational tasks required for a retail store to function efficiently.
Specialist Retail Sales Associate
Optus
09.2015 - 04.2016
- Performed as a subject matter expert for telco services
- Navigated complex customer inquiries and issues whilst delivering specialist services and solutions
- Coached and mentored Retail Consultants to develop sales, processes, products, and services knowledge
- Store inventory management.
Retail Sales Consultant
Optus
03.2014 - 09.2015
Education
Bachelor of Science (Environmental Science) -
University of Technology Sydney (UTS)
Sydney, NSW06.2021
Skills
- Project Management
- Stakeholder Relations
- Analytical Thinking
- Problem Solving
- Communication
- Business Operations
References
References available upon request
Timeline
Assistant Project Officer
Department Of Communities And Justice
08.2023 - Current
Program Officer
Department Of Planning, Housing And Infrastructure
01.2023 - 08.2023
Health, Safety, and Environmental Consultant
EDP Consultants
05.2022 - 01.2023
Technical and Customer Service Expert
Optus
10.2021 - 05.2022
Store Operations Manager
Optus
09.2017 - 10.2021
Assistant Store Manager
Optus
04.2016 - 09.2017
Specialist Retail Sales Associate
Optus
09.2015 - 04.2016
Retail Sales Consultant
Optus
03.2014 - 09.2015
Bachelor of Science (Environmental Science) -
University of Technology Sydney (UTS)
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