Nicholas Fletcher
Sydney
Summary
Ambitious Marketing Student who has used the role of Security Officer to provide the flexibility to undertake a bachelor of commerce at Macquarie University and live independently. Throughout this tenure I have been awarded Officer of the year at M.A Security services, created an online vintage clothing store, completed Google ad certificates and enjoyed travelling broader Europe and Asia. These experiences have provided a broad understanding of people and cultural differences and my ability to build relationships and communicate effectively.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Services Consultant
Fleetplus (Eclipx Group)
07.2021 - Current
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem-solving to provide effective resolution.
- Developed process improvements to enhance the overall delivery of service.
- Contributed to team objectives in fast-paced environment.
- Performed effectively in a self-directed work environment, managing day-to-day operations and decisions.
- Managed over 50,000+ vehicles for the business yearly. ensuring all registration components are renewed in a timely manner to ensure 0 unregistered vehicles.
- Handle 20+ inbound daily enquiries. ensuring customer queries were resolved or assisted by directing to the right department.
- Fostered lasting relationships with customers/clients through effective communication and quick responses, resulting in high customer satisfaction and trust.
Security Officer
Australian Competition And Consumer Commission
11.2020 - 07.2021
- Awarded position of visitation officer, establishing a vibrant and welcoming atmosphere.
- Manage 50-100 calls per day and transferred to relevant persons/departments to ensure effective problem resolution.
- Cross-communicated with building and work staff for the timely assignment of contractors to perform relevant works.
- Received, issued and distributed mail interstate and within premises.
- Entrusted to work independently without supervision.
Security Officer
Amazon
08.2019 - 07.2021
- Identified and implemented resolution, planned follow-up and logged and filed incident report to manage security situations.
- Protected 200+ facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety a top priority.
- Collaborated with area law enforcement and federal investigators to support enquiries.
- Guided periodic property safety inspections and oversaw remedial action for potential hazards 3 times daily.
- Detailed security-related incidents, including medical and theft into reports for distribution to relevant departments.
- Administered First Aid > 50 occasions for various injuries and ailments including but not limited to: abrasions, bruising, heat stroke and hypoglycaemia.
Security Officer
UBS Investment Bank
05.2019 - 12.2020
- Communicated Internationally and interstate to assign/remove access levels and responsible for personnel identification and clearances.
- Liaise with Multiple departments to ensure smooth day-to-day operations and organize varying maintenance and cleaning staff.
- Utilized multiple in-house systems to create ID badges, document and upload restricted and sensitive information.
- Monitored highly sensitive areas and fire systems to ensure the safety of databases and building, reporting any irregularities.
Education
Higher School Certificate -
Homebush Boys High School
Homebush, NSW12.2015
Bachelors of Commerce - Marketing
Macquarie University
Sydney, NSW12.2022
Skills
- Conflict resolution techniques
- Excellent Customer Service
- Multitasking and Organization
- Process Improvement
- Proficient in Word and Excel
- Fast learner with attention to detail
- Exceptional verbal and written communication
- Client Rapport-Building
- Account Management
- Staff Training
- Customer Relationship Management
- Advanced problem solving skills
Certification
Google Ads Display
Google Ads Search
Google Ads Measurement
Google Ads Video
Timeline
Services Consultant
Fleetplus (Eclipx Group)
07.2021 - Current
Security Officer
Australian Competition And Consumer Commission
11.2020 - 07.2021
Security Officer
Amazon
08.2019 - 07.2021
Security Officer
UBS Investment Bank
05.2019 - 12.2020
Higher School Certificate -
Homebush Boys High School
Bachelors of Commerce - Marketing
Macquarie University
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