Nicholas Giffen
Epping,VIC
Summary
A dynamic and motivated professional with a proven record of generating and building relationships, coordinating operations of security practices and regulations, implementing strategies and coaching individuals to success. Detail-oriented multi-tasker who thrives in fast-paced environments.
Possessing a high level of security expertise with a proven understanding of performance development strategies, whilst creating a positive and enthusiastic working environment.
Overview
21
21
years of professional experience
Work History
Operations Coordinator
Securitas
05.2022 - Current
- Rostering and administration duties utilising Securitas’ designated rostering platform
- Coverage of shift shortfalls, annual leave requests across assigned branch portfolio
- Ensure site rosters rotations are correct and monitor unplanned hours / over-time
- Liaise with the Payroll Team to ensure rosters and timesheets are collated correctly and assist in the pay query process
- Regular audits of rosters for compliance issues (i.e., working rights/excessive hours)
- Audits of and responsibility to ensure guard force licencing and certifications remain current across branch portfolio
- Ordering uniforms and equipment for site-based operations and current employees
- Liaise with site-based staff to ensure sites have adequate resources and ensure no disruptions to security operations
- Support Account Managers with End of Month Reports and reconciliation of hours for client invoicing
- Provide reports on shortfalls across branch portfolio using designated templates
- Provided performance reporting to third party security providers relating to Patrol and Guarding SLA adherence
- Seek advertising- Prescreening, interviewing, and onboarding of new employees
Campus Security Supervisor
Wilson Security
10.2019 - 05.2022
- Bundoora Campus
- Conducted electronic surveillance across all campuses of RMIT Melbourne
- Input of alarm management information
- Functioned as Chief Fire Warden managing fire control systems
- Conducted emergency operations for electronic service and protecting campus equipment
- Coordinated incident and alarm response across all campuses
- Liaison with key stakeholders, student groups, university management and emergency services
- Managed critical incidents and deployment of resources
- Making electronic security access cards for students and staff
- Monitor Electronic Traka system
- Sale of MYKI
- Achievements
- Responding to fire alarm activations and evacuated multiple buildings with public announcement via the EWIS panel
- Dispatched security personnel to competing tasks, locking buildings down when required.
Maritime Security Officer
FBIS Protective Services VIC
01.2010 - 10.2019
- Protected premises during events by completing activities, including but not limited to detecting and interdicting criminal and/or actionable behaviour, identification of trespassers, reported suspicious incidents, critical incident/threat response
- Performed duties of Chief Fire Warden as required
- Conducted incident and first aid response
- Maintained electronic surveillance of facilities and surrounding areas
- Compiled briefs of evidence on security breaches and/or criminal behaviour committed by crew members
- Conducted internal and external security escorts of crew members and visitors
- Prioritised tasks and assigned duties to colleagues
- Sent regular incident updates and outcomes to the relevant parties/stakeholders
- Performed Post Incident Reviews, analysed outcomes and provided recommendations to management
- Provided access to staff, crew members, visitors and contractors staff and contractors, after verifying the correct documentation was attained and the relevant approvals were in place
- Conducted regular reviews to ensure security access Assets have been returned within predetermined time frames
- Created Security Access, Alarm and Event reports as per management requirements
- Gathered data to support security investigations and law enforcement requirements
- Created internal tracking for operator performance to identify continuous improvement opportunities.
Motor Mechanic
Bayford Ford
01.2003 - 01.2010
- Conducted automotive inspections, diagnostics, repairs on European imports which includes Automatic transmissions, differentials, brakes, clutches, starter motors, axles, steering gears, carburettors, fuel systems, cooling systems, and other mechanical and electrical systems
- Built solid reputation as highly skilled and quality-driven mechanic; entrusted with increased responsibility, often supervising other mechanics.
Education
Certificate 2 And 3: Security Operations -
ISTA
Melbourne, VIC2010
Certificate 3: Light Vehicle Motor Mechanic - undefined
ISTA
2007
Skills
- Adaptability
- Excellent Communication
- Able to work with a team
- And autonomously
- Problem solving
- Leadership
- Organization
- Resilient
- Reliable
- Committed
- Profile Summary
Achievements
In my current role as an Operations Coordinator, I successfully achieved a remarkable transformation of a net promoter score (NPS) from an initial score of 2/10 to a perfect 10/10 within a span of just 12 months. This achievement showcases my ability to drive positive customer experience and establish strong client relationships.
Timeline
Operations Coordinator
Securitas
05.2022 - Current
Campus Security Supervisor
Wilson Security
10.2019 - 05.2022
Maritime Security Officer
FBIS Protective Services VIC
01.2010 - 10.2019
Motor Mechanic
Bayford Ford
01.2003 - 01.2010
Certificate 2 And 3: Security Operations -
ISTA
Certificate 3: Light Vehicle Motor Mechanic - undefined
ISTA
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